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Front Desk Supervisor - Embassy Suites by Hilton Dulles Airport
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Full-time, Part-time
high school
Health Insurance, Dental Insurance, Vision Insurance, Short Term Disability, Long Term Disability, 401(k) Retirement Program
Posted 25d ago
~40 hrs/week
Responsibilities
The Front Desk Supervisor is responsible for ensuring outstanding guest service and managing daily front desk operations to drive revenue and maximize profit. This role involves leading, training, and evaluating staff while maintaining high standards of guest satisfaction and operational efficiency.
Requirements
Candidates must have a high school diploma or GED and at least one year of prior guest service experience, preferably in a hospitality setting. Excellent verbal communication skills, attention to detail, and the ability to perform in a fast-paced environment are required.
Full job description
B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!
At the Embassy Suites by Hilton Dulles Airport hotel, enjoy all-suite hotel accommodations in Herndon, VA, less than 3 miles from Washington Dulles International Airport. This all-suite hotel is only 25 miles west of Washington, D.C. and within close proximity to several popular tourist sites and global businesses.
This position is responsible for ensuring outstanding guest service and effective operations of the front desk. Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure guest satisfaction, positive team member relations and achievement of overall financial results.
B. F. Saul Company Hospitality Group invites you to take your career to the next level! As a leading Owner and Management Company in the Hospitality Industry, our commitment to our team is in our “One Team!” values. Our integrated approach in obtaining top talent ensures key players who are committed to their professional and personal development represent our hotels, have a sound understanding of the industry, and possess significant attributes to enhance our culture. Joining our team says you are committed to guest satisfaction and promise to uphold the highest level of integrity.
\nResponsibilities:
Guest Service: Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations. Achieves business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
Financial Results and Cost Control: Responsible for management of expenses to maximize hotel profitability. Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs. Seeks and implements cost saving measures and efficient purchasing strategies in order to meet/exceed budget for expenses. Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment. Assists with the preparation and management of the department budget. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources. Uses expertise to advise and implement changes to front desk operations as needed, while maximizing revenue and occupancy.
People Management and Training: Responsible for evaluating staff performance and takes appropriate corrective action as needed to hold team members accountable. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members. Responsible for interviewing, hiring, coaching, and development of all team members. Responsible for all required training for department team members and ensuring training records are maintained. Analyzes quality issues, identifies training needs and ensures implementation to improve results. Utilizes available resources and adheres to Hampton Inn training policies. Promotes collaboration and positive, professional work environment.
Self/Workload Management: Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Responsible for all front desk initatives. Must have high attention to detail, good communication skills and leadership ability. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.
Safety/Risk Management: Conduct routine inspections of front desk operations to maintain standards per B. F. Saul Company Hospitality Group, local, state and federal regulations. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents.
Required Skills and Experience:
High school diploma or GED required.
1+ years prior guest service experience required preferably in a hospitality setting.
Excellent verbal communication skills needed.
Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
Ability to lift, push and pull up to 75 pounds on an occasional basis.
EEO AA M/F/Vet/Disabled
Benefits:
Well-Being Benefits:
Health Insurance
Dental & Vision Insurance
Short & Long Term Disability
Long Term Planning:
401(k) Retirement Program
Paid Life Insurance
Tuition Reimbursement
Team Member Programs:
Our Big 3 Mission Statement Leaders of the Month/Year
Annual Performance Appraisals and Wage Increase Opportunities
Annual Team Member Banquets
Annual Team Member Engagement Survey
Discounted Room Rates for Team Members, Family and Friends
Complimentary Room Stays
Weekly Payroll
\n
$20 - $20 an hour
Minimum and maximum wage or salary for the position
\n
The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of B. F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more.
B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.
The talented professionals of B. F. Saul Company Hospitality Group serve together as One Team!
Industry
Hospitality
Company size
501-1,000 employees
Founded
1892
Headquarters
Bethesda, MD
LinkedIn followers
5,563
B. F. Saul Company Hospitality Group is the hospitality subsidiary of the largest private real estate and banking concern located in the Washington, D.C. area. Founded in 1892, the B. F. Saul Company has a proud tradition of consistent growth and financial strength. Utilizing time proven investment principles, quality operations, focused management, and a true commitment to our team members, the organization has built a prosperous and positive history of success that spans over 130 years.
The Hospitality Group operates a portfolio of business class hotels that are branded under franchise agreements with Intercontinental Hotels Group, Marriott International and Hilton. The properties are fully owned by the B. F. Saul organization and we employ a team of 1,100 enthusiastic hospitality professionals!
Our hotel distribution spans three states: Virginia, Maryland, and Florida, with specific emphasis on the National Capital region. Our portfolio includes full-service hotels with extensive food and beverage facilities, mid-size select service properties, and extended stay hotels. In addition, we own and operate two IACC-certified Northern Virginia conference and training facilities that serve as independently branded Executive Conference and Training Centers (ECTC), as well as adjunct facilities to local full service hotels.
Offices: 7501 Wisconsin Avenue, Bethesda, MD 20814, US · 7501 Wisconsin Ave, Bethesda, MD 20814, US
How much do Management & Leadership jobs in Herndon, VA pay?
Based on 411 listings with disclosed salaries, most management & leadership jobs in Herndon, VA pay between $80k–$210k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in Herndon, VA right now?
There are currently 510 open management & leadership positions in Herndon, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Herndon, VA?
Companies currently hiring include Amazon, Airbus Defence and Space, General Dynamics Information Technology, JMT, Peraton, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Herndon, VA?
Yes — 119 of the 510 open management & leadership positions offer remote or hybrid work (23 remote, 96 hybrid).
How do I apply for Management & Leadership jobs in Herndon, VA?
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