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Full-time
bachelor degree
Attractive Salary, Premium Healthcare, Mental Health Care, Personal Event Bonuses, Annual Health Check, Paid Leave
Posted 45d ago
~40 hrs/week
Responsibilities
The Moderation Trainer is responsible for conceptualizing and delivering training sessions, strategies, and onboarding for employees. They must conduct Training Needs Analysis and manage knowledge transfer to address identified performance issues.
Requirements
Candidates must have a bachelor's degree, be a Vietnamese local with C1 level English proficiency, and possess 1-2 years of training experience. Proficiency in MS Office and the ability to handle a fast-paced content moderation environment are required.
Full job description
Where you will work
VTC Online Building, 18 Tam Trinh, Hai Ba Trung District, Hanoi, Vietnam
Who you are?
We are seeking an experienced and motivated individual to join our team as a Moderation Trainer. This role will report directly to our Training Lead. In this role, your main responsibilities are:
Conceptualize training sessions based on data and research;
Create training strategies and initiatives;
Test and review created training methods;
Maintain a database of all training sessions;
Instruct employee training and onboarding;
Review employee performance and learning;
Conduct training classes on policy/product;
Responsible for Training Needs Analysis and Knowledge transfer for any identified knowledge issues.
What do you need?
Bachelors degree in any related field;
Vietnamese local; proficient in English 4 skills (at least C1 level);
At least 1-2 years experience in training; solid training and coaching skills experience;
Experience working in the BPO industry is a plus;
Training Needs Analysis knowledge and/ or experience is a plus;
Proficient skills with MS Office (Word, Excel, PowerPoint), Google Drive and Internet applications;
Ability to communicate clearly and concisely, both oral and in writing;
Knowledge of people learning patterns to design programs with excellent efficiency;
Personal traits and self-management skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.
What benefits you will get?
1. Salary and Benefits
Attractive salary;
Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
Annual health check;
Paid leave (12 days/year).
2. Working Environment
International, fun, and professional working environment: Working closely with both experienced Vietnamese, foreign experts and managers to promote services all over the world;
An open and honest culture where people are valued, treated fairly and trusted and empowered;
Modern hardware (Laptop and other equipments provided);
Free drinks (coffee, tea, etc.);
Nap room for a quick rest;
Training and career development opportunities: Continuous and professional training to fully develop your potential.
3. Working time:
5 shifts per week amounting to 40 hours, arranged by the company; The detailed working hours are as following:
Trainer will follow class schedule basis availability
Working Location: VTC Online Building, 18 Tam Trinh, Hai Ba Trung District, Hanoi, Vietnam
About us
Gear Inc. is an American-owned and BPO Service Provider with offices around Southeast Asia and expanding globally.
We hire exceptionally creative and talented people from all over the globe that bring experience and international standards to the table, and thats just the start!
Commitment to our people is our real strength and the key to our success.
Accelerating your business into the new height through our tailor-fit BPO solutions.
Shift Gears. Drive Growth.
Industry
Outsourcing and Offshoring Consulting
Company size
5,001-10,000 employees
Founded
2007
Headquarters
Singapore, Central Singapore
LinkedIn followers
77,132
Empowering Global Brands Through Custom BPO Solutions
Gear Inc delivers business process outsourcing solutions designed to meet the unique challenges of leading enterprises. Our approach combines cutting-edge technology and global expertise to drive operational excellence, scalability, and measurable results.
Our workforce of 6,000+ individuals spans 24 countries and supports more than 75 languages. We partner with clients to build tailored engines of growth—whether streamlining operations, enhancing customer experiences, or accelerating innovation. Our commitment to secure, results-driven solutions ensures businesses achieve their goals efficiently, no matter the complexity.
Why Gear Inc?
✅ Custom Integration: Solutions evolve to precisely fit client needs
✅ Global Reach: Localized expertise with a worldwide perspective
✅ Tech-Driven: Cutting-edge technological capabilities are combined with hands-on expertise to future-proof your operations
For brands competing in dynamic markets, we are the partner who understands precision matters—in service delivery, client relationships, and long-term success.
Whether you need scalable contact center solutions, careful content moderation, secure financial services, detailed data management, end-to-end gaming support, or tailor-fit business solutions. Gear Inc provides the personal attention you expect with results-driven expertise to propel your business forward.
Visit GearInc.com to explore how we empower growth so you can focus on your core company functions.
- Website: https://www.gearinc.com/
- Facebook: https://www.facebook.com/GearIncGlobal/
- Instagram: @gearincglobal
- YouTube: http://www.youtube.com/@gearincglobal
Offices: 8 Eu Tong Sen Street, Singapore, Central Singapore 59818, SG
moderationcontent moderationimage moderationcontact center solutionscustomer servicecustomer experiencedata entrydata labelingand outsourcingGaming
How many Management & Leadership jobs are open in Hà Nội, Vietnam right now?
There are currently 584 open management & leadership positions in Hà Nội, Vietnam listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Hà Nội, Vietnam?
Companies currently hiring include VINFAST, Aloha Consulting Group, Techcombank (TCB), EY, Monitor Deloitte, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Hà Nội, Vietnam?
Yes — 64 of the 584 open management & leadership positions offer remote or hybrid work (7 remote, 57 hybrid).
How do I apply for Management & Leadership jobs in Hà Nội, Vietnam?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.