Hà Nội, Vietnam · On-site
The purpose of a Content Moderator is to ensure a safe and positive online environment by reviewing and moderating user-generated content, enforcing guidelines, and maintaining community standards. They play a key role i…
Skills: Content Moderation, Community Guidelines Enforcement, Policy Analysis, Verbal Communication, Written Communication
Hà Nội, Vietnam · On-site
The purpose of a Content Moderator is to ensure a safe and positive online environment by reviewing and moderating user-generated content, enforcing guidelines, and maintaining community standards. They play a key role i…
Skills: Content Moderation, Community Guidelines Enforcement, Policy Application, English Communication, Analytical Thinking
Hà Nội, Vietnam · On-site
Working Location: VTC Online Building, 18 Tam Trinh, Bach Mai, Hanoi Job Description: Gear Inc is seeking Real-Time Analyst positions for our Moderation team. Our Real Time Analyst will work directly with Regional Workfo…
Skills: Real-Time Performance Monitoring, Workforce Management, Trend Analysis, Forecasting, Incident Management
Hà Nội, Vietnam · On-site
Introduction The Account Manager is a proactive and strategic leader responsible for overseeing a specific business vertical. This role involves ensuring smooth operations, achieving key performance metrics, and leading …
Skills: Client Management, Client Retention, Operations Management, Leadership, Problem Solving
Hà Nội, Vietnam · On-site
Description We are seeking some Customer Support Agents (Part-time) to assist in providing email customer support and customer queries from around the world. Successful candidates will join our team to assist in answerin…
Skills: English Writing, English Reading, MS Office, Google Applications, Smartphone Proficiency
Hà Nội, Vietnam · On-site
We're seeking some Customer Support Agents Full-time (Night Shift Required) to assist in providing email customer support and customer queries from around the world. Successful candidates will join our team to assist in …
Skills: English Writing, Customer Service, Troubleshooting, MS Office, Google Applications
Hà Nội, Vietnam · On-site
We're seeking some Customer Support Agents Full-time (Night Shift Required) to assist in providing email customer support and customer queries from around the world. Successful candidates will join our team to assist in …
Skills: English Writing, English Reading, MS Office, Google Applications, AI Tools
Hà Nội, Vietnam · Hybrid
$20000k–$37000k/mo
About Globibo Globibo is a comprehensive Conference Technology Company as well as an International Language Service & Training Provider. We are the largest Integrated Event Technology Provider in South East Asia and benc…
Skills: Account Servicing, Project Management, B2B Sales, Customer Relationship Management, Proposal Writing
Hà Nội, Vietnam · On-site
Passionate about football (soccer) and entrepreneurship? Stranger Soccer is expanding into key cities worldwide, and we are looking for a License Owner to establish and run the Stranger Soccer business in Hanoi. This is …
Skills: Business Management, Entrepreneurship, Team Leadership, Venue Sourcing, Digital Marketing
Hà Nội, Vietnam · Hybrid
Job Description WHAT YOU WILL BE WORKING ON Primary focus This role plays a key part in maintaining a smooth and productive working environment by delivering Hardware and IT support services to Gameloft Hanoi employees. …
Skills: Hardware Support, IT Troubleshooting, Windows OS, Linux OS, Asset Management
Hà Nội, Vietnam · On-site
With respect to all your personal data shared to VinFast in the application and the entire recruitment process of VinFast, by clicking “Apply”, submitting your resumé/CV and/or participating in VinFast's recruitment proc…
Skills: Aftersales Service Management, Strategic Planning, Partnership Strategy, Customer Experience Management, Complaint Resolution
Hà Nội, Vietnam · On-site
Job Purpose 'Đảm nhận vai trò nâng cao trong việc vận hành nghiệp vụ hợp đồng bảo hiểm, đảm bảo tính chính xác của dữ liệu, giao tiếp minh bạch với khách hàng và tuân thủ quy trình. Vị trí này đồng thời hỗ trợ hướng dẫn …
Skills: Insurance Operations, Policy Administration, Data Analysis, Quality Control, Process Improvement
Hà Nội, Vietnam · On-site
WHO WE ARE Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setti…
Skills: Sales, Business Development, Customer Relationship Management, Negotiation, Presentation Skills
Hà Nội, Vietnam · On-site
$8000k–$11000k/mo
Job Purpose Phụ trách tiếp nhận, hướng dẫn và đưa ra cách giải quyết với những yêu cầu, phản hồi, khó khăn được nhận từ khách hàng về các sản phẩm, dịch vụ thông qua phương thức số điện thoại, email, website hoặc các kết…
Skills: Customer Service, Communication, Problem Solving, Pressure Management, Banking Product Knowledge
Hà Nội, Vietnam · On-site
Job Purpose chịu trách nhiệm thực hiện nghiệp vụ xử lý hồ sơ yêu cầu bồi thường, đảm bảo tuân thủ quy trình nội bộ và quy định pháp lý, đồng thời hỗ trợ khách hàng và phối hợp liên phòng ban để đảm bảo tính chính xác, hi…
Skills: Claims Processing, Insurance Underwriting, Risk Assessment, Document Verification, Customer Service
Hà Nội, Vietnam · On-site
Job Purpose chịu trách nhiệm thực hiện nghiệp vụ xử lý hồ sơ yêu cầu bồi thường, đảm bảo tuân thủ quy trình nội bộ và quy định pháp lý, đồng thời hỗ trợ khách hàng và phối hợp liên phòng ban để đảm bảo tính chính xác, hi…
Skills: Claims Processing, Insurance Policy Analysis, Risk Assessment, Compliance, Customer Service
Hà Nội, Vietnam · Remote OK
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Skills: Escalation Governance, Root Cause Analysis, SaaS Support Operations, Triage Control, Operational Systems Architecture
Hà Nội, Vietnam · Hybrid
We’re hiring! Aon Vietnam is currently recruiting Senior Operation Executive to join our team in either Hanoi or Ho Chi Minh City. Aon is in the business of better decisions At Aon, we shape decisions for the bette…
Skills: Income Recognition, Operational Excellence, Client Service Delivery, Data Analysis, Stakeholder Management
Hà Nội, Vietnam · Hybrid
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the wo…
Skills: Field Service, Troubleshooting, Technical Analysis, Mechanical Engineering, Electrical Engineering
Hà Nội, Vietnam · Hybrid
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the wo…
Skills: Field Service, Troubleshooting, Technical Analysis, Mechanical Engineering, Electrical Engineering
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Review and moderate user-generated content across text, images, and videos to ensure compliance with community guidelines and legal standards. Identify and remove harmful material while managing reports and coordinating with supervisors to update operational standards.
Candidates should hold a vocational certificate or higher and possess strong B2-level communication skills. Ability to handle sensitive or harmful content in a fast-paced environment is essential, and new graduates are encouraged to apply.
The purpose of a Content Moderator is to ensure a safe and positive online environment by reviewing and moderating user-generated content, enforcing guidelines, and maintaining community standards. They play a key role in upholding content quality and preventing the dissemination of inappropriate or harmful material.
Location: Tam Trinh, Tuong Mai, Hanoi
Working hour:
Review all user-generated content on your platform, including text chats, images, videos, and comments.
Assess whether the content adheres to community guidelines, make sound a judgment call, and remove any material that violates the standards.
Manages content safety for short-video products to ensure compliance with legal standards.
Knowledgeable and possesses a deep understanding of the policies and procedures and ensures swift action to identify and remove inappropriate content before it can cause damage.
Manages and addresses inappropriate content reports, applies company policy.
Coordinate with supervisors to deal with contents violating community guidelines and update operations standards
Perform audit of contents received for sharing on social media uploads
Review online videos / content / complaints / legal notices received from end-customer on incorrect decisions taken related to copyright work materials
Review and update content on popular social media platforms
As per the role: there is possibility to be exposed to potentially harmful or sensitive content in each shift. Personal traits and self-management skills are needed to manage unique risks at a fast-paced environment within the industry.
Vocational Certificate or Higher in any field
Enjoys spending time watching social media feed (is an advantage)
Capable of withstanding potentially sensitive contents
Strong verbal and written communication skills (B2 proficiency)
New graduates are welcome to apply
Able to start immediately is an advantage
1. Salary and Benefits
2. Working Environment
Accelerating your business into the new height through our tailor-fit BPO solutions. Shift Gears. Drive Growth.
Empowering Global Brands Through Custom BPO Solutions Gear Inc delivers business process outsourcing solutions designed to meet the unique challenges of leading enterprises. Our approach combines cutting-edge technology and global expertise to drive operational excellence, scalability, and measurable results. Our workforce of 6,000+ individuals spans 24 countries and supports more than 75 languages. We partner with clients to build tailored engines of growth—whether streamlining operations, enhancing customer experiences, or accelerating innovation. Our commitment to secure, results-driven solutions ensures businesses achieve their goals efficiently, no matter the complexity. Why Gear Inc? ✅ Custom Integration: Solutions evolve to precisely fit client needs ✅ Global Reach: Localized expertise with a worldwide perspective ✅ Tech-Driven: Cutting-edge technological capabilities are combined with hands-on expertise to future-proof your operations For brands competing in dynamic markets, we are the partner who understands precision matters—in service delivery, client relationships, and long-term success. Whether you need scalable contact center solutions, careful content moderation, secure financial services, detailed data management, end-to-end gaming support, or tailor-fit business solutions. Gear Inc provides the personal attention you expect with results-driven expertise to propel your business forward. Visit GearInc.com to explore how we empower growth so you can focus on your core company functions. - Website: https://www.gearinc.com/ - Facebook: https://www.facebook.com/GearIncGlobal/ - Instagram: @gearincglobal - YouTube: http://www.youtube.com/@gearincglobal
Offices: 8 Eu Tong Sen Street, Singapore, Central Singapore 59818, SG
There are currently 63 open customer service & support positions in Hà Nội, Vietnam listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include VINFAST, Gear Inc., Techcombank (TCB), Aloha Consulting Group, Marriott International Hotels, Inc., among others. Browse the listings above to see every active employer.
Yes — 13 of the 63 open customer service & support positions offer remote or hybrid work (4 remote, 9 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
