Customer Service & Support Jobs in Đà Nẵng, Vietnam (Now Hiring) — 26 open

The purpose of a Content Moderator is to ensure a safe and positive online environment by reviewing and moderating user-generated content, enforcing guidelines, and maintaining community standards. They play a key role in upholding content quality and preventing the dissemination of inappropriate or harmful material.

Key Skills and Experience

• Review all user-generated content on your platform, including text chats, images, videos, and comments.
• Assess whether the content adheres to community guidelines, make sound a judgment call, and remove any material that violates the standards.
• Manages content safety for short-video products to ensure compliance with legal standards.
• Knowledgeable and possesses a deep understanding of the policies and
  procedures and ensures swift action to identify and remove inappropriate content before it can cause damage.
• Manages and addresses inappropriate content reports, applies company policy.
• Coordinate with supervisors to deal with contents violating community guidelines and update operations standards.
• Perform audit of contents received for sharing on social media uploads
  Review online videos / content / complaints / legal notices received from end-customer on incorrect decisions taken related to copyright work materials.
• Review and update content on popular social media platforms.
• As per the role: there is possibility to be exposed to potentially harmful or sensitive content in each shift. Personal traits and self-management skills are needed to manage unique risks at a fast-paced environment within the industry.
  

• Vocational Certificate or Higher in any field
• Enjoys spending time watching social media feed (is an advantage)
• Capable of withstanding potentially sensitive contents
• English communication skill (B2 Results) + good verbal communication
• New graduates are welcome to apply
• Start work immediately is an advantage

Why Join Gear Inc.?

1. Salary and Benefits

• Attractive salary;
• Attractive bonus, benefits and annual salary review;
• Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
• Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
• Annual health check;
• Summer vacation;
• Paid leave (12 days/year).

2. Working Environment

• International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
• Free drinks (coffee, tea, etc.)
• Laptop/computer and other equipment is provided.
• Training and career development opportunities;
• Free in-house gym and game room for everyone. We love board games, video games, PS5;