- Job Description: Customer Service Staff Reporting: CS Manager TASKS – ACTIVITIES – RESPONSIBILITIES Coordinating with other departments to ensure that customer service issues are resolved quickly and efficiently; Consu…
Skills: Customer service, Communication, Leadership, Time management, Multi-tasking
JOB PURPOSE With a passion for creating unique and engaging CHANEL experiences for the Clients in the store, the CHANEL Boutique Manager is the leader, chief brand ambassador and team architect of the Boutique. S.He inte…
Skills: Retail Management, Leadership, Business Acumen, Client Relationship Management, Team Development
Business Development Specialist, Vision Care, Vietnam
Hà Nội, Vietnam · On-site
Mid level
The Business Development Specialist will support the development and execution of strategies for ZEISS Vision Care to drive business growth and expand market presence.This role will assist in identifying new business opp…
Skills: Business development, Sales strategy, Relationship management, Market research, Lead generation
Overview The Senior Specialist serves as a subject matter expert for POS operational systems, leading UAT activities, complex incident investigations, reconciliation controls, reporting automation, and system enhancement…
Skills: POS operational systems, UAT, Reconciliation, Data analysis, Root cause analysis
Job Purpose Responsible for providing knowledge and high professional content in building the design and development of customer retention management framework and coordinating with solution unit or related function to d…
Chuyên gia Cao cấp Quản trị Gắn kết khách hàng (40001619)
Hà Nội, Vietnam · On-site
Senior+
Mục tiêu Chịu trách nhiệm cung cấp kiến thức, hàm lượng chuyên môn cao trong việc xây dựng thiết kế và xây dựng khung quản lý giữ chân khách hàng và phối hợp với các đơn vị giải pháp hoặc các đơn vị liên quan để xây dựng…
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: HVAC, Thermal & Refrigeration, Problem Solving, Safety Knowledge, Microsoft Office
Marriott International Hotels, Inc.
Guest Experience Expert
Hà Nội, Vietnam · On-site
Entry level
POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to delive…
Skills: Guest Service, Operational Support, Communication, Problem Solving, Attention To Detail
Job Purpose Responsible for developing and managing the insurance sales and service operations through the agency channel, ensuring alignment with the company’s overall strategy and business targets. This role oversees s…
The Position Medical Representative Orchestrating for Exceptional Customer Experience - focused on implementing in-clinic and virtual execution of the Customer Engagement Model. Implement Multi Channel Cycle Plans to tar…
A Day in Your Life at MKS: The Account Engineer acts as the technical liaison between customers, sales teams, internal teams, and engineering teams to support and grow business within the PCB industry. You can make impac…
Skills: Customer Service, Relationship Management, Communication, Collaboration, Problem Solving
Senior, Production Support Engineer - Merchant Services
Hà Nội, Vietnam · On-site
Senior$5.7B raised
Job Posting End Date: Worker Type: Maximum Term/Fixed Term (Fixed Term) It's more than just a career at NAB! We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a care…
Skills: Production support, Merchant services, Problem solving, Technical support, Customer service
Project & Operations Support Officer (6 months & through 3rd party)
Hà Nội, Vietnam · On-site
Mid level
Overview: RMIT Vietnam is seeking a contingent worker for the Project & Operations Support Officer (6 months) role. While the position is advertised by RMIT Vietnam, the successful candidate will be employed and managed …
Location: Hanoi city or Bacninh province, Vietnam Department: Engineering / Technical Services Reports To: Service Manager Key Responsibilities:Provide on-site technical support and troubleshooting for production lines a…
Skills: Technical support, Troubleshooting, Production line maintenance, Electrical engineering, Electro-mechanical engineering
As a Software Engineer at MKS Atotech Vietnam, you will partner with internal teams, customers, and engineering groups to develop, maintain, and support software systems integrated with industrial equipment. In this role…
Key Accountabilities 1. Quản trị trải nghiệm khách hàng trên mạng xã hội - Theo dõi, phát hiện và xử lý các phản ánh, thảo luận tiêu cực liên quan đến thương hiệu, sản phẩm và dịch vụ trên các nền tảng mạng xã hội. - Quả…
Skills: Social Listening, Social Media Monitoring, Customer Experience Management, Crisis Communication, Reputation Management
We are recruiting for Cargo Operations Agent for Hanoi, Vietnam. The selected candidate will be responsible for providing cargo operational functions including interaction with Ground Handling Agent (GHA) for both import…
KKday Event Coordinator Event Details Event: ITE Travel Fair 2026 Location: Ho Chi Minh City, Vietnam Event Dates: 27–29 August 2026 Working Hours: 9:00 AM – 6:00 PM (including a 1-hour lunch break with staff rotation) A…
Job Purpose Primarily responsible for sourcing, developing, and managing relationships with corporate clients; providing advisory on non-credit products and services to mobilize funds (such as deposits, cash management s…
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Full-time
bachelor degree
Social insurance, Personal medical insurance, Aon accident & health care insurance, Annual health check, 13th salary, Salary review
Posted 7d ago
~40 hrs/week
Responsibilities
The role involves coordinating with departments to resolve customer issues, managing customer databases, and building relationships to drive sales. Additionally, the staff will support team members, evaluate feedback to improve satisfaction, and handle administrative tasks like audit reports and fee calculations.
Requirements
Candidates must hold a bachelor's degree in English, Business Administration, or a technical field with 1-2 years of relevant experience. Strong English communication skills, leadership abilities, and a customer-oriented mindset are essential for this position.
Full job description
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Job Description: Customer Service Staff Reporting: CS Manager
TASKS – ACTIVITIES – RESPONSIBILITIES
Coordinating with other departments to ensure that customer service issues are resolved quickly and efficiently;
Consult and answer customer questions;
Record and manage customer information and constantly update it on the database system;
Building relationships with customers based on focusing on customer needs and wants and closing sales;
Co-ordinate the activities of the Customer Service team; provide support and advice to team members;
Supporting team member to push audit report with auditor in case of late KPI;
Evaluate customer feedback and identify ways to maximize customer satisfaction;
Calculating and submit sub fee, OT of auditor/ sub-contractor.
CANDIDATE PROFILE
Bachelor’s degree in English, Business Admin or Technical major
At least 1-2 years working experience as Customer Service/ Admin position or relevant
Effective team co-ordination and leadership skills
Customer orientation and ability to adapt/respond to different types of character
Ability to multi-task, prioritize, and manage time effectively
Good command of English
TECHNICAL AND PROFESSIONAL SKILLS
Good English skills (writing and speaking)
Good social communication skills
Clear voice and cheerful character
Possess sound judgement, analytical skills and tenacity
Problem solving with a high level of commercial awareness
To understand complex operations from a broad perspective
BENEFITS
Social insurance, personal medical insurance, Aon accident & health care insurance 24/24, annual health check
13th salary, salary review per year, bonus
Annual leave with pay: 15 -18 days/year + 5 sick leave/ year
Phone allowance, taxi card,…
Training & Development Activities: Professional Training, Soft-skill training, Awareness training (ISO 9001, 14001...)
Participate in events with company such as Year end party, Outing trip, Family day. Environment day
Gifts voucher on public holidays (Tet holiday, Independence Day, Hung King, Labor Day, Mid autumn..)
Birthday gifts and shorter working time on birthday
Opportunity to experience a professional, multinational working environment, & exposure to the European standard working style from a French company.
How many Customer Service & Support jobs are open in Hà Nội, Vietnam right now?
There are currently 152 open customer service & support positions in Hà Nội, Vietnam listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Hà Nội, Vietnam?
Companies currently hiring include Techcombank (TCB), VINFAST, Gear Inc., Aloha Consulting Group, HSBC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Hà Nội, Vietnam?
Yes — 15 of the 152 open customer service & support positions offer remote or hybrid work (4 remote, 11 hybrid).
How do I apply for Customer Service & Support jobs in Hà Nội, Vietnam?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.