Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply…
Skills: Sales Support, Customer Service, Data Analysis, Reporting, Microsoft Excel
After-Sales Service Operations Manager (e-Scooter/ EV)
Hà Nội, Vietnam · On-site
Mid level$6.0B raised
Develop and manage the operational quality control system for the motorcycle after-sales service network. Establish and update operational standards, policies, and procedures for dealerships and service workshops. Conduc…
Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply…
Skills: Sales Support, Customer Service, Data Analysis, Reporting, Microsoft Excel
Clearance Agent (Noi Bai) / Nhân viên Thủ tục Hải quan (Nội Bài)
Hà Nội, Vietnam · On-site
Mid level$7.2B raised
At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more …
ACG_3694_JOB Our client is a leading home appliance company who is looking for a qualified candidate to join their firm. Key Responsibilities 1. Culinary Demonstration & Brand Experience Prepare and cook a variety of dis…
Skills: Culinary Demonstration, Menu Development, Customer Engagement, Public Speaking, Storytelling
Operations Support Agent - Senior (Noi Bai) / Nhân viên hỗ trợ khai thác - Bậc cao (Nội Bài)
Hà Nội, Vietnam · On-site
Mid level$7.2B raised
At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more …
Skills: Microsoft Office, PC Proficiency, English Communication, Problem Solving, Planning
Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply…
Company Description About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got y…
Skills: Account Management, Business Development, Sales, Data Analysis, Relationship Building
Kỹ thuật Viên Dịch vụ Kiểm soát Côn trùng Dịch hại (Hà Nội)
Hà Nội, Vietnam · On-site
Entry level$39M raised
Thực hiện công việc kiểm soát côn trùng dịch hại và đưa ra các đề xuất cho khách hàng Phản hồi về các vấn đề liên quan đến dịch vụ của khách hàng lên cấp trên; Bảo quản tất cả các thiết bị, công cụ, phương tiện đi lại và…
Skills: Pest Control, Customer Service, Communication Skills, Chemical Handling, Planning
Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply…
Skills: Sales Excellence, Customer Service, Data Analysis, Reporting, Microsoft Office
Start your career with purpose, growth, and community. At Manulife, we invest in the future - starting with you. The Manulife Future Leaders (M-FLs) 2026 program is built for young talents ready to accelerate their caree…
Skills: Ownership, Innovation, Customer Centricity, AI Tools, Digital Savvy
About The Role Sell products/services to achieve sales targets for assigned businesses/territories and overall business objectives What You Will Deliver Support superior in managing day-to-day operating expenditures agai…
Skills: Field Sales, Account Management, Order Taking, Merchandising, CRM
We're seeking some Customer Support Agents Full-time (Night Shift Required) to assist in providing email customer support and customer queries from around the world. Successful candidates will join our team to assist in …
Skills: English Writing, Customer Service, Troubleshooting, MS Office, Google Applications
Đón tiếp và hướng dẫn khách vào nhà hàng;Giải đáp các thắc mắc của khách khi có yêu cầu;Nhận đặt bàn của khách qua email, điện thoại; Nhận và xử lý mọi feedback của khách hàng.Lên kế hoạch thăm hỏi khách hàng thân thiết…
About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with…
Skills: Air Freight Operations, Freight Forwarding, Customer Service, Documentation, Invoicing
Senior Full Stack Engineer (Support & Observability Focus)
Hà Nội, Vietnam · Remote OK
Senior$18M raised
Top Reasons To Join UsWorking for the Insurtech Market Leader.100% RemoteWorking with cutting edge technologies (Kubernetes, Terraform, GraphQL etc.) and multiple Cloud providers (AWS/Azure/GCP).About Us At CoverGo, our …
With respect to all your personal data shared to VinFast in the application and the entire recruitment process of VinFast, by clicking “Apply”, submitting your resumé/CV and/or participating in VinFast's recruitment proc…
With respect to all your personal data shared to VinFast in the application and the entire recruitment process of VinFast, by clicking “Apply”, submitting your resumé/CV and/or participating in VinFast's recruitment proc…
WE ARE HIRING EXPERIENCED INTERPRETERS PER MINUTE!!! LANGUAGE: VIETNAMESE Requirements: 90% English proficiency Steady wired internet connectionUSB Wired headsetWindows 10 or MacOSWHAT WE OFFER YOU:Fully remote position …
Skills: Vietnamese Interpretation, English Proficiency, Medical Interpretation, Healthcare Vocabulary, Active Listening
Job Purpose The job holder is responsible for proposing, building and implementing outstanding customer improvement initiatives, building or outsourcing tools, processes, and architectures that improve service quality, c…
Skills: Social Listening, Customer Experience Management, Crisis Communication, Data Analysis, Reputation Management
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Full-time
bachelor degree
Professional Development, Flexible Working, Inclusive and Diverse Environment
Posted 29d ago
Apply by Aug 16
~40 hrs/week
Responsibilities
Provide critical support to the sales team by processing applications and managing reporting to improve mobile sales efficiency. Ensure operational excellence by maintaining compliance standards and resolving customer account enquiries.
Requirements
Requires a university degree and at least one year of relevant work experience. Candidates must be fluent in Vietnamese, proficient in Microsoft Office, and possess strong customer service and organizational skills.
Full job description
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
International Wealth and Premier Banking (IWPB) is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.
We are currently seeking a high caliber professional to join our team as an Business Development Associate – VNM.
Cross Sell Credit Cards, Personal Loans to existing and New to Bank customers
Identify opportunities for Mortgages
Migrate customers to use Digital solutions.
Engage customers confidently, understand their needs, and convert opportunities using needs-based selling.
Explain HSBC product features and benefits clearly and recommend suitable solutions.
Support customers with account opening, coordinating with relevant departments to complete required steps.
Manage post-application activities with internal stakeholders to ensure smooth processing and customer experience.
Deliver assigned KPIs and maximise revenue contribution.
Build positive, professional relationships with customers, stakeholders, and colleagues.
Maintain HSBC control standards and follow Group Compliance Policy to minimize operational risk by:
Follow internal control standards, Audit requirements, Group requirements, and other internal guidelines.
Ensure strict compliance with government banking regulations.
Stay alert to operational risks across people/process/systems/external events (e.g., fraud, unauthorised activities, errors/omissions, inefficiencies, system failures).
Escalate concerns to the line manager to assess impact, likelihood, and vulnerabilities.
Knowledge/Special Skills Requirements
Minimum diploma holder and prefer 1–3 year experience ideally in sales/customer acquisition within banking or channel sales.
Strong interest in sales and customer acquisition; proactive, target-driven, resilient in a fast-paced environment.
Able to manage details and follow workflow/process steps accurately and efficiently.
Able to work independently, multitask, work under pressure, and meet tight deadlines.
Customer-oriented with strong communication skills; able to identify financial needs and refer appropriately.
Competent in Microsoft Office.
Fluent Vietnamese; English/Mandarin is an advantage
Mô tả công việc:
Cung cấp dịch vụ xuất sắc và hiệu quả bán hàng vượt trội thông qua việc xác định và đáp ứng nhu cầu của khách hàng IWPB, nhằm đạt và vat các chỉ tiêu kinh doanh bằng cách mang lại kết quả bán hàng cho các sản phẩm chính và hoạt động bán chéo.
Chủ động tìm kiếm, tiếp cận khách hàng mới và tham gia các hoạt động khai thác thị trường, giới thiệu, và nguồn tự xây dựng.
Bán các sản phẩm thẻ tín dụng, cho vay cá nhân cho khách hàng hiện hữu và khách hàng mới.
Tìm kiếm cơ hội giới thiệu sản phẩm cho vay thế chấp.
Giới thiệu khách hàng sử dụng các giải pháp số.
Xác định và tối đa hóa cơ hội bán hàng thông qua các chương trình gắn kết với khách hàng và tư vấn bán hàng dựa trên nhu cầu.
Cung cấp thông tin rõ ràng về các tính năng và lợi ích của sản phẩm HSBC, xử lý các vấn đề mở tài khoản của khách hàng và phối hợp với các bộ phận liên quan khác để hoàn tất thủ tục mở tài khoản.
Thực hiện các nghiệp vụ sau bán hàng với các bên nội bộ liên quan để đảm bảo cung cấp dịch vụ bán hàn và dịch vụ khách hàng.
Đạt được các KPI được giao để tối đa hóa doanh thu.
Xây dựng mối quan hệ tích cực và lâu dài với nhiều khách hàng, các bên liên quan và đồng nghiệp.
Tuân thủ và đảm bảo nhận thức về các yêu cầu Kiểm toán và Tập đoàn cũng như các hướng dẫn nội bộ khác.
Đảm bảo tuân thủ nghiêm ngặt các quy định ngân hàng của chính phủ.
Luôn cảnh giác và xác định các rủi ro hoạt động dựa trên con người, quy trình, hệ thống và các yếu tố bên ngoài phát sinh từ gian lận, hoạt động trái phép, sai sót, thiếu sót, kém hiệu quả, lỗi hệ thống và các sự kiện bên ngoài.
Báo cáo cho quản lý trực tiếp để đánh giá tác động và khả năng xảy ra rủi ro và điểm yếu.
Yêu cầu công việc:
Tốt nghiệp Cao Đẳng trở lên, ưu tiên có 1-3 năm kinh nghiệm làm việc trong lĩnh vực bán hàng/tìm kiếm khách hàng trong kênh ngân hàng hoặc các kênh có liên quan.
Có đam mê và có tu duy chủ động, bền bỉ trong lĩnh vực bán hàng và tìm kiếm khách hàng.
Khả năng xử lý chi tiết và quy trình làm việc hiệu quả.
Có khả năng làm việc độc lập, đa nhiệm, làm việc dưới áp lực và đáp ứng thời hạn.
Hướng đến khách hàng, kỹ năng ngôn ngữ tốt và tư duy phục vụ khách hàng chuyên nghiệp, khả năng nắm bắt nhu cầu tài chính của khách hàng và giới thiệu đến các dịch vụ phù hợp.
Thành thạo Microsoft Office.
Thông thạo tiếng Việt. Có khả năng song ngữ (tiếng Anh/tiếng Trung) là một lợi thế.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited
Related keywords
Wealth ManagementPremier BankingPrivate BankAsset ManagementInsuranceOperational RiskGroup Compliance PolicyAuditBanking RegulationsMI ReportingCustomer InterfaceService DeliveryInternational Wealth and Personal BankingWPBRBWM
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.
To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Offices: 8 Canada Square, London, E14 5HQ, GB · 1 Queen's Road Central, Central, Hong Kong, HK · Florida 201, Buenos Aires City, Buenos Aires Autonomous City 1005, AR · 425 5th Ave, New York, NY 10018, US · DUONG Dong Khoi 1, Ho Chi Minh City, Thanh Pho Ho Chi Minh, VN
BankingFinancial ServicesInternational Finance and BankingWealth ManagementCorporate and Business Bankingretail bankingInsuranceRetail BankingInvestment BankingCommercial Banking
How many Customer Service & Support jobs are open in Hà Nội, Vietnam right now?
There are currently 152 open customer service & support positions in Hà Nội, Vietnam listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Hà Nội, Vietnam?
Companies currently hiring include Techcombank (TCB), VINFAST, Gear Inc., Aloha Consulting Group, HSBC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Hà Nội, Vietnam?
Yes — 15 of the 152 open customer service & support positions offer remote or hybrid work (4 remote, 11 hybrid).
How do I apply for Customer Service & Support jobs in Hà Nội, Vietnam?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.