Hà Nội, Vietnam · On-site
With respect to all your personal data shared to VinFast in the application and the entire recruitment process of VinFast, by clicking “Apply”, submitting your resumé/CV and/or participating in VinFast's recruitment proc…
Skills: Aftersales Service Management, Strategic Planning, Partnership Strategy, Customer Experience Management, Complaint Resolution
Hà Nội, Vietnam · On-site
At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more …
Skills: Customs Clearance, Trade Compliance, Customs Documentation, Goods Classification, Duty and Tax Determination
Hà Nội, Vietnam · On-site
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and to let our indiv…
Skills: Customer Service, Sales Performance, KPI Achievement, Visual Merchandising, Stock Management
Hà Nội, Vietnam · On-site
Some Careers Grow Faster Than Others. If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in a…
Skills: Relationship Management, Sales Support, Client Servicing, CRM Tools, Financial Product Knowledge
Hà Nội, Vietnam · On-site
The purpose of a Content Moderator is to ensure a safe and positive online environment by reviewing and moderating user-generated content, enforcing guidelines, and maintaining community standards. They play a key role i…
Skills: Content Moderation, Community Guidelines Enforcement, Verbal Communication, Written Communication, English Proficiency B2
Hà Nội, Vietnam · On-site
Chủ động tìm kiếm, phát triển và duy trì mối quan hệ với khách hàng tiềm năng và khách hàng hiện hữu. Tư vấn, giới thiệu sản phẩm (ô tô/xe máy điện) phù hợp với nhu cầu, mang đến trải nghiệm khách hàng chuyên nghiệp. Lập…
Skills: Sales Consulting, Customer Relationship Management, Negotiation, Persuasion, Business Planning
Hà Nội, Vietnam · Hybrid
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society…
Skills: Customer Success Management, Account Management, Solution Delivery, Manufacturing Operations, Digital Transformation
Hà Nội, Vietnam · On-site
Main duties Issue documents (FCR, HBL, CBL, HAWB, D/O) to customer upon receipt of payment. Collect required shipping documents from customers. Check and update to system, then dispatch to Operations team or Consignee in…
Skills: SCM Documentation, SAP, Microsoft Office, English Proficiency, Customer Service
Hà Nội, Vietnam · On-site
$22000k–$27000k/mo
Job Purpose Người đảm nhận vị trí chịu trách nhiệm: - Quản lý trực tiếp danh mục khách hàng ưu tiên được - Thực hiện các hoạt động tư vấn tài chính cá nhân trên danh mục KH để phát triển giá trị và thực hiện các chỉ tiêu…
Skills: Financial Consulting, Relationship Management, Portfolio Management, Credit Analysis, Sales
Hà Nội, Vietnam · On-site
ACG_3640_JOB Khách hàng của chúng tôi là một trong những tổ chức tài chính – ngân hàng hàng đầu tại Việt Nam, hiện đang tìm kiếm ứng viên tiềm năng cho vị trí sau: MỤC TIÊU VỊ TRÍ Tổ chức và quản lý hoạt động thu hồi nợ …
Skills: Debt Recovery, Team Management, Risk Management, Negotiation, Legal Compliance
Hà Nội, Vietnam · On-site
ACG_3640_JOB Khách hàng của chúng tôi là một trong những tổ chức tài chính – ngân hàng hàng đầu tại Việt Nam, hiện đang tìm kiếm ứng viên tiềm năng cho vị trí sau: MỤC TIÊU VỊ TRÍ Tổ chức và quản lý hoạt động thu hồi nợ …
Skills: Debt Collection Management, Team Leadership, Risk Mitigation, Fraud Detection, Negotiation
Hà Nội, Vietnam · On-site
Key Responsibilities Global Service Network Development Develop and execute global service network expansion plans in alignment with business strategy. Identify, evaluate, and onboard service partners, workshops, and aut…
Skills: Service Network Development, After-sales Operations, Contract Negotiation, KPI Management, SLA Management
Hà Nội, Vietnam · On-site
At VinFast, we are building a strong Talent Pool for future leadership roles in Aftersales as we expand globally. This is an opportunity to play a key role in shaping world-class aftersales operations, delivering excepti…
Skills: Aftersales Strategy, Operational Excellence, Service Network Development, Customer Experience Design, Spare Parts Supply Chain Management
Hà Nội, Vietnam · On-site
Job Overview ACG_3567_JOB We are looking for a dynamic and results-driven Sales Manager to lead our Visa Services sales team. The ideal candidate will be responsible for driving sales performance, managing and coaching…
Skills: Sales Management, Team Leadership, Business Development, Customer Acquisition, English Communication
Hà Nội, Vietnam · On-site
Define and drive the global strategy to expand dealer and distribution networks in priority markets. Identify, assess, and select potential partners (distributors, dealers, and investors). Establish international dealers…
Skills: Network Development, Aftersales Management, Dealer Management, Distribution Strategy, Strategic Planning
Hà Nội, Vietnam · On-site
Về vị trí VinFast đang tăng tốc mở rộng mạnh mẽ tại các thị trường trong và ngoài nước. Chúng tôi tìm kiếm Quản lý Phát triển Mạng lưới Thị trường Việt Nam nhằm dẫn dắt chiến lược phát triển và tối ưu hệ thống xưởng dịch…
Skills: Network development, After-sales service management, Dealer management, Strategic planning, Negotiation
Hà Nội, Vietnam · On-site
Job Overview VinFast is seeking an experienced and strategic Head of After-Sales Service for the Vietnam market to lead, manage, and continuously improve the after-sales service network nationwide. This role is responsib…
Skills: After-sales Service Management, Service Strategy, Performance Management, Quality Control, Service Auditing
Hà Nội, Vietnam · On-site
With respect to all your personal data shared to VinFast in the application and the entire recruitment process of VinFast, by clicking “Apply”, submitting your resumé/CV and/or participating in VinFast's recruitment proc…
Skills: After-sales Service Management, Warranty Management, Technical Recall Coordination, Network Development, Customer Complaint Resolution
Hà Nội, Vietnam · On-site
Job Overview VinFast is looking for a Training Manager – Dealer Engagement & Incentive Programs to design and manage structured engagement initiatives that strengthen dealer relationships, enhance service quality, and dr…
Skills: Program Design, Project Management, Stakeholder Management, Dealer Engagement, Incentive Program Management
Hà Nội, Vietnam · On-site
Các vị trí tuyển dụng: Địa điểm làm việc: Hà Nội/ Hồ Chí Minh 1. Kỹ sư Hỗ trợ Kỹ thuật Ô tô: Hỗ trợ kỹ thuật chuyên sâu cho xe VinFast (điện, cơ khí, phần mềm, chẩn đoán) Troubleshooting từ xa cho xưởng dịch vụ, đại lý v…
Skills: Automotive Technical Support, Troubleshooting, Root Cause Analysis, Technical Documentation, Diagnostic Tools
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Lead the planning and governance of global aftersales service operations, including mobile services and EV charging partnerships. Manage end-to-end customer complaints and implement strategic programs to enhance overall customer experience and service efficiency.
Requires a Bachelor's degree in Business, Engineering, or Automotive Technology, with a Master's degree preferred. Candidates must have 8+ years of experience, including at least 5 years in a managerial role within automotive aftersales operations.
Lead the planning, implementation, and governance of global aftersales service operations, including MBS (Mobile Service), MBC (Mobile Body & Paint), Valet Service, and other strategic service initiatives across all markets.
Develop partnership strategies; identify, evaluate, and negotiate with service providers to establish collaborations for EV charging services in North America and Europe.
Oversee the formulation and execution of defect rectification programs and recall campaigns, ensuring alignment with global standards and timely resolution across markets.
Provide strategic direction and cross-functional coordination to enhance service performance, efficiency, and customer satisfaction.
Direct the end-to-end management of aftersales-related customer complaints, ensuring effective delegation, timely follow-up, and final closure at a high standard of quality.
Lead the resolution of complex or critical aftersales issues that exceed the capabilities of the Customer Call Center, ensuring proper root-cause analysis and long-term corrective actions.
Review and approve goodwill/support proposals submitted by regional market teams, guaranteeing consistency, fairness, and optimization of customer-experience outcomes.
Drive collaboration with the Customer Call Center and other internal stakeholders to design and implement customer experience enhancement programs, service innovation initiatives, and continuous improvement projects.
Bachelor’s degree in Business Administration, Engineering, Automotive Technology, or related field (Master’s degree is a plus).
8+ years of experience, including at least 5 years in a managerial or leadership role within aftersales, or automotive service operations.
Proven ability to lead cross-functional teams and manage multi-market or global service activities.
Strong strategic thinking, problem-solving, and stakeholder management abilities.
Excellent communication and negotiation skills; English proficiency is required.
VinFast - a member of Vingroup – envisioned to drive the movement of the global smart electric vehicle revolution. Established in 2017, VinFast owns a state-of-the-art automotive manufacturing complex with globally leading scalability that boasts up to 90% automation in Hai Phong, Vietnam. Strongly committed to the mission for a sustainable future for everyone, VinFast constantly innovates to bring high-quality products, advanced smart services, seamless customer experiences, and pricing strategy for all to inspire global customers to jointly create a future of smart mobility and a sustainable planet. Learn more at: https://vinfastauto.com.
Offices: Dinh Vu – Cat Hai Economic Zone, Cat Hai Island, Cat Hai Town, Cat Hai District, Cat Hai, Hai Phong 180000, VN · 4th Floor, Tower 1, Times City, 458 Minh Khai str., Hai Ba Trung dist, Hanoi, Hai Ba Trung 100000, VN
There are currently 152 open customer service & support positions in Hà Nội, Vietnam listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Techcombank (TCB), VINFAST, Gear Inc., Aloha Consulting Group, HSBC, among others. Browse the listings above to see every active employer.
Yes — 15 of the 152 open customer service & support positions offer remote or hybrid work (4 remote, 11 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
