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The Team Lead is responsible for managing the sales team to meet quotas and providing an exceptional customer experience. They also handle administrative tasks, store operations, and ensure the accuracy of daily sales and cash management.
Requirements
Candidates must have a high school diploma or equivalent and proven leadership experience in a retail or sales environment. Strong communication skills, a results-driven attitude, and the ability to work flexible retail hours are required.
Full job description
Description
Blue Fig USA is an authorized independent retailer of Cricket Wireless with corporate headquarters in Orlando, FL. With over 90 locations throughout the state, Blue Fig champions the corporate mission and message of a premium customer experience, every customer, every time. Every customer deserves an exceptional experience with no exception. Blue Fig is made of trained wireless experts. Our team members provide valuable solutions that meet the wireless needs of our customers.
ESSENTIAL FUNCTIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Demonstrate solid technical competence for all products and services sold.
Sell devices, accessories, and other Cricket offerings to meet/ exceed established quotas.
Train, coach, develop, and manage the sales team through the direction of the Store Manager.
DUTIES & RESPONSIBILITIES:
Lead the sales team to provide an unparalleled customer experience.
Promote store growth by coaching the store sales team and offering premium customer service.
Meet sales goals by selling our products and services to new and existing customers.
Promote positive customer experience through modeling great customer service and handling escalations.
Conduct daily observations per Velocity.
Handle all administrative aspects of the sale, including, but not limited to, completing customer contracts and warranties, accepting customer payments, and filing the completed orders.
Stay updated with product knowledge, accessories, pricing plans, promotions, and service features through continuous learning and self-development.
Guide customers through their purchasing experience with thoughtful questions, informative answers, and sharing your expertise.
Consult with new and existing customers to determine their wireless service needs.
Maintain the integrity of store operating procedures, including opening, closing, inventory, point of sale paperwork/record keeping, cash management, and maintaining store standards/appearance in merchandising, backroom, restroom, and work area.
Handles all customer service issues in a timely and professional manner.
Directly responsible for ensuring sales accuracy of daily cash drawer and sales accuracy with customers.
Any other assigned duties.
DIRECT REPORTS: Sales Advocates
Requirements
EDUCATION and/ or EXPERIENCE:
High school diploma or equivalent.
Proven leadership skills.
Demonstrated ability to meet/ exceed sales quotas.
KNOWLEDGE, SKILLS, & ABILITIES:
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions.
Excellent customer service skills and the ability to understand and implement our sales process.
Ability to function independently as well as be a team player.
Strong verbal, written, presentation, and interpersonal communication skills.
Ability to multitask in a fast-paced environment.
Ability to complete sales tasks and meet quotas.
Must be able to work the varied hours of retail, including evenings, weekends, and holidays.
DESIRED SKILLS:
Experience in prepaid wireless sales.
Bilingual / English & Spanish
SALARY/ BENEFITS:
Base Salary Range $14.00 hourly + Monthly Sales Bonus Eligible
Base + Commission (Hourly Pay and Commission Paid Weekly)
Medical, Dental, Vision & Supplemental Insurance Benefits are eligible after 60 days
JOB TYPE:
Full-Time
Hourly- Non-Exempt
ENVIRONMENT & PHYSICAL DEMANDS:
The environmental and physical demands described here are representative of those an individual must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Ability to occasionally lift 10 to 25 pounds.
Constant walking and standing; frequent bending, stooping, and reaching.
How many Management & Leadership jobs are open in Gainesville, FL right now?
There are currently 548 open management & leadership positions in Gainesville, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Gainesville, FL?
Companies currently hiring include UF Health, Circle K, Symmetry Financial Group, City of Gainesville, The Collier Companies, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Gainesville, FL?
Yes — 63 of the 548 open management & leadership positions offer remote or hybrid work (38 remote, 25 hybrid).
How do I apply for Management & Leadership jobs in Gainesville, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.