Edmonton, Alberta, Canada · On-site
$51k–$67k/yr
Supervisor, Adoptions Full-Time Permanent About Us The Edmonton Humane Society (EHS) has been serving Edmonton and area since 1907, dedicated to helping people and pets thrive, together. As a leader in animal welfare, we…
Skills: Staff Management, Customer Service, Animal Handling, Coaching And Mentoring, Scheduling
Edmonton, Alberta, Canada · On-site
About the Role As we expand into Edmonton, we are seeking one more passionate, experienced Director to help launch and lead our new centre. The Director is responsible for overseeing all aspects of centre operations, inc…
Skills: Leadership, Staff Management, Regulatory Compliance, Curriculum Development, Family Engagement
Edmonton, Alberta, Canada · On-site
Customer Service Specialist As a Customer Service Specialist you play a vital role in delivering world-class customer service by resolving complex inquiries, supporting frontline teams, and contributing to process improv…
Skills: Problem-solving, Organizational Skills, Analytical Mindset, Cross-functional Collaboration, Coaching and Mentoring
Edmonton, Alberta, Canada · On-site
$25/hr–$34/hr
About e4c e4c is a community-focused organization working toward the elimination of poverty through collaboration with partners across sectors. We are dedicated to changing lives and growing inclusive, caring communities…
Skills: Mentorship, Coaching, Case Management, Staff Development, Program Implementation
Edmonton, Alberta, Canada · On-site
$50k–$64k/yr
As the Community Impact Coordinator, this is an exciting opportunity to provide essential support across a defined portfolio of programs and services within e4c. Working as a dedicated member of the team, your work will …
Skills: Fundraising, Volunteer Management, Public Relations, Community Engagement, Donor Stewardship
Calgary, Alberta, Canada · Hybrid
Join our Secure Power team, where you’ll help deliver critical infrastructure solutions that keep businesses running, from data centers to essential power systems. We are seeking a Construction Sales Representative…
Skills: Business Development, Pipeline Management, Consultative Selling, Channel Partner Management, Technical Presentations
Edmonton, Alberta, Canada · On-site
$55k–$74k/yr
We’re looking for a dynamic, creative leader who is passionate about making a difference in their community through crafting lasting impact with volunteers, donors, and stakeholders. We believe that everyone has a …
Skills: Community Engagement, Volunteer Management, Relationship Building, Campaign Management, Event Planning
Edmonton, Alberta, Canada · Hybrid
This competition is open to all applicants however; internal candidates and applicants who were former employees of the University of Alberta will be given priority consideration before external candidates. Please log in…
Skills: Curriculum Development, Indigenization, Decolonization, Pedagogical Design, Indigenous Scholarship
Edmonton, Alberta, Canada · Hybrid
Rimkus is a global leader in engineering and technical consulting, providing expert services across the insurance, legal, industrial, and commercial sectors. Our team of engineers, scientists, and technical specialists d…
Skills: Forensic Investigation, Failure Analysis, Electrical Design, Root Cause Analysis, Project Management
Edmonton, Alberta, Canada · Hybrid
Rimkus is a global leader in engineering and technical consulting, providing expert services across the insurance, legal, industrial, and commercial sectors. Our team of engineers, scientists, and technical specialists d…
Skills: Forensic Investigation, Failure Analysis, Root Cause Analysis, Electrical Design, Project Management
Edmonton, Alberta, Canada · Hybrid
Rimkus is a global leader in engineering and technical consulting, providing expert services across the insurance, legal, industrial, and commercial sectors. Our team of engineers, scientists, and technical specialists d…
Skills: Forensic Investigation, Failure Analysis, Structural Design, Root Cause Analysis, Project Management
Edmonton, Alberta, Canada · On-site
Company Description Since 1915, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of Edmonton. Nestled above the river valley, the hotel’s charm and elegance have earned it recognition as o…
Skills: Strategic Planning, Financial Oversight, Budget Management, Market Analysis, Menu Design
Edmonton, Alberta, Canada · Hybrid
Rimkus is a global leader in engineering and technical consulting, providing expert services across the insurance, legal, industrial, and commercial sectors. Our team of engineers, scientists, and technical specialists d…
Skills: Forensic Investigation, Failure Analysis, Structural Design, Root Cause Analysis, Project Management
Edmonton, Alberta, Canada · Hybrid
Rimkus is a global leader in engineering and technical consulting, providing expert services across the insurance, legal, industrial, and commercial sectors. Our team of engineers, scientists, and technical specialists d…
Skills: Forensic Investigation, Failure Analysis, Root Cause Analysis, Mechanical Design, Project Management
Calgary, Alberta, Canada · On-site
About us Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize…
Skills: Instrumentation and Control Design, Technical Leadership, Project Delivery, P&ID Development, Procurement Support
Calgary, Alberta, Canada · On-site
About us Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize…
Skills: Instrumentation & Controls Engineering, Project Management, SAP, KMS, HAZOP/LOPA
Calgary, Alberta, Canada · On-site
$119k–$161k/yr
About us Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize…
Skills: Instrumentation Design, I&C Design, Project Lifecycle Management, Technical Leadership, P&IDs
Edmonton, Alberta, Canada · Hybrid
$120k–$180k/yr
Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work he…
Skills: Project Management, Water Infrastructure Design, Wastewater Infrastructure Design, Data Analysis, Report Writing
Edmonton, Alberta, Canada · On-site
$102k–$193k/yr
Company Description We are Chandos. We exist to build a better world. Our vision is to emerge as Canada’s premier technical builder, distinguished by our relentless pursuit of innovation, collaboration, and sustainabilit…
Skills: Project Management, Construction Management, Budgeting, Cost Control, Tendering
Edmonton, Alberta, Canada · On-site
About Us Established in 1982, Bulk Barn is Canada's largest bulk food retailer with close to 300 stores and growing! The key to our success is progressive thinking, detailed/ methodical planning and flawless execution by…
Skills: Leadership, Communication Skills, Interpersonal Skills, Time Management, Multi-tasking
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Oversees daily adoption operations to ensure successful animal matches and provides essential care education to adopters. Manages staff scheduling, coaching, and performance while supporting animal care and admitting teams.
Requires a high school diploma and at least six months of experience in both supervisory leadership and customer service. Must have experience handling animals and proficiency in MS Office applications.
Supervisor, Adoptions
Full-Time Permanent
The Edmonton Humane Society (EHS) has been serving Edmonton and area since 1907, dedicated to helping people and pets thrive, together. As a leader in animal welfare, we go beyond sheltering homeless animals — shaping a community that values the human-animal bond through advocacy, education and accessible support services.
Our mission is to enrich the lives of people and companion animals through sheltering animals in need, supporting pet guardians, engaging with our community and inspiring compassion. Guided by our values of compassion, trust, improvement, results, inclusivity and teamwork, we work toward a more humane and connected community for all.
Reporting to the Manager of Customer Experience, the Adoptions Supervisor oversees daily adoption operations to ensure successful matches and provides education to adopters regarding animal care needs. This role maintains a strong public presence, upholds exceptional customer service standards, and manages staff scheduling. The Adoptions Supervisor also supports the Animal Care and Admitting teams as needed to ensure high standards of animal welfare and customer service are consistently maintained.
Staff Management
• Coach, develop, and motivate staff through one-on-one meetings, performance development discussions, and regular floor presence.
• Conduct investigations related to incidents and performance concerns as required, identifying effective resolutions.
• Collaborate with other supervisors to develop and implement plans that enhance staff morale and engagement.
• Supervise departmental volunteers and coordinate volunteer workflow.
Interdepartmental Support
• Deliver excellent customer service and education by answering questions and resolving concerns or complaints
• Maintain comprehensive knowledge and training across all operational areas, including Admitting, Adoptions and Animal Care to provide seamless cross departmental support
Administration
• Participate in recruitment, hiring, onboarding, and training of staff and volunteers.
• Review and maintain accurate animal records in Shelter Buddy.
• Ensure compliance with policies, protocols, and standards related to cleaning and sanitation.
• Perform daily opening and closing administrative duties, including ordering and receiving shelter supplies.
• Create and maintain current SOPs, forms, and health and safety documentation.
• Manage daily team scheduling through ADP.
• Assist in budget development and capital projects.
• High school diploma required.
• Minimum six months of supervisory or leadership experience required.
• Minimum six months of customer service experience required.
• Intermediate computer proficiency in MS Word, Excel, Outlook, and internet applications.
• Experience working with and handling animals.
The ideal candidate demonstrates strong customer service skills and experience handling animals, including those in distress or deceased. You are passionate about coaching and mentoring staff, fostering a collaborative, engaged, and productive team environment. You thrive in a fast-paced setting and can effectively multitask with minimal supervision. With excellent communication skills and knowledge of emergency response protocols, you remain calm and empathetic in high-pressure situations. You are also confident and skilled in working with a culturally diverse team of staff, volunteers, and community members.
Joining EHS means becoming part of a compassionate and dedicated team working toward a more humane community. You’ll be surrounded by passionate professionals who care deeply about what they do — for animals, for people, and for each other.
At EHS, we offer more than just a job — we offer meaningful work, growth opportunities and a supportive environment where you can thrive.
Why You’ll Love Working Here
• Meaningful work that makes a tangible impact in our community
• Supportive leadership and a collaborative, inclusive culture
• Opportunities for growth, learning, and professional development
• A strong focus on employee well-being and work–life balance
The Adoptions Counsellor role is classified in Pay Band 4, with a pay range of $50,539.63–$66,892.80 per year, commensurate with the successful candidate’s education and experience.
EHS offers a competitive not-for-profit compensation package, which includes:
• Comprehensive health and dental coverage, including a Health Care Spending Account
• Employee & Family Assistance Program (EFAP) for personal, family and professional support
• RRSP/DPSP matching program to help you plan for the future
• Paid personal days, vacation, and bereavement time — including for pets
• Discounts on EHS programs and services
• Opportunities for personal and professional learning and growth
• Standard hours: 40 hours per week; however, this position is expected to work the hours necessary to fulfill departmental responsibilities.
• Flexibility may be required for evenings, weekends or special events.
The Edmonton Humane Society (EHS) was founded on the principles of creating positive change in our community. Our hiring practices embrace compassion, support for our staff and volunteers, and our role as a community leader.
We believe that a culture of belonging — where people’s unique backgrounds, experiences, and perspectives are valued and respected — strengthens our ability to serve both animals and people. Our commitment to diversity, equity, inclusion (DEI), and reconciliation helps us support pet guardians facing access-to-care challenges, strengthen the human-animal bond, and build a more compassionate, engaged, and inclusive society.
EHS is also a COR-certified employer, recognized by Alberta’s Certificate of Recognition program for maintaining the highest standards of health and safety for our staff, volunteers and the animals in our care.
Enriching the lives of people & companion animals through animal sheltering, programs & services, & community engagement
Founded in 1907, the Edmonton Humane Society (EHS) is one of the oldest and most reputable charities in both Alberta and the animal welfare sector. Each day, EHS strives to be a model of excellence in the advancement of animal welfare and to lead the movement in creating a more humane world. Thousands of homeless, neglected and abandoned companion animals from Edmonton and surrounding communities are taken in by EHS every year. These animals are provided with veterinary treatment, behavioural rehabilitation, care and enrichment from EHS staff and a large volunteer and foster network of over 1,000 people. The dedication and commitment to these animals gives them a second chance at finding a forever home, which they may not otherwise have. As a registered charity, EHS receives no government funding and relies on the generosity of the community to do the work that they do. Every gift helps fulfill a step in an animal’s journey to a forever home. Beyond animal sheltering, EHS engages with the community and offers programs and services to pet owners and pet lovers alike. Through these programs and services, community engagement, and animal sheltering, the Edmonton Humane Society enriches the lives of people and companion animals.
Offices: 13620 163 Street NW, Edmonton, Alberta T5V 0B2, CA
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