Edmonton, Alberta, Canada · On-site
Description Ready to champion quality and compliance across an agile, fast-moving supply chain? As a Supply Chain Quality and Compliance Analyst at GoodMorning.com, you will serve as the crucial link between regulatory s…
Skills: Quality Assurance, Supply Chain Management, Regulatory Compliance, Vendor Management, CAPA
Toronto, Ontario, Canada · On-site
$20/hr–$25/hr
Description A customer-obsessed sales professional capable of achieving sales targets while delivering an exceptional, customer experience. This role is accountable for creating meaningful customer connections, understan…
Skills: Sales, Customer service, Customer experience, Communication, Multitasking
Edmonton, Alberta, Canada · On-site
$22/hr–$24/hr
Description GoodMorning is the pioneering Canadian company behind some of Canada’s most trusted mattress brands, including Douglas, Logan & Cove, Juno, and Octave. Over the last 17 years, we have experienced signif…
Skills: Copywriting, Digital Marketing, Data Analysis, E-commerce, Content Management Systems
Edmonton, Alberta, Canada · On-site
Description Customer Service Specialists are the team's senior resolvers, the people who take on the complex cases and the situations Associates escalate. You own the hardest problems from first contact to confirmed reso…
Skills: Queue Management, KPI Management, Escalation Management, Coaching, Process Improvement
Edmonton, Alberta, Canada · On-site
$22/hr–$24/hr
Description Customer Service Associates are GoodMorning's customer-facing voice and the front line for solving customer problems. You own each problem from first contact to confirmed resolution: working out what is wrong…
Skills: Conflict Management, Customer De-escalation, Multi-tasking, CRM Proficiency, Freshdesk
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The Quality and Compliance Analyst will manage quality assurance processes, perform audits, and ensure regulatory compliance across the supply chain. They will also oversee vendor relationships, resolve non-conformities, and drive continuous improvement initiatives to mitigate operational risks.
Candidates must hold a bachelor's degree in a relevant field and possess at least 2 years of experience in quality assurance or supply chain roles. Strong knowledge of quality protocols, regulatory standards, and proficiency in data analysis are essential for this position.
Ready to champion quality and compliance across an agile, fast-moving supply chain? As a Supply Chain Quality and Compliance Analyst at GoodMorning.com, you will serve as the crucial link between regulatory standards, vendor accountability, and product perfection. You will audit incoming materials, resolve non-conformities, drive CAPA initiatives, and embed a culture of continuous improvement across our network. Your work will directly protect our brand reputation, minimize operational risk, and ensure our customers receive nothing short of the best.
About Us
GoodMorning.com is a Canadian pioneer in the creation and growth of award-winning direct-to-consumer brands. Over the last decade, we have delivered hundreds of thousands of beloved products to customers across North America. And we’ve created an exciting, ownership-driven culture perfectly suited to intelligent, results-driven individuals. If you’re hungry to disrupt stale consumer industries with innovative new brands and products of exceptional value that customers love, then GoodMorning.com is the place for you!
Quality Assurance and Control:
Implement and maintain quality assurance processes across the supply chain.
Perform inspections, audits, and tests on incoming materials, in-process products, and final goods as needed.
Monitor suppliers and vendors to ensure compliance with quality standards.
Investigate and resolve quality issues or non-conformities.
Report and monitor quality metrics related to supplier and product performance
Regulatory Compliance:
Ensure compliance with industry-specific regulations, certifications, and standards.
Keep up-to-date with changes in regulations and ensure processes align with legal requirements.
Prepare and maintain documentation required for audits and regulatory inspections.
Supplier and Vendor Management:
Assess and approve new suppliers based on quality and compliance standards.
Conduct vendor self assessment analysis to ensure adherence to contract specifications and regulatory requirements.
Oversee management and resolution of customer complaints related to quality, ensuring prompt and effective solutions.
Collaborate with suppliers to address and resolve quality or compliance issues.
Risk Management:
Identify risks related to product quality, safety, and compliance in the supply chain.
Implement corrective and preventive action plans (CAPAs) to mitigate risks.
Monitor and report on key quality metrics and trends.
Process Improvement:
Develop and revise quality policies and procedures, ensuring they align with industry standards and organizational objectives.
Implement and maintain an up-to-date quality management system.
Drive continuous improvement initiatives across supply chain operations.
Train internal teams and suppliers on quality and compliance standards.
Documentation and Reporting:
Maintain accurate and up-to-date records of quality audits, tests, and corrective actions.
Prepare detailed reports for management, highlighting quality performance and compliance status.
Support internal and external audits by providing required documentation and evidence.
Bachelor’s degree in Quality Management, Supply Chain Management, Business Administration, or a related field.
Minimum of 2 years’ experience in quality assurance, compliance, or supply chain roles, preferably in manufacturing, logistics, or distribution sectors.
Strong knowledge of quality assurance protocols, standards, and regulatory requirements applicable to supply chain and logistics.
Certifications in quality assurance methodologies such as ISO standards, Lean Six Sigma, or similar.
Understanding of quality assurance methodologies, tools, and industry regulations.
Proficiency in analyzing quality data and metrics, with the ability to use this information to drive improvements.
Familiarity with developing and revising quality systems, policies, and procedures.
Ability to identify discrepancies and ensure all standards are met.
Effective in liaising with suppliers, internal teams, and regulatory bodies.
Effective communication and training skills, with the ability to guide and educate team members on quality best practices.
Strong problem-solving skills to address quality and compliance challenges.
Experience in developing and implementing corrective action plans for quality issues.
Ability to manage multiple tasks, timelines, and priorities effectively.
Revolutionizing sleep, one mattress at a time.
GoodMorning is one of Canada’s largest online mattress retailers and has sold over 350,000 mattresses to Canadians from coast to coast—and that number grows daily. Our company’s purpose is to deliver sleep products of remarkable quality and value that customers love. Since 2009, when GoodMorning was first established in Canada by Samuel Prochazka, we’ve been disruptors in the mattress industry. We work hard to make a great night’s sleep accessible to all through our unique direct-to-consumer model, mattress donation program, top-notch customer service, and the latest technologies and innovations in the e-commerce landscape. We also invented the at-home sleep trial, which lets our customers try their mattress night after night in the comfort of their homes for up to 365 nights. Our portfolio of brands includes Douglas, Logan & Cove, Juno, and Octave. We’re constantly transforming our portfolio by researching the latest advancements in mattress-making, bringing new products to market that meet the needs of our customers, and providing as much value as possible. While many of our innovations have become industry standard, we lead the way with our customer-obsessed mindset and relentless pursuit of better. GoodMorning continues to grow and has been ranked as one of Canada’s top-growing companies by The Globe and Mail.
Offices: 9707 110st NW, 900, Edmonton, AB T5K 2L9, CA
Revolutionizing sleep, one mattress at a time.
GoodMorning is one of Canada’s largest online mattress retailers and has sold over 350,000 mattresses to Canadians from coast to coast—and that number grows daily. Our company’s purpose is to deliver sleep products of remarkable quality and value that customers love. Since 2009, when GoodMorning was first established in Canada by Samuel Prochazka, we’ve been disruptors in the mattress industry. We work hard to make a great night’s sleep accessible to all through our unique direct-to-consumer model, mattress donation program, top-notch customer service, and the latest technologies and innovations in the e-commerce landscape. We also invented the at-home sleep trial, which lets our customers try their mattress night after night in the comfort of their homes for up to 365 nights. Our portfolio of brands includes Douglas, Logan & Cove, Juno, and Octave. We’re constantly transforming our portfolio by researching the latest advancements in mattress-making, bringing new products to market that meet the needs of our customers, and providing as much value as possible. While many of our innovations have become industry standard, we lead the way with our customer-obsessed mindset and relentless pursuit of better. GoodMorning continues to grow and has been ranked as one of Canada’s top-growing companies by The Globe and Mail.
Offices: 9707 110st NW, 900, Edmonton, AB T5K 2L9, CA
