Edmonton, Alberta, Canada · On-site
$22/hr–$25/hr
Description A customer-obsessed associate, accountable for answering customer queries, resolving customer problems, and championing service standards by delivering a world-class customer service experience from start to …
Skills: Customer Service, Bilingual English and French, Call Center Operations, Conflict Management, Sales
Vaughan, Ontario, Canada · On-site
$20/hr–$23/hr
About the Role GoodMorning.com is looking for a Part time customer-obsessed associate for our Vaughan Location. You will be accountable for making sales goals and driving the customer experience in our retail locations. …
Skills: Customer Service, Sales, Omnichannel Experience, KPI Management, Conflict Resolution
Toronto, Ontario, Canada · On-site
$20/hr–$23/hr
Description A customer-obsessed sales person capable of achieving sales targets while delivering an exceptional, customer experience. This role is accountable for creating meaningful customer connections, understanding i…
Skills: Sales, Customer Service, Omnichannel Experience, KPI Management, Problem Solving
Edmonton, Alberta, Canada · On-site
Customer Service Specialist As a Customer Service Specialist you play a vital role in delivering world-class customer service by resolving complex inquiries, supporting frontline teams, and contributing to process improv…
Skills: Problem-solving, Organizational Skills, Analytical Mindset, Cross-functional Collaboration, Coaching and Mentoring
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The associate is responsible for resolving customer queries across multiple channels including calls, emails, and live chats. They must maintain product knowledge and meet KPI targets to ensure a world-class customer experience.
Candidates need at least one year of call center experience and perfect written proficiency in both English and French. Strong skills in conflict management, sales, and professional communication are required.
A customer-obsessed associate, accountable for answering customer queries, resolving customer problems, and championing service standards by delivering a world-class customer service experience from start to finish.
Maintain an appropriate level of knowledge of product and services
Handle incoming and outgoing customer service calls, emails, texts, live chats and third-party market support
Offer value-added solutions and promote customer loyalty by providing exceptional customer support
Continue to develop awareness of competitor products and key comparative details
Develop appropriate level of knowledge of systems and update customer records and internal documents daily
Resolve product or service problems by: clarifying customers’ concerns; determining root causes of the concerns; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following-up to ensure resolution
Identify issues that need to be escalated to higher levels of support
Follow established processes and contribute to development of enhanced processes
Develop an understanding of authority levels for customer appeasement
Meet the minimum target for KPIs based on level
Other duties as reasonably assigned
1+ year experience working in a call center environment
Perfect written English and French
A passion for providing exceptional customer service
Conflict management skills and the ability to deliver a difficult message that creates the best customer experience possible
Sales experience; a proven ability to take customer queries and turn them into closed sales
Able to correspond in multiple tones to cater for different audiences in various situations
Understanding of customer service best practices, communication, and customer de-escalation to promote business goals
Proven aptitude to function within deadlines, while working both independently and as part of a team
Strong multi-tasking skills, highly organized
Professional and positive attitude
Hours of operation: Monday to Friday 8:00 - 5:00 MST, Saturday and Sunday 8:00 - 4:00 MST
Hourly position: 40 hours a week, rotating weekends and holidays
Revolutionizing sleep, one mattress at a time.
GoodMorning is one of Canada’s largest online mattress retailers and has sold over 350,000 mattresses to Canadians from coast to coast—and that number grows daily. Our company’s purpose is to deliver sleep products of remarkable quality and value that customers love. Since 2009, when GoodMorning was first established in Canada by Samuel Prochazka, we’ve been disruptors in the mattress industry. We work hard to make a great night’s sleep accessible to all through our unique direct-to-consumer model, mattress donation program, top-notch customer service, and the latest technologies and innovations in the e-commerce landscape. We also invented the at-home sleep trial, which lets our customers try their mattress night after night in the comfort of their homes for up to 365 nights. Our portfolio of brands includes Douglas, Logan & Cove, Juno, and Octave. We’re constantly transforming our portfolio by researching the latest advancements in mattress-making, bringing new products to market that meet the needs of our customers, and providing as much value as possible. While many of our innovations have become industry standard, we lead the way with our customer-obsessed mindset and relentless pursuit of better. GoodMorning continues to grow and has been ranked as one of Canada’s top-growing companies by The Globe and Mail.
Offices: 9707 110st NW, 900, Edmonton, AB T5K 2L9, CA
Revolutionizing sleep, one mattress at a time.
GoodMorning is one of Canada’s largest online mattress retailers and has sold over 350,000 mattresses to Canadians from coast to coast—and that number grows daily. Our company’s purpose is to deliver sleep products of remarkable quality and value that customers love. Since 2009, when GoodMorning was first established in Canada by Samuel Prochazka, we’ve been disruptors in the mattress industry. We work hard to make a great night’s sleep accessible to all through our unique direct-to-consumer model, mattress donation program, top-notch customer service, and the latest technologies and innovations in the e-commerce landscape. We also invented the at-home sleep trial, which lets our customers try their mattress night after night in the comfort of their homes for up to 365 nights. Our portfolio of brands includes Douglas, Logan & Cove, Juno, and Octave. We’re constantly transforming our portfolio by researching the latest advancements in mattress-making, bringing new products to market that meet the needs of our customers, and providing as much value as possible. While many of our innovations have become industry standard, we lead the way with our customer-obsessed mindset and relentless pursuit of better. GoodMorning continues to grow and has been ranked as one of Canada’s top-growing companies by The Globe and Mail.
Offices: 9707 110st NW, 900, Edmonton, AB T5K 2L9, CA
