Sofia, Sofia-City, Bulgaria · Hybrid
Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology an…
Skills: Escalation management, Customer satisfaction, Technical support, Problem resolution, De-escalation techniques
Dublin, Leinster, Ireland · On-site
Meta's Small & Medium Business Group contributes to Meta's mission by connecting every small and medium business in the world with their customers through solutions like Facebook & Instagram Pages and Advertising. We suc…
Skills: Account Management, Consultative Sales, Customer Service, Sales Strategy, CRM
Dublin, Leinster, Ireland · On-site
Job Description What you will do Silent-Aire Europe seeks a Quality Control Inspector who can check, document and troubleshoot to ensure our products meet the high production standards required by ourselves and our custo…
Skills: Quality control, Inspection, Troubleshooting, MS Office, IAuditor
Dublin, Leinster, Ireland · Hybrid
Clorox is the place that’s committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact o…
Skills: Performance management, KPI frameworks, Business intelligence, Data governance, Process intelligence
Dublin, Leinster, Ireland · Hybrid
Renewals Manager/ ServiceNow Dublin Full time EXCLUSIVE NETWORKS | Introduction Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of service…
Skills: SaaS Renewals, Subscription Sales, Customer Success, Recurring Revenue Management, Team Leadership
Dublin, Leinster, Ireland · Hybrid
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pu…
Skills: Employee Relations, Employment Legislation, Workplace Investigations, Conflict Resolution, Policy Development
Dublin, Leinster, Ireland · Hybrid
JOB SPECIFICATION Job Title: ASSISTANT MANAGER, RISK CONSULTING Reporting to: Associate Director/Senior Manager, Risk Consulting Base: 40 Mespil Road, Dublin 4, D04 C2N4 (Hybrid working option available) Contract type: F…
Skills: Internal Audit, Risk Management, Project Management, Financial Analysis, Governance
Dublin, Leinster, Ireland · On-site
Brand Management Lead Brand Management Lead – SEA (Southern Europe & Asia) Overview of the role This is a pivotal brand role sitting within our central Brand Services function, supporting PokerStars and our regional part…
Skills: Brand Strategy, Brand Management, Proposition Development, Creative Briefing, Stakeholder Management
Dublin, Leinster, Ireland · Hybrid
EXCLUSIVE NETWORKS | Introduction Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over…
Skills: SaaS Renewals, Subscription Sales, Customer Success, Recurring Revenue Management, Team Leadership
Dublin, Leinster, Ireland · Hybrid
EXCLUSIVE NETWORKS | Introduction Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over…
Skills: Sales Development, Business Development, SaaS Sales, Pipeline Management, Forecasting
Dublin, Leinster, Ireland · Hybrid
Inside Sales Manager - Business Development ServiceNow Dublin Full time EXCLUSIVE NETWORKS | Introduction Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers wi…
Skills: Sales Development, Business Development, SaaS Sales, Pipeline Management, Forecasting
NANDO'S LIMITEDDublin, Leinster, Ireland · On-site
$41k–$44k/yr
€40,506.00 - €43,506.00 Have you been to Nando’s before? We do things a bit differently round here. More than just a job, we have each other’s backs, we inspire each other and we don’t take ourselves too seriously – we'…
Skills: Team Motivation, Hospitality Management, Customer Service, Staff Development, Operational Leadership
Cushman & WakefieldDublin, Leinster, Ireland · On-site
Job Title Facilities Manager Job Description Summary Job Description Facilities Manager Global Occupier Services Dublin Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform…
Skills: Facilities Management, Financial Management, Budgeting, Vendor Management, Health and Safety
Cushman & WakefieldDublin, Leinster, Ireland · On-site
Job Title Project Manager Job Description Summary Job Description Project ManagerGlobal Occupier Services - Integrated Facilities Management Dublin Cushman & Wakefield is a global leader in commercial real estate service…
Skills: Project Management, Budgeting, Construction Management, Tenant Improvements, Facility Management
Dublin, Leinster, Ireland · On-site
Overview Quality & Policy Expert – Maghrebi Arabic speaker Do you speak Maghrebi Arabic? Are you ready to kick-start your career and take the next step in a dynamic, international environment? If you are passionate about…
Skills: Quality control, Content moderation, Policy compliance, Maghrebi Arabic, English
Dublin, Leinster, Ireland · On-site
Overview Operational SME Salary - €44,351 Is considered a tenured agent that supports and coaches team members while enforcing policies and balancing the need for efficiency. They will be the main liaison between trainin…
Skills: Coaching, Mentoring, Operational Support, Quality Assurance, Performance Improvement
Dublin, Leinster, Ireland · On-site
Overview Quality & Policy Expert Responsibilities to include but not be limited the following Partner with Client internal teams to ensure that decisions made by Vendor’s content moderation staff are being regularly audi…
Skills: Content moderation, Quality assurance, Audit planning, Performance feedback, Arabic
Dublin, Leinster, Ireland · Hybrid
Line of Service Advisory Industry/Sector FS X-Sector Specialism Operations Management Level Senior Manager Job Description & Summary Customer and Business Transformation - Insurance Sector - Senior Manager - Dublin, Irel…
Skills: Insurance, Business Transformation, Management Consulting, Digital Transformation, Operating Model Design
Dublin, Leinster, Ireland · On-site
Description As one of our talented Stylists you will provide welcoming, authentic and personalized service to our customers in order to achieve all customer service and sales targets. With your passion for people, our co…
Skills: Customer service, Sales, Visual merchandising, Make-up artistry, Retail point-of-sale software
Dublin, Leinster, Ireland · On-site
At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our busin…
Skills: Business analysis, Product development, Project management, Foreign exchange, Financial analysis
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The Escalation Manager is responsible for driving and managing the resolution of customer escalations to ensure high levels of satisfaction and retention. They act as a primary point of contact for complex issues, facilitating communication between internal teams and customers to achieve timely outcomes.
Candidates must have at least 5 years of experience in enterprise technical support or related customer-facing roles with a strong understanding of IT environments. A bachelor's degree in Computer Science or a related field is required, along with excellent communication and de-escalation skills.
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.The main responsibility of the Escalation Manager is to bring order, structure, and focused attention to the retention of existing customers and the resolution of customer problems to gain complete customer satisfaction. The Escalation Manager has overall responsibility for driving, participating, and managing overall problem resolution and escalation process at the situation level. As a member of a Technical Support team, the Escalation Manager participates in defining and executing department strategy. This is a high-visibility high-impact role within the organization.
Serve as an internal and external point of contact on customer escalations and ensure customer issues are resolved as soon as possible
Lead and manage internal and customer meetings. Prepare agendas, adhere to timelines, facilitate discussions, and ensure clear communication of actionable outcomes.
Handle customer interactions with empathy and professionalism. Use advanced de-escalation techniques to manage expectations and resolve issues.
Work effectively with customers and colleagues across time zones and cultures. Foster strong relationships with global teams to ensure smooth collaboration and efficient issue resolution.
Represent Customer Support organization while interfacing with other departments (i.e. Sales, R&D, Product Management) to drive resolution of escalated issues
Demonstrate ownership of customer issues and work proactively with different customer groups to resolve issues in a timely manner.
Ensure that all customer escalations and complaints are managed to excellent professional standards.
Analyze trends behind customer retention, establish processes that lead to higher levels of customer satisfaction, and target levels of maintenance renewals.
Ability to work in Shifts
Understanding and experience of large enterprise IT environments, and related ITSM processes.
Minimum 5 years’ experience in Enterprise technical support, system administration, or related customer-facing roles.
Excellent communication skills. Ability to clearly explain complex technical concepts to both technical and non-technical stakeholders.
Proven track record of providing concise updates to customers and internal teams.
Ability to remain calm, composed, and articulate when dealing with difficult customer situations.
Ability to keep track of numerous detail-intensive, interdependent tasks and ensure their accurate completion.
Passion for solving customer issues in a fast-paced and highly technical environment.
Demonstrated knowledge of Information Security and Network Architecture concepts.
Bachelor’s Degree in Computer Science or related field.
Experience with CyberArk technology or Information Security field and IT Project Management is preferred
Experience with DevOps concepts, Salesforce, Tableau and SharePoint would be an advantage.
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.Palo Alto Networks, the global cybersecurity leader, is shaping the cloud-centric future with technology that is transforming the way people and organizations operate. Our mission is to be the cybersecurity partner of choice, protecting our digital way of life. We help address the world's greatest security challenges with continuous innovation that seizes the latest breakthroughs in artificial intelligence, analytics, automation, and orchestration. By delivering an integrated platform and empowering a growing ecosystem of partners, we are at the forefront of protecting tens of thousands of organizations across clouds, networks, and mobile devices. Our vision is a world where each day is safer and more secure than the one before. For more information, visit www.paloaltonetworks.com.
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