Company Description SGS Ireland Are you an experienced IT support professional ready to take the next step into a hands-on team leadership role? We are looking for an L2 IT Technician Team Lead to oversee our L2 Technica…
Skills: Team Leadership, Helpdesk Management, Windows Server, Active Directory, Networking
Job Description: The Role As a Director Engineering, Application Security for ECS Application Security, you’ll combine deep engineering expertise with a passion for developing high-performing teams. In our agile, cloud-f…
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SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. SOTI does not charge any fees at any stage of the r…
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Job Description: The Role As a Director Engineering, Application Security for ECS Application Security, you’ll combine deep engineering expertise with a passion for developing high-performing teams. In our agile, cloud-f…
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Mirpuri Group USA - PANDORA Jewelry Division
Store Manager - Galway (Full-Time)
Galway, Connacht, Ireland · On-site
Senior
Highly competitive salary, monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets achieved), generous employee discount, annual jewellery uniform allowance and other excellent benefi…
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-per…
Skills: Production supervision, People leadership, GMP, FDA regulatory requirements, Capacity modeling
Lidl Ireland Head Office
Deputy Store Manager - Galway City West
Galway, Connacht, Ireland · On-site
$51k–$60k/yr
Mid level
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Skills: Store Management, KPI Management, Team Leadership, Customer Service, Stock Management
PM Group
Project Manager - Galway
Galway, Connacht, Ireland · On-site
Senior+
Overview PM Group's Outsourced Technical Services (OTS) department are currently seeking to recruit a Senior Project Manager to be based on our clients Pharmaceutical facility in County Galway. As a Senior Project Manage…
Sustainability that means business Who we are: Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 c…
Skills: Site Reliability Engineering, DevOps, Cloud Architecture, Kubernetes, Azure
ABOUT US EDC was established in 2003 and thanks to our quality-driven approach to engineering and early-adopter ethos we have grown during a period when most companies in this sector have struggled. We have continued to …
ABOUT US EDC was established in 2003 and thanks to our quality-driven approach to engineering and early-adopter ethos we have grown during a period when most companies in this sector have struggled. We have continued to …
Skills: Mechanical engineering, Project management, Team management, Building services design, BIM
Our commitment to customer satisfaction and engagement is what makes our service delivery best in class. Due to continued growth, we are seeking skilled and customer-focused individuals to join our Senior Management team…
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: Production Supervision, Manufacturing Machinery, MS Office, Union Collaboration, Organizational Leadership
ABOUT US EDC was established in 2003 and thanks to our quality-driven approach to engineering and early-adopter ethos we have grown during a period when most companies in this sector have struggled. We have continued to …
Skills: Mechanical engineering, Building services design, HVAC, Water services, Heating
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Skills: Quality assurance, Supervision, Quality auditing, Medical manufacturing, Inspection methods
Team Leader If you want to make a real impact on the lives of others join Galway Simon Community where we work towards eliminating homelessness through advocacy, education and campaigning in line with our values of compa…
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Position Overview: We are excited to introduce a newly created Senior HR Business Partner role, partnering directly with the Senior Leadership Team (SLT) to drive organizational effectiveness, leadership capability, and …
Senior HR Manager – EMEA Talent, Performance and Rewards
Galway, Connacht, Ireland · On-site
Senior+$1.1B raised
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Skills: Talent attraction, Workforce planning, Compensation and benefits, Performance management, Talent development
Who We Are At AMCS, sustainability means business — and careers that create impact. From our roots in Ireland to our teams across Europe, North America and Australasia, we are bringing together ambitious people to help r…
Skills: Software architecture, Microsoft tech stack, Cloud-native architecture, C#, .Net
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Full-time
bachelor degree
Posted 22h ago
~40 hrs/week
Responsibilities
The L2 IT Technician Team Lead will oversee the day-to-day performance and coordination of the L2 Technical Helpdesk team across two locations. They will act as the primary liaison between IT, operational managers, and third-party providers to ensure technical issues are resolved efficiently.
Requirements
Candidates must have a third-level qualification in an IT-related discipline and at least three years of experience in an IT role. Strong leadership skills, networking knowledge, and proficiency in Windows operating systems are essential requirements.
Full job description
Company Description
SGS Ireland
Are you an experienced IT support professional ready to take the next step into a hands-on team leadership role? We are looking for an L2 IT Technician Team Lead to oversee our L2 Technical Helpdesk, supporting technical issues across SGS Ireland projects and ensuring that tickets, escalations and operational IT requirements are managed in a professional, timely and efficient manner.
This is a great opportunity for someone who enjoys solving technical problems, supporting users, improving processes and leading a team in a fast-paced, service-focused environment.
Job Description
About the Role
As L2 IT Technician Team Lead, you will be responsible for the day-to-day coordination, guidance and performance of the L2 Technical Helpdesk team across two locations. You will act as a key link between IT, operational managers and third-party providers, ensuring that technical issues are prioritised, progressed and resolved in line with service requirements.
You will also play an important role in developing the team, improving ways of working, supporting the deployment of technical and operational solutions, and ensuring that users across multiple contracts receive a high-quality IT support service.
Key Responsibilities
In this role, you will:
Oversee the performance and day-to-day activity of the L2 IT Helpdesk team.
Assign tasks, projects and priorities across the L2 technical team.
Act as the main point of contact between the L2 team, operational managers and third-party providers.
Ensure technical issues are resolved in a timely, professional and efficient manner.
Develop solutions, processes and ways of working to improve team productivity and service delivery.
Schedule team rotas and manage team leave through HR Locker.
Provide training, guidance and support to team members.
Conduct periodic reviews and hold regular team stand-up meetings.
Delegate tasks and projects to support team development and accountability.
Lead or support the deployment of new technical and operational solutions.
Technical Responsibilities
You will also support the wider L2 Helpdesk function by:
Addressing incidents and problems escalated from first-level support.
Troubleshooting Microsoft Windows client and server issues.
Supporting WAN/LAN connectivity issues, customer equipment and software issues.
Assisting with security incidents, reported issue replication and escalation to third-level support where required.
Monitoring service levels, network and infrastructure matters on a daily basis.
Liaising with network providers and hardware support engineers.
Maintaining contract assets on client sites, including hardware upgrades, replacement and installation.
Managing users across Active Directory, phone systems and Microsoft applications.
Providing IT support locally and remotely across multiple contracts.
Creating and updating technical solutions and supporting IT equipment procurement.
Qualifications
The ideal candidate will have:
A third-level qualification in an IT-related discipline.
At least three years’ experience in an IT-related role, although other relevant experience may be considered.
Strong leadership, team management and project coordination skills, with the ability to create a positive, inclusive and accountable team environment.
Strong networking knowledge, including switches, routers and cabling.
Excellent analytical and problem-solving skills.
Strong written and spoken English.
The ability to work both independently and as part of a team.
Excellent attention to detail, including when working to deadlines and service levels.
Strong knowledge of Windows operating systems, including Windows 11, Server 2016 - 2022.
The ability to prioritise issues across multiple systems and contracts based on service levels and user requirements.
Eligibility to work in Ireland.
A Microsoft or other relevant technical certification would be an advantage.
Additional Information
We are looking for a professional, approachable and proactive IT support specialist with strong technical capability and the confidence to lead, guide and develop a team. The ideal candidate will be people-focused, open-minded and inclusive in their approach, with a natural ability to build positive working relationships, support others and bring people with them.
You should be comfortable supporting users with varying levels of technical knowledge and able to communicate technical information clearly and effectively. You will be someone who enjoys problem-solving, takes ownership of issues, works well under service level expectations and is continuously looking for opportunities to improve systems, processes and team efficiency.
Working Arrangements
This role will be onsite. Weekend or out-of-hours work may be required on a rotational basis or in emergency situations. Occasional travel to other company offices may also be required for business or technical reasons.
Why Join Us?
This role offers the opportunity to combine hands-on technical support with team leadership, process improvement and cross-functional collaboration. You will play a key role in supporting reliable IT service delivery across SGS Ireland while helping to develop the capability and effectiveness of the L2 Helpdesk team.
Related keywords
IT SupportHelpdeskTeam LeadWindows 11Windows Server 2016Windows Server 2022Active DirectoryWANLANNetworkingRoutersSwitchesCablingHardware UpgradesIncident ManagementService Level Agreements
How many Management & Leadership jobs are open in Galway, Ireland right now?
There are currently 94 open management & leadership positions in Galway, Ireland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Galway, Ireland?
Companies currently hiring include Fidelity Investments, AECOM, Ministry Brands, Medtronic, JJ Rhatigan & Company, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Galway, Ireland?
Yes — 40 of the 94 open management & leadership positions offer remote or hybrid work (1 remote, 39 hybrid).
How do I apply for Management & Leadership jobs in Galway, Ireland?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.