Dublin, Leinster, Ireland · On-site
Job Description: RSOC Shift Lead Job Title: RSOC Shift Lead Department: Operations Reporting to: Site Manager / EMEA Key Account Manager Responsible for: Day-to-Day Supervision of on-site team & security operations. Loca…
Skills: Incident management, Team leadership, Security operations, Threat intelligence, Crisis management
Dublin, Leinster, Ireland · On-site
Job Description: Corporate Security Officer Job Title: Corporate Security Officer Department: Operations Reporting to: Site Manager Responsible for: Front of House Security, Access Control & Incident Escalation Location:…
Skills: Access control, Customer service, Visitor management, Incident reporting, Physical security
Dublin, Leinster, Ireland · On-site
Job Description: RSOC Operator Job Title: RSOC Operator Department: Operations Reporting to: Shift Lead / Site Manager Responsible for: Day-to-Day coordination of security operations. Location: Dublin 2 Schedule: Shift B…
Skills: Security operations, Incident triage, CCTV monitoring, Access control systems, Alarm monitoring
Cork, Cork, Ireland · On-site
Synergy Security is an industry leading company known for its commitment to excellence and resilience. We are looking for an experienced payroll administrator to join our growing finance team. The successful candidate wi…
Skills: Payroll processing, Data entry, Tax calculation, Deduction management, Payroll software
London, England, United Kingdom · On-site
Position details: Role: Receptionist - FOH Location: W1B - London Schedule: Monday - Friday 9am - 6pm 45 hours Role Type: Full time Rate: £15.50 per hour Working in a dynamic environment, the receptionist (Host/Hostess) …
Skills: Communication, Customer service, Hospitality, Reception management, Administrative support
Galway, Connacht, Ireland · On-site
Our commitment to customer satisfaction and engagement is what makes our service delivery best in class. Due to continued growth, we are seeking skilled and customer-focused individuals to join our Senior Management team…
Skills: Branch Operations, Client Management, Business Development, KPI Management, SLA Management
Dublin, Leinster, Ireland · On-site
Are you a security professional seeking to take the next step in your career? As an industry leading service provider, we are looking to recruit experienced security professionals to join our expanding team. The successf…
Skills: Incident management, CCTV monitoring, Access control, Customer service, Report writing
Dublin, Leinster, Ireland · On-site
Are you a security professional seeking to take the next step in your career? As an industry leading service provider, we are looking to recruit experienced security professionals to join our expanding team. The successf…
Skills: Protection of life & property, Incident Management & Response, Stock Loss Prevention, Store Patrolling, Access Control
Cork, Cork, Ireland · On-site
Position Details: Role: National Security Department Administrator Salary: €40,000 Location: Cork Schedule: Monday - Friday Role Type: Permanent / Full Time The Role Reporting to the National Security Manager (or Securit…
Skills: Document Control, Governance, Compliance, Software Licensing, KPI Reporting
Dublin, Leinster, Ireland · On-site
Are you a security professional seeking to take the next step in your career? As an industry leading service provider, we are looking to recruit experienced security professionals to join our expanding team. The successf…
Skills: Incident Management, Stock Loss Prevention, Store Patrolling, Access Control, Customer Service
Dublin, Leinster, Ireland · On-site
Are you a security professional seeking to take the next step in your career? As an industry leading service provider, we are looking to recruit experienced security professionals to join our expanding team. The successf…
Skills: Incident Management, Property Patrolling, CCTV Monitoring, Access Control, Customer Service
Cork, Cork, Ireland · On-site
Synergy Security is an industry leading company known for its commitment to excellence and resilience. We are currently seeking experienced and safety-conscious individuals to join our team as Mobile Patrol Officers. If …
Skills: Mobile patrol, Alarm response, Incident management, Operational deployment, Employee supervision
Cork, Cork, Ireland · On-site
$33k–$38k/yr
About the job Job Title : Credit Controller Reporting to: Financial Controller Location: Synergy Security Solutions Limited (Cork). Position Details: Role: Credit Controller Salary: €32,500 -€37,500 DOE Location: Cork Sc…
Skills: Debt Collection, Credit Management, Accounts Receivable, Microsoft Excel, SAGE 200
Dublin, Leinster, Ireland · On-site
Working in a dynamic environment, the receptionist (Host/Hostess) is the first point of contact for all visitors and internal employees. Our client’s business was built on a community of hosts, and you should think of yo…
Skills: Communication Skills, Visitor Management, Hospitality, Administrative Support, Customer Service
Limerick, Munster, Ireland · On-site
Are you a security professional seeking to take the next step in your career? As an industry leading service provider, we are looking to recruit experienced security professionals to join our expanding team. The successf…
Skills: Incident Management, Team Supervision, Customer Service, Performance Management, Team Training
Whitegate, Munster, Ireland · On-site
Are you a security professional seeking to take the next step in your career? As an industry leading service provider, we are looking to recruit experienced security professionals to join our expanding team. The successf…
Skills: Incident Management, Property Patrolling, CCTV Monitoring, Access Control, Customer Service
Waterford, Munster, Ireland · On-site
Are you a security professional seeking to take the next step in your career? As an industry leading service provider, we are looking to recruit experienced security professionals to join our expanding team. The successf…
Skills: Incident Management, Property Patrolling, CCTV Monitoring, Access Control, Customer Service
Cork, Cork, Ireland · On-site
$33k–$38k/yr
About the job Job Title : Credit Controller Reporting to: Financial Controller Location: Synergy Security Solutions Limited (Cork). Position Details: Role: Credit Controller Salary: €32,500 -€37,500 DOE Location: Cork …
Skills: Debt Collection, Credit Management, Accounts Receivable, Microsoft Excel, SAGE 200
Dublin, Leinster, Ireland · On-site
Are you a security professional seeking to take the next step in your career? As an industry leading service provider, we are looking to recruit experienced security professionals to join our expanding team. The successf…
Skills: Incident Management, Property Patrolling, CCTV Monitoring, Access Control, Customer Service
Dublin, Leinster, Ireland · On-site
Our commitment to customer satisfaction and engagement is what makes our service delivery best in class. Due to continued growth, we are seeking to recruit a part-time scheduling support officer. The successful candidate…
Skills: Schedule Management, Roster Updates, Employee Engagement, Operational Reporting, Management
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The RSOC Shift Lead provides tactical incident management and operational leadership, overseeing shift personnel and ensuring high-standard monitoring of client assets. They act as the initial Incident Commander during critical events and drive continuous team training and workflow refinement.
Candidates must hold a valid Private Security Authority (PSA) license and possess 3-5 years of experience in a security or emergency command center environment. Strong leadership, crisis management, and technical proficiency in security software and productivity suites are essential.
Job Description: RSOC Shift Lead
Job Title: RSOC Shift Lead
Department: Operations
Reporting to: Site Manager / EMEA Key Account Manager
Responsible for: Day-to-Day Supervision of on-site team & security operations.
Location: Dublin 2
Schedule: Weekdays primarily (Adhoc support or flexibility required due to the business needs)
Role Type: Permanent, Full Time
Remuneration: €27.00
Travel: Occasional requirement for international travel, workshops, or off-site training sessions.
Position Summary:
The RSOC Shift Lead provides shift oversight, tactical incident management, and operational leadership within the RSOC. The Lead oversees shift personnel, ensures high-standard monitoring of client assets and global personnel, drives quality control, and manages major incident escalations. Additionally, the Shift Lead acts as the initial Incident Commander during critical events, oversees intelligence output, mentors junior operators, leads operational projects, and manages continuous team training and workflow refinement.
Shift Supervision & Operations:
Supervise deployed RSOC operators on shift, ensuring full supervisory coverage, balanced task distribution, and compliance with operational standards.
Conduct 1-on-1 engagements, performance monitoring, and coaching with shift personnel.
Maintain operational quality control, ensuring accurate logging, thorough handovers, and strict adherence to Standard Operating Procedures (SOPs).
Identify opportunities for workflow improvement, process innovation, and technology utilization to enhance RSOC efficiency.
Refine workflows and SOPs based on industry best practices, client feedback, and post-incident reviews.
Support event security operations and handle shift coverage or special assignments outside standard operational hours as required.
Incident Command & Intelligence Oversight:
Serve as the tactical Incident Commander for high-severity events, critical global threats, or localized emergencies.
Direct threat-intelligence operations (NC4 Risk Center, Dataminr, or equivalent), ensuring rapid processing and dissemination of actionable risk alerts to stakeholders.
Oversee travel safety workflows, ensuring high-risk travel alerts are effectively distributed and acted upon.
Draft, review, and issue executive notification alerts, flash reports, and escalation updates to senior business leaders and cross-functional teams.
Act as the senior operational liaison between internal business departments, client executive teams, and external emergency services.
Training & Project Leadership:
Develop and deliver standardized training modules, onboarding plans, and refresher training for RSOC operators via the LMS platform.
Lead security-related projects from inception to completion—ensuring deliverables are completed on time, on brand, within budget, and within scope.
Prepare comprehensive operational reports, analytical summaries, and executive presentations.
Ensure timely, accurate reporting and post-incident debriefs following significant events.
Certification / Training:
Must hold a current, valid Private Security Authority (PSA) License.
Formal leadership or people-management training covering leadership styles, delegating responsibility, setting performance standards, conflict resolution, and performance monitoring.
Technical Skills:
Advanced capability with enterprise Access Control Systems, CCTV management platforms, and mass notification tools.
Expertise in global risk intelligence applications (e.g., NC4 Risk Center, Dataminr) and traveler-tracking platforms.
Proficiency in business and management productivity suites (e.g., Google Workspace: Drive, Docs, Sheets, Slides, Forms) and RSOC management software.
Communication Skills:
Exceptional written and verbal communication skills (Fluent / Advanced English).
Demonstrated ability to compose clear, executive-level situation reports under high pressure.
Core Management & Leadership Attributes:
3 - 5 years of progressive experience within a RSOC, SOC, ARC, military, or emergency command center environment, including direct team-lead or supervisory experience.
Demonstrated crisis management leadership with strong critical thinking and decision-making capabilities using incomplete information.
Strong data analysis skills with the ability to identify patterns, security trends, and system anomalies.
Proven ability to multitask, delegate responsibility effectively, manage competing priorities, and consistently hit deadlines.
Proactive, highly organized, and committed to operating with complete integrity and professionalism.
Further Information:
The company will ensure that you:
Are provided with the necessary authority, resources, tools, and technical equipment to execute shift command effectively.
Have pre-agreed measurable objectives, performance reviews, and structured career development paths.
Have access to internal account support, external consultancy resources, sponsored industry memberships, and externally certified training opportunities (QQI & above).
Deliberately Different
Established in 1993 Synergy Security Solutions, is now one of the largest security service providers in Ireland. How have we got there? By always listening to our customers and developing a flexible list of services that meets their needs. From traditional manned guarding to complex security systems, we're there to help keep your property, people and profit safe. We offer each client a customised solution, designed to meet their requirements, rather than offering a standardised security plan. At the beginning of any contract we perform site surveys and undertake a comprehensive evaluation of the security requirements. This enables us to implement a security solution that is both efficient and economical for the client. Retail, logistics, transport and manufacturing, utilities, property management, government and healthcare – the list goes on. Our specialist teams can provide the right security package that meets your needs, whatever your sector. Every job we do starts with listening to our customers. That means they get the service they want delivered by our experienced and flexible people. If it’s an around the clock service you’re looking for then look no further. Our response team provides a fast and efficient service. Peace of mind that your sites, your people and your profits are in safe hands morning, noon and night. What’s more, we think we’re the best when it comes to combining people with technology. Integrated security is the way forward for many of our customers. Whether it’s installing a new system or bringing together existing service levels with new technology, our customers know they’ll get an honest answer from us.
Offices: Calmount Park, Dublin 12, Dublin 12, IE · Synergy Security Solutions,, Old Youghal Road, Mayfield, Cork T23CHF6, IE
Deliberately Different
Established in 1993 Synergy Security Solutions, is now one of the largest security service providers in Ireland. How have we got there? By always listening to our customers and developing a flexible list of services that meets their needs. From traditional manned guarding to complex security systems, we're there to help keep your property, people and profit safe. We offer each client a customised solution, designed to meet their requirements, rather than offering a standardised security plan. At the beginning of any contract we perform site surveys and undertake a comprehensive evaluation of the security requirements. This enables us to implement a security solution that is both efficient and economical for the client. Retail, logistics, transport and manufacturing, utilities, property management, government and healthcare – the list goes on. Our specialist teams can provide the right security package that meets your needs, whatever your sector. Every job we do starts with listening to our customers. That means they get the service they want delivered by our experienced and flexible people. If it’s an around the clock service you’re looking for then look no further. Our response team provides a fast and efficient service. Peace of mind that your sites, your people and your profits are in safe hands morning, noon and night. What’s more, we think we’re the best when it comes to combining people with technology. Integrated security is the way forward for many of our customers. Whether it’s installing a new system or bringing together existing service levels with new technology, our customers know they’ll get an honest answer from us.
Offices: Calmount Park, Dublin 12, Dublin 12, IE · Synergy Security Solutions,, Old Youghal Road, Mayfield, Cork T23CHF6, IE
