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Skills: Leadership, Operations management, Staff supervision, Site inspections, Customer service
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$21/hr–$22/hr
Full-time
Posted 1d ago
~40 hrs/week
Responsibilities
The Operations Coordinator provides hands-on leadership and daily oversight of operations and safety personnel across downtown civic spaces. They are responsible for ensuring a clean, safe, and welcoming environment through staff supervision, site inspections, and effective incident response.
Requirements
Candidates must have one to three years of experience in operations, facilities, or a related field with strong leadership and problem-solving abilities. A valid driver's license and the flexibility to work evenings, weekends, and holidays are required.
Full job description
Organizational Overview
The Cincinnati Center City Development Corporation (3CDC) is a tax-exempt nonprofit focused on revitalizing Cincinnati’s urban core, particularly the Central Business District and Over-the-Rhine. Partnering with the City of Cincinnati and the corporate community, 3CDC works to create a vibrant downtown through development, programming, and district management, supported by a team of roughly 185 full-time and 150 part-time staff.
3CDC At-a-Glance:
3CDC has contributed to more than $2B in development across Downtown and OTR, including civic spaces, mixed-income housing, and mixed-use projects.
The organization manages nearly 700K square feet of commercial space, ~200 apartment units, and 5,900+ parking spaces, generating $51M+ annually.
3CDC also manages the Downtown Cincinnati and OTR South Special Improvement Districts, providing clean and safe services, outreach, beautification, and marketing.
Why Join Us?
At 3CDC, you’ll work in a collaborative and dynamic environment where no two days are the same. Your contributions will have a direct impact on the community, benefiting those who live, work, and visit downtown Cincinnati. This role offers valuable professional experience, opportunities for growth, and the chance to apply your skills in meaningful ways to help strengthen and enhance the city.
Job Summary:
The Operations Coordinator (2nd Shift) provides hands-on leadership and daily oversight of Operations and Safety personnel throughout Downtown Cincinnati, Over-the-Rhine, and designated civic spaces, ensuring a clean, safe, and welcoming environment through effective supervision, resource deployment, employee development, and enforcement of established standards.
The Operations Coordinator spends the majority of their time in the two Special Downtown Improvement Districts managed by 3CDC, directing patrol activities, managing staff, conducting site inspections, responding to incidents, and ensuring staff remain visible, engaged, and effective in their assigned areas. The position works closely with Operations Managers, police, businesses, residents, visitors, and city agencies to address quality-of-life concerns and support the overall mission of 3CDC.
This is a hands-on leadership position that requires flexibility, strong decision-making skills, and the ability to lead by example. The position may require evening, weekend, and holiday work and may assist with field operations or safety assignments as needed.
Tasks and Responsibilities
Leadership and Operations
Coordinate daily supervision, direction, and support to Operations personnel working throughout assigned districts and civic spaces.
Assist with employee deployment and resource allocation to support visibility, responsiveness, and operational needs.
Conduct daily deployment meetings, regular patrols, site inspections, and observations to monitor activity levels and operational standards. Ensure cleanliness and ambassador presence around large events.
Provide day-to-day guidance, support, and on-the-job training to employees while reinforcing professionalism, accountability, and customer service expectations.
Monitor radio communications and respond appropriately to incidents, service requests, quality-of-life concerns, and operational needs.
Answer Ambassador Hotline as assigned and ensure requests are sufficiently addressed. Document all hotline calls.
Ensure staff are visible present in visibility zones, conducting business checks, addressing concerns, documenting issues, and enforcing established rules and policies in a professional and respectful manner.
Complete incident forms, shift reports, hotline surveys, and operational documentation.
Maintain positive working relationships with businesses, residents, visitors, city agencies, and public safety partners.
Assist with staffing adjustments, special projects, special events, and operational priorities as needed.
Participate in meetings with management as needed.
Site Management
Conduct routine inspections of assigned districts and civic spaces to identify cleanliness, maintenance, safety, and operational concerns.
Communicate maintenance, repair, and operational needs to appropriate departments or service providers and follow up on outstanding issues.
Help maintain clean, safe, and welcoming public spaces consistent with 3CDC standards.
Equipment Management
Operate vehicles as needed in alignment with provided training and expectations.
Monitor the condition, inventory, and proper use of equipment, vehicles, and supplies.
Coordinate equipment needs, report maintenance concerns, and assist in inventory management.
This job description is not intended to be all inclusive. The employee will also perform other reasonably related business duties as assigned by their immediate supervisor and other management as required.
Qualifications, Skills and Specialized Knowledge:
One to three years of experience leading, supervising, or coordinating employees in operations, facilities, hospitality, public spaces, transportation, security, municipal services, or a related field.
Demonstrated ability to lead by example, coach employees, hold team members accountable, and manage daily operations in a dynamic environment.
Strong communication, customer service, and interpersonal skills with the ability to work effectively with employees, businesses, residents, visitors, vendors, and public safety partners.
Strong problem-solving skills with the ability to assess situations, make sound decisions, and respond appropriately to operational challenges and incidents.
Ability to manage multiple priorities, maintain accurate records, complete reports, and follow through on assignments.
General knowledge of public space operations, facility maintenance, cleaning operations, and equipment management preferred.
Proficient Familiarity with Microsoft Office and other technology platforms used for communication, scheduling, and reporting.
Must be dependable, adaptable, and able to work independently while exercising sound judgment.
Must be willing to work a flexible schedule, including evenings, weekends, holidays, and special events as needed.
Must possess a valid state-issued driver's license with an acceptable driving record.
Ability to maintain professionalism, discretion, and confidentiality.
Physical and Mental Demands:
Position is approximately 90% outdoors and 10% office.
Ability to walk, stand, patrol, and remain active for extended periods throughout an assigned shift.
Ability to work indoors and outdoors in varying weather conditions throughout the year.
Ability to navigate sidewalks, parks, plazas, stairs, and other public environments safely.
Ability to occasionally lift, carry, push, or pull up to 50 pounds.
Ability to operate vehicles, radios, mobile devices, computers, and other equipment associated with daily operations.
Ability to communicate effectively in person, by radio, and by telephone.
Ability to observe conditions, respond to incidents, solve problems, make decisions, and remain calm in high-pressure situations.
Ability to work independently and as part of a team in a fast-paced environment.
Disclaimer:
This job description does not constitute a written or implied contract of employment. It is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. Furthermore, the employer reserves the right to revise or change the job duties and responsibilities as the need arises.
3CDC is a private, nonprofit, full-service real estate development and finance corporation focused on revitalizing Cincinnati’s urban core in partnership with the City of Cincinnati and the Cincinnati corporate community, specifically focused on the Central Business District, Fountain District, and in the Over-the-Rhine neighborhood.
To date, 3CDC has played a direct role in over $2 billion in development projects in downtown Cincinnati and the adjacent neighborhood of Over-the-Rhine. This investment has yielded 210 buildings restored, 49 new buildings constructed, 20 acres of restored civic space, three civic buildings restored, as well as the creation of 2,303 residential units, 156 hotel rooms, three comprehensive residential and service facilities for the homeless with 345 beds, 2,178,711 square feet of commercial space, and 5,918 parking spaces.
Offices: 1203 Walnut Street, 4th Floor, Cincinnati, OH 45202, US
How many Management & Leadership jobs are open in Cincinnati, OH right now?
There are currently 2,388 open management & leadership positions in Cincinnati, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Cincinnati, OH?
Companies currently hiring include Fifth Third Bank, Medpace, Procter & Gamble, UC Health, TriHealth, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Cincinnati, OH?
Yes — 624 of the 2388 open management & leadership positions offer remote or hybrid work (152 remote, 472 hybrid).
How do I apply for Management & Leadership jobs in Cincinnati, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.