Bucharest, Romania · Remote OK
Job Description & Summary The Opportunity PwC IT Services Limited provides shared technology services to the PwC network of member firms in a secure, legally compliant, efficient, and transparent manner. The Service Mana…
Skills: IT Service Management, Cloud Infrastructure, Operational Readiness, Service Level Objectives, ITIL
Bucharest, Romania · Hybrid
Sr. Specialist - Controllership - Technical Accounting Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses…
Skills: Financial Analysis Reporting, Fixed Assets, General Ledger Reconciliations, Insurance Accounting, Tax Accounting
Bucharest, Romania · On-site
Overview Asset Analyst At Scatec, you get to work on something that matters. We develop, build, own, and operate renewable energy solutions that accelerate access to reliable and affordable clean energy. As part of a glo…
Skills: Financial Analysis, Cash Flow Management, Budgeting, Corporate Governance, Contract Management
Bucharest, Romania · Hybrid
We are a renewables company delivering 100% green power through multiple technologies across several geographies. To deliver green energy, we value forest residues, and we harness the power of wind and the heat of the su…
Skills: Business Development, Prospecting, Sales Cycle Management, Negotiation, Contracting
Bucharest, Romania · Hybrid
Company Description Job Description WHAT YOU WILL BE WORKING ON The AI Architect is responsible for the technical vision and strategy of the initiative. This is not a role for someone who wants to build everything from s…
Skills: AI/ML Systems, LLMs, RAG, Python, DevOps
Bucharest, Romania · Hybrid
Company Description Job Description WHAT YOU WILL BE WORKING ON The AI Architect is responsible for the technical vision and strategy of the initiative. This is not a role for someone who wants to build everything from s…
Skills: AI Architecture, LLMs, RAG, Python, DevOps
Bucharest, Romania · On-site
Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 34,000 people, in over 30 countries, dedicated to improving qual…
Skills: Procurement Systems, Oracle Cloud, PowerApps, PowerBI, Supplier Risk Management
Bucharest, Romania · Hybrid
Global Order Management - EMEA Support & Escalations This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is…
Skills: Customer Relations, Verbal Communication, Customer Service, Operating Systems Software, Writing
Bucharest, Romania · Hybrid
Lead - Lean Digital Transformation Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at …
Skills: Lean Six Sigma, Process Consulting, Project Management, Digital Transformation, Process Excellence
Bucharest, Romania · Hybrid
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Join Us as a Senior Clinical Trial Coordinator – Make an Impact at the Forefront of Innovation We have successfully supported the top 50 ph…
Skills: Clinical Trial Coordination, eTMF Management, ICH GCP, Regulatory Documentation, Project Coordination
Bucharest, Romania · On-site
Job Description & Summary The opportunity As a Financial Services Sustainability Consultant, you will guide clients through ESG regulatory frameworks—including CSRD, EU SFDR, and the Taxonomy Regulation—while supporting …
Skills: ESG Reporting, CSRD, EU Taxonomy, SFDR, Climate Risk
Bucharest, Romania · Hybrid
Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Solution Architect to join our ever-evolving Payouts team and help shape the future of global commerce. What y…
Skills: Solution Architecture, Microservices, Domain-Driven Design, API Design, Event-Driven Architecture
Bucharest, Romania · Remote OK
The Junior Key Account Manager supports the commercial management and profitable growth of key selective beauty retailers across Europe. This role is strongly sales and performance driven, with direct exposure to sell in…
Skills: Key Account Management, Sales Forecasting, Inventory Management, P&L Management, Commercial Analysis
Bucharest, Romania · Hybrid
Your career is about what you want to be and who you want to be. It's about bringing your skills, curiosity and best true self to work. In Accenture Operations we rethink the way people work and businesses perform by har…
Skills: Italian Language, English Language, Stakeholder Management, Talent Management, Compensation And Benefits
Bucharest, Romania · Hybrid
$188k–$349k/yr
Salary Range: L188,160.00 - L349,440.00 Job Description Summary #LI-Hybrid Location: Bucharest, Romania The Integrated Insights Business Partner is a country-level role within the Integrated Insights pillar of Execution …
Skills: Analytical Thinking, Brand Awareness, Business Analytics, Cross-Functional Collaboration, Digital Marketing
Bucharest, Romania · On-site
Obiectivul postului: Obiectivul rolului este de a asigura monitorizarea și controlul performanței financiare și operaționale a companiei, contribuind la fundamentarea deciziilor de business prin furnizarea de analize fin…
Skills: Financial Analysis, Budgeting, Forecasting, Management Reporting, SAP
Bucharest, Romania · Hybrid
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Areas of responsibility At Holding level: Participates in…
Skills: Internal Control, Risk Management, Regulatory Compliance, Financial Sector Knowledge, Leasing Business
Bucharest, Romania · Hybrid
Discover ING Hubs Romania ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000…
Skills: Product Leadership, Financial Markets Expertise, Stakeholder Management, Project Management, Data Delivery
Bucharest, Romania · Hybrid
Job Description: DB Global Technology is Deutsche Bank’s technology centre in Central and Eastern Europe. Since its set-up in 2013, Bucharest Technology Centre (BEX) has constantly proven its capacity to deliver global t…
Skills: Product Ownership, Stakeholder Management, Compliance Reporting, Private Banking, Wealth Management
Bucharest, Romania · Hybrid
Position Summary Who are we? Right across the Pipera metro station, the Samsung Shared Services Centre Europe, established in 2016 in Bucharest (Romania) covers Financial, Customer Service and HR processes for Samsung su…
Skills: Accounts Payable, Accounts Receivable, Procure-to-Pay (P2P), Order-to-Cash (O2C), SAP
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The Service Manager drives the end-to-end operationalization of new cloud products and enhancements to ensure they meet readiness requirements. This role bridges the gap between product engineering and operations to translate business requirements into scalable operational models.
Candidates need a bachelor's degree and at least 7 years of IT experience, including 3 years in IT Service Management. Preferred qualifications include ITIL, SAFe, PMP, or Azure Fundamentals certifications.
The Opportunity
PwC IT Services Limited provides shared technology services to the PwC network of member firms in a secure, legally compliant, efficient, and transparent manner.
The Service Manager will be a member of the Global Hosting Services (GHS) Service Management & Compliance team and comes to the organization having experience in IT Service Management with a background in IT infrastructure and cloud services.
The Global Hosting Service provides and operates highly available 24/7 IaaS and PaaS across multiple Public Cloud Service Providers (CSPs) and global on-premises hosting centers.
The GHS Service Manager plays a critical role within the Global Hosting Services (GHS) Service Management team, ensuring that new cloud services and major enhancements are thoroughly prepared for operational readiness. This role bridges Product, Engineering, Operations, and global stakeholders to translate business requirements into operational models, validate technical and process readiness, and facilitate seamless service adoption into the GHS support framework.
The role combines service delivery, operational readiness, data‑driven decision support, and customer consultation to ensure that new services are delivered efficiently, securely, and in alignment with PwC standards.
To excel in this role, a Service Manager needs to demonstrate excellent communication abilities, and a proactive approach to problem-solving. They must also be capable of demonstrating influence outside the reach of their direct team, ensuring cohesive and efficient operations across various departments.
What you will be doing
Drive end‑to‑end operationalization of new cloud products and major enhancements, ensuring they meet GHS Product Acceptance Checklist (PAC) requirements (documentation, KT, access, monitoring, support models, SLAs/SLOs)
Translate stakeholder, product, and engineering requirements into actionable operational specifications, ensuring clarity across all teams
Maintain Service Level Objective (SLO) documents to clearly define customer responsibilities while ensuring the support scope remains consistent within GHS
Conduct risk, impact, and supportability assessments for new services
Document requirements and route requests to relevant GHS teams; track progress through operational readiness milestones
Participate in daily/weekly project Scrums and regularly report the progress
GHS adherence to PwC Technology ITSM processes
Knowledge of cloud fundamentals, architectural principles, and concepts.
General knowledge and experience in Information Technology, experience in IT infrastructure and cloud fundamentals
Excellent communication, interpersonal, and presentation skills
What we need from you
Bachelor's degree (Information Technology, Computer Systems, Management Information Systems)
7 years in IT and 3 years in IT Service Management
Certification(s) Preferred:
ITIL certification
SAFe or Project Management Professional (PMP)
Azure Fundamentals
Preferred Knowledge/Skills
SAFe or Agile framework
Cloud infrastructure fundamentals (Azure, AWS, GCP)
Experience in multiple ITIL processes
Establishing KPIs and driving continual service improvements
Analytical ability, exercising professional skepticism, strong judgment and leadership skills, and the ability to work effectively with Leadership and team members.
Ability to identify and communicate complex technical issues to both technical and non-technical stakeholders.
Ability to take abstract ideas from inception to completion
Agile, open-minded, ready to bring and implement innovative ideas
Ability to work in a remote, geographically dispersed environment
Efficient in self-management and independent task management
Having experience with ServiceNow is highly beneficial
#LI-BS1
At PwC, we help clients drive their companies to the leading edge. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help build, accelerate and sustain momentum. Find out more at www.pwc.com. PwC: Audit and assurance, consulting and tax services PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Content on this page has been prepared for general information only and is not intended to be relied upon as accounting, tax or professional advice. Please reach out to your advisors for specific advice.
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