Boca Raton, Florida, United States · On-site
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Boca Raton, Florida, United States · Remote OK
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Boca Raton, Florida, United States · On-site
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Boca Raton, Florida, United States · On-site
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Boca Raton, Florida, United States · Hybrid
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Boca Raton, Florida, United States · Hybrid
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Boca Raton, Florida, United States · On-site
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Boca Raton, Florida, United States · On-site
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Boca Raton, Florida, United States · On-site
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Boca Raton, Florida, United States · On-site
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Boca Raton, Florida, United States · On-site
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Boca Raton, Florida, United States · On-site
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Boca Raton, Florida, United States · On-site
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Boca Raton, Florida, United States · Remote OK
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Boca Raton, Florida, United States · On-site
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Boca Raton, Florida, United States · On-site
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Boca Raton, Florida, United States · Remote OK
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Boca Raton, Florida, United States · On-site
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Boca Raton, Florida, United States · On-site
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Boca Raton, Florida, United States · On-site
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Manage daily station operations with a focus on operational excellence, financial performance, and guest satisfaction. Lead and mentor a cross-functional team while overseeing food and beverage, retail, and safety protocols.
Requires 2-3 years of leadership experience in a fast-paced hospitality or service environment. A bachelor's degree is preferred, along with proficiency in Microsoft Office and the ability to work a 24/7 operational schedule.
Your Purpose:
As the Station Manager for Brightline’s station, you will manage the daily operations station. With a focus on operational excellence, financial performance, guest and team satisfaction, you will nurture a culture of hospitality and collaboration while managing the station’s complex and dynamic environment. This position reports to the General Manager of the Stations.
If you’re a people-person looking for a role where you’ll be empowered to own your zone, inspired to learn, and have the confidence to bounce back from setbacks, this is the perfect opportunity!
Your Role [Essential Functions]:
Inspire and Lead: Foster a guest-first culture by aligning teammates with Brightline’s vision, mission, and values. Lead by example to create an engaged and high-performing team. Motivate teammates, maintain a positive work environment, and celebrate successes.
Operational Excellence: Oversee daily station operations, including food and beverage, retail, baggage handling, parking, cleanliness, and maintenance. Ensure the station remains in top condition with preventative maintenance and timely repairs. Perform quality checks and coach teammates as needed.
Team Leadership: Mentor, develop, and inspire teammates. Lead daily briefings and reinforce Brightline’s culture. Assist with the selection, training, and appraisal of teammates. Ensure compliance with company policies and regulatory standards.
Guest Satisfaction: Champion a culture of service excellence by monitoring guest feedback and implementing initiatives to exceed expectations. Interact with guests to obtain feedback and respond to complaints.
Guest Recovery: Address and resolve guest complaints promptly and effectively. Liaise with the Operations Control Center for the relocation of displaced guests.
Financial Stewardship: Manage budgets, control costs, and analyze performance metrics. Develop strategies to achieve revenue goals and operational efficiency. Manage procurement and payment processes for supplies and services.
Safety and Security: Maintain high standards of safety and security for guests and teammates. Ensure compliance with health, safety, and regulatory standards. Work closely with the Safety & Security team and other departments to promote efficiency and guest satisfaction.
Food and Beverage Operations: Supervise the station's food and beverage program, ensuring seamless service and quality control. Manage the bar and premium lounge and collaborate with food and beverage leaders on menu implementation and sales goals.
Nurture Relationships with Stakeholders: Liaise with marketing, groups department, and F&B services for in-station events.
Standard Operating Procedures (SOPs): Ensure adherence to all SOPs, policies, and procedures. Regularly review and refine them for operational efficiency and compliance.
Collaboration: Partner with Rail Operations, contractors, vendors, Sales and Marketing Team, and IT to optimize station performance and ensure a seamless guest and teammate experience.
Innovation: Seek creative solutions to enhance operational efficiency, guest satisfaction, and team engagement.
Additional Responsibilities: Assure deliveries are stored and recorded appropriately. Stay on top of inventory levels for supplies. Oversee preventative maintenance and ensure leadership presence during train arrivals and departures. Provide payroll and scheduling support as assigned. Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and department communications and notifications are promptly reviewed.
Managerial Responsibility:
Direct supervisory responsibility including the to hire, transfer, suspend, layoff, recall, promote, discharge, assign, reward or discipline or effectively recommend such actions.
Experience & Qualifications
Required Education and Experience:
Minimum of 2-3 years of leadership experience in a fast-paced, multi-functional hospitality or service environment.
Proven expertise in guest management, food and beverage operations, and process optimization.
Demonstrated financial acumen and experience managing operational metrics.
Familiarity with developing policies, resolving conflicts, and improving operational performance.
A bachelor’s degree is preferred but not required.
Knowledge Skills & Abilities:
Strong leadership and delegation skills with the ability to motivate cross-functional teams.
Excellent communication and interpersonal skills for engaging with guests, teammates, and stakeholders.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Adaptability to 24/7 operational demands, including weekends and holidays.
Knowledge of health regulations and safety standards is a plus.
Work Environment:
Works in a clean, air-conditioned office space, free of noise, dust, and humidity.
Physical Demands:
Regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear. This position is very active and the employee frequently is required to stand; walk; and stoop, kneel, crouch or crawl all day. Occasional lifting of light items required. No specific vision requirements.
Travel:
None
Combine your experience, innovation, and entrepreneurial spirit by joining our growing team in Florida. Brightline is pleased to offer a competitive compensation and benefits package, and the opportunity to make a difference while making history as the only privately funded rapid rail service in the country.
Ride brighter with high-speed rail. The Sunshine State has something for everyone #RideBrighter.
Connecting Florida with stations in Miami, Aventura, Fort Lauderdale, Boca Raton, West Palm Beach, and Orlando. Brightline West is on the way, connecting Los Angeles and Las Vegas. Guests enjoy an elevated experience with in-station lounges, free WiFi, and much more. As the only privately owned, operated, and maintained passenger rail system in the United States, Brightline is here to connect everyone to new experiences. We blend premium train travel and hospitality to make the journey just as fun as the destination. A team of smart, experienced, and entrepreneurial individuals has been assembled to move Brightline forward, challenging the monopoly of the car and introducing a smarter way to get there. #RideBrighter #GoBrightline
Offices: 161 NW 6th St, Suite 900, Miami, Florida 33136, US · 600 NW 1st Ave, Miami, Florida 33136, US · 101 NW 2nd Ave, Fort Lauderdale, Florida 33311, US · 501 Evernia St, West Palm Beach, Florida 33401, US · 6700 Via Austi Pkwy, Suite B, Las Vegas, NV 89119, US
There are currently 470 open management & leadership positions in Boca Raton, FL listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include The Boca Raton, Domino's, ADT Security Services, FAU College of Engineering & Computer Science, CELSIUS, among others. Browse the listings above to see every active employer.
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