Bend, Oregon, United States · On-site
Location: Bend, Oregon Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture tha…
Skills: Nordic skiing, Staff management, Customer service, Retail operations, Rental equipment maintenance
Bend, Oregon, United States · Remote Solely
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Bend, Oregon, United States · Remote Solely
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Bend, Oregon, United States · Remote Solely
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Bend, Oregon, United States · Remote Solely
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Bend, Oregon, United States · On-site
Job DetailsJob Location: Emblem Bend - Bend, OR 97702Position Type: Full TimeRevised: 3.2026 Summary: The Property Manager oversees daily operations of Arqline’s property asset, driving occupancy, resident satisfac…
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Bend, Oregon, United States · On-site
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Bend, Oregon, United States · Remote Solely
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Bend, Oregon, United States · Remote Solely
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Bend, Oregon, United States · On-site
$60k–$80k/yr
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Bend, Oregon, United States · On-site
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Bend, Oregon, United States · On-site
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Bend, Oregon, United States · On-site
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Bend, Oregon, United States · On-site
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Bend, Oregon, United States · On-site
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Bend, Oregon, United States · On-site
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Bend, Oregon, United States · On-site
$70k–$75k/yr
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
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Bend, Oregon, United States · On-site
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Bend, Oregon, United States · On-site
$48k–$77k/yr
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Bend, Oregon, United States · On-site
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Skills: Customer service, Store management, Cash handling, Supervision, Inventory management
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The Nordic Supervisor is responsible for the daily leadership and oversight of Nordic departmental personnel to ensure an outstanding guest experience. This includes managing ticketing, rentals, retail, ski school operations, and staff training.
Candidates must have at least 3 years of experience in guest service-related positions, with supervisory experience preferred. Proficiency in Nordic skiing and the ability to perform physical tasks in inclement weather are required.
Location: Bend, Oregon
Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.
This role comes with amazing perks & benefits because we want our employees to Work Where You Play!
Position Summary
The purpose of the Nordic Supervisor position is to ensure an outstanding guest experience for all Nordic guests through daily leadership and oversight of Nordic departmental personnel in accordance with company and departmental policies.
The position requires a strong interest and proficiency in Nordic skiing; a basic understanding of Nordic grooming; and a complete knowledge of all Nordic Center services and daily operations. This is a full-time and seasonal position; however, hours may be reduced at various times during the season.
Essential Functions/Major Responsibilities
Daily Operations
Perform opening and closing duties of daily business and facilities.
Participate in a morning Ops meeting with Nordic grooming, patrol, and manager to determine tasks, concerns, and operating status for the day.
Prepare the Daily Conditions Report.
Maintain safety and cleanliness of the Lodge facility, contacting Lodge Services and Building Maintenance when required.
Handle and coordinate Nordic Center incidents, contacting emergency personnel when required.
Provide gracious and effective handling of all guest and employee concerns and problems.
Communicate regularly with the Nordic Manager regarding safety issues, operational needs, staffing, and personnel issues.
Nordic Ticketing and Guest Services
Ensure efficient and accurate performance and sales at the Nordic ticketing desk.
Train and oversee the Lodge Staff team, supporting them as needed.
Answer a wide range of guest and employee questions in-person, via phone, and via email, always employing superb customer service.
Retail Shop
Ensure accurate sales, security, and merchandising of retail inventory.
Assist shoppers with retail purchases, questions, and concerns.
Maintain a high level of product knowledge and support the Lodge Staff in making retail sales and keeping up the shop.
Nordic Ski School
Facilitate program sales online, via phone, and in person. Answer detailed questions regarding scheduling, scope, instructor qualifications, and more. This requires use of several complex computer programs (RTP and Flaik), patience, and exceptional customer service.
Perform daily lesson and instructor assignments with a high degree of attention to detail.
Check in students, collect payments, ensure lessons start on time, and troubleshoot challenges that may arise before, during, and after lessons.
Nordic Rentals
Oversee daily rental operations and staff, ensuring that rental equipment is correctly sold, distributed, and fitted for customers and that it is returned in good condition at the end of the day.
Ensure that the Nordic rental fleet is regularly waxed and maintained in good repair.
Ensure that customer waxes and repairs are completed in a high-quality and timely manner.
Nordic Cafe
Assist the Nordic Cafe Staff as needed, including preparing food, washing dishes, and stocking as directed by the Cafe Lead.
Coordinate with the Cafe Staff and Nordic Manager to cover the Cafe Staff during lunch and rest breaks as needed.
Ensure health and safety standards are met at all times and troubleshoot issues promptly as they arise.
Staff Management
Train and oversee the Lodge Staff team who work in Nordic ticketing, rentals, and retail roles. Troubleshoot challenges as they arise. Manage the rest and meal break schedule for the Lodge Staff team. Through training, culture, and daily management, support this team to succeed in their roles.
Make daily lesson assignments for the Nordic Instructors and communicate the daily lesson schedule to the Instructor Team. Use Flaik and RTP for this work.
Provide support as needed to Nordic Staff in other roles including Cafe Staff, Outdoor Attendants, Event Staff, Trail Stewards, and Nordic Patrollers. This may include training, break coverage, covering positions when short-staffed, troubleshooting of all types, and maintaining open lines of communication with all staff.
Conduct Mid-Season Reviews and regular check-ins with all Nordic Staff.
Secondary Function
Assist in marketing and promotions of programs and events.
Assist in maintenance of social media accounts.
Assist with planning and execution of Nordic Center Events.
Nordic Supervisors are encouraged to take on additional responsibilities as their particular skill sets, interests, and bandwidth allows.
Job Scope
Assist in management of nationally recognized Nordic ski operation, 56 km groomed trail network maintained daily from November through May. This role includes training, motivating, and creating a safe workplace for 45 paid employees and 12 volunteers. Work closely with many other resort departments and participate in the coordination of programs and partnerships with area businesses, community groups, and Central Oregon area schools and teams.
Supervisory Responsibilities
Number of Employees Supervised: Up to 40
Primary Positions Supervised: Nordic Lodge Staff
Additional Positions Supervised: Nordic Trail Steward, Nordic Outdoor Attendant, Nordic Instructors, Nordic Events Staff, Nordic Pro Patrol, & Nordic Cafe Staff.
Scheduling and Assigning Work: Instructor lesson assignments. Daily operations tasks and breaks for Lodge Staff.
Training: Conduct staff training, primarily for Lodge Staff, on a regular basis.
Disciplinary Actions: Initial counseling as required, proactive communication of disciplinary issues with Nordic Manager.
Performance Review: Mid-Season Employee Reviews.
Interpersonal Contacts
Nordic Staff in all roles, Nordic NSP, Grooming, IT, Public Safety, Guest Services, Lodge Services, F&B, Finance, Mountain Patrol, MBSEF, Facilities Maintenance, Receiving, Marketing, & Group Sales.
Specific Job Skills
License/Certifications: OLCC and Oregon Food Handler’s cards required. PSIA Level 1+ preferred.
Technical: Nordic skiing proficiency in classic and skating techniques. Able to ski all trails in the trail network. Competent and efficient computer skills, cash handling, use of waxing irons, scrapers, drills, hand tools, shovels, axe, splitting maul, ice chipper.
Physical Capabilities: Able to stand for long periods of time. Frequent trips up and down stairs. Reach, lift, and perform outdoor chores in inclement weather. Able to Nordic ski at an advanced level.
Education/Related Experience
Minimum Education Required: None. Ability to read, write, follow, and give directions.
Minimum Time in Related Position: 3 years in guest service-related positions. Managerial or supervisory experience preferred. Nordic Center work experience preferred.
Physical Demands
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Such accommodation requires an interactive discussion with the Human Resources Department before such accommodation can be made.
In addition to the specific conditions below, every position at Mt. Bachelor requires the ability to shovel snow and walk on steep and uneven surfaces.
Current Hiring Rate: $22.35/hr
Minimum Age Requirement: 21+
Schedule: Full-Time
Please be aware incomplete applications will not be accepted or reviewed. Mt. Bachelor is an Equal Opportunity Employer. Mt. Bachelor is committed to creating a quality work environment which makes full use of the talents and contributions of all employees without regard to race, color, religion, national origin or citizenship status, sex, gender identity or expression, pregnancy, sexual orientation, age, disability or military status.
Inspire every human being with cool experiences in awesome places.
POWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places. POWDR’s awesome places include Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in Oregon; Snowbird in Utah; and SilverStar Mountain Resort in British Columbia, Canada. The company also fuels adventure through a collection of experiences from the mountains to the valleys including Sun Country Tours river rafting outfitter based in Oregon, Powderbird heli-adventure operator based out of Snowbird in Utah, and Stovepipe lodging and concessions based in Death Valley National Park. POWDR's Woodward brand empowers and inspires the next generation of action sports enthusiasts through summer camps, mountain experiences, and mountain centers, incorporating dynamic programming and innovative environments at Woodward Park City in Utah, Woodward PA in Pennsylvania, Woodward Copper in Colorado, Woodward Tahoe and Woodward West in California. POWDR is headquartered in Park City, UT. For more information, please visit: www.POWDR.com.
Offices: 1794 Olympic Parkway, Suite 210, Park City, UT 84098, US
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