Arlington, Virginia, United States · On-site
$71k–$149k/yr
Job Title: End User Resource Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: None Type of Travel: None …
Skills: IT support, Deskside support, Team leadership, Mentoring, ITSM tools
Arlington, Virginia, United States · Hybrid
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Arlington, Virginia, United States · On-site
$149k–$201k/yr
Amazon Leo is Amazon’s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexib…
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Arlington, Virginia, United States · On-site
$87k–$198k/yr
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Arlington, Virginia, United States · On-site
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Arlington, Virginia, United States · On-site
$25/hr–$28/hr
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Arlington, Virginia, United States · Hybrid
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Arlington, Virginia, United States · Hybrid
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Arlington, Virginia, United States · On-site
$38/hr–$40/hr
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
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Arlington, Virginia, United States · On-site
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The Sr. Talent Management Specialist is a senior individual contributor who owns and drives the talent agenda for Amazon Health Services (AHS). This role operates as a strategic co-pilot to business and PXT leaders - emb…
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Arlington, Virginia, United States · On-site
$154k–$208k/yr
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Arlington, Virginia, United States · Hybrid
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Communications and Change Management Specialist The Opportunity: Key to an organization’s growth is strong stakeholder communication that represents and supports its mission, values, and objectives. As a communications p…
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Arlington, Virginia, United States · On-site
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Arlington, Virginia, United States · On-site
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Arlington, Virginia, United States · Hybrid
$90k–$104k/yr
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Arlington, Virginia, United States · Hybrid
$257k–$322k/yr
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Skills: Software Engineering, Systems Architecture, Geospatial Applications, Cloud Infrastructure, Data Processing
Arlington, Virginia, United States · On-site
$180k–$225k/yr
Overview Technical Project Manager Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded …
Skills: Project management, Agile, Scrum, Kanban, Jira
Arlington, Virginia, United States · On-site
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Skills: Project Management, Agile, Scrum, Kanban, Jira
Arlington, Virginia, United States · On-site
$115k–$130k/yr
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Skills: Quality Assurance, MEP Systems, Construction Management, USACE Three Phase Inspection, Field Inspections
Arlington, Virginia, United States · On-site
$155k–$200k/yr
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Skills: Program Management, Defense Innovation, Stakeholder Management, Lean Startup, Mission Model Canvas
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The End User Resource Specialist manages a team of 14 IT deskside technicians to deliver support services across a multi-facility region. They act as a primary interface for the customer, handling escalations, project coordination, and ensuring standardized ticket resolution processes.
Candidates must have at least 5 years of experience supporting federal clients and 3 years as a Senior Deskside Support Technician. The role requires leadership experience and the ability to obtain a DHS EOD Suitability Clearance.
The Opportunity:
CACI is seeking an End User Support Resource Specialist to join our team in Arlington, VA. The End User Support Resource Specialist will support the delivery of end user services within a multi-facility region/complex, managing dedicated on-site IT deskside personnel. This candidate will help to mentor a team of 14 IT deskside technicians who provide IT support to end users and end user hardware (laptops, desktop, VDI, mobile devices, printers, etc.).
This position will occasionally serve as a direct interface to the DHS customer, providing status on special projects (e.g. hardware refreshes), escalations and overall team performance. They are responsible for assisting techs with complicated tickets resolutions in a timely fashion and populated with the correct work details.
Responsibilities:
• Support and engage with the CISA customer as needed to provide status on specific ticket escalations, updates on Special Projects and meet any ad hoc user requests
• Assist with monthly ticket audits on regional team, ensuring tickets are routed correctly and populated following a standardized work detail format
• Support in the creation of SOPs and training guides, ensuring deskside Knowledge Repository is maintained with accurate information
• Assist with new employee orientation
• Ensure Tickets are assigned and evenly distributed across the team
• Create and document fixes for newly identified problems as requested by the EUS Lead
• Serve as the Internal escalation point for team members in order to validate escalating to Tier 3
• Help mentor and train Tier 1 and 2 techs
• Assist in conducting technician annual skills assessments
• Offer coverage as surge support for 4 local customer sites during unplanned absences
• Take the lead in the coordination of assigned projects i.e. software installs, hardware refresh etc.
• Assist with maintaining the accuracy of tracking Assets in designated tech sites
• Provide the highest level of customer satisfaction, working collaboratively with the customer to solve end user challenges and issues
• Collaborate with other DSS CACI organizational entities (e.g. service desk, EED) and external vendors to solve issues on the customers behalf.
• Other duties as assigned by the EUS Manager
Qualifications:
Required:
• Ability to obtain/maintain DHS EOD Suitability Clearance
• 5+ years of previous experience supporting a federal client
• 3+ years as a Senior Deskside Support Technician
• Must possess experience as a leader and mentor in an end-user services environment.
• Previous experience using ITSM tools for ticket and SLA tracking and reporting
• Collaborative management approach to drive project / task success across multiple stakeholder organization
• Positive attitude and strong communications skills
• Prior experience working on customer site
Desired:
• Familiarity with using ServiceNow
• ITIL 4 Foundations
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$70,800 - $148,600Expanding the limits of national security
At CACI International Inc (NYSE: CACI), our 27,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security. We are a company of good character, relentless innovation, and long-standing excellence. Our culture drives our success and earns us recognition as a Fortune World's Most Admired Company. CACI is a member of the Fortune 500™ Largest Companies, the Russell 1000 Index, and the S&P MidCap 400 Index. For more information, visit us at www.caci.com. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities
Offices: 12021 Sunset Hills Rd, Reston, Virginia 20190, US
Based on 1511 listings with disclosed salaries, most management & leadership jobs in Arlington, VA pay between $77k–$198k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 2,067 open management & leadership positions in Arlington, VA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Amazon, Booz Allen Hamilton, CoStar Group, Bloomberg Industry Group, VHC Health, among others. Browse the listings above to see every active employer.
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