May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovat…
Skills: Operations management, Team leadership, Project management, Process development, Safety compliance
May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovat…
Skills: Technical aptitude, Leadership, Coaching, Written communication, Verbal communication
May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovat…
Skills: Autonomous vehicle operations, Team leadership, Incident response, Technical aptitude, Customer service
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$73k–$90k/yr
Full-time
associate degree, bachelor degree
Comprehensive healthcare suite, Medical insurance, Dental insurance, Vision insurance, Life insurance, Disability plans
Posted 14d ago
~40 hrs/week
Responsibilities
The Site Operations Manager will oversee a team of supervisors, technicians, and operators to ensure seamless autonomous shuttle operations. They are responsible for maintaining safety standards, managing site performance metrics, and ensuring high-quality service for customers and passengers.
Requirements
Candidates must have at least an associate degree and 3+ years of experience as a people leader in a fast-paced, customer-focused environment. Strong communication skills, a valid U.S. driver's license, and the ability to work in varying weather conditions are required.
Full job description
May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think.
Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging better land use in order to foster more green, vibrant and livable spaces. Since our founding in 2017, we’ve given more than 500,000 autonomous rides to real people around the globe. And we’re just getting started. We’re hiring people who share our passion for building the future, today, solving real-world problems and seeing the impact of their work. Join us.
Job Summary
May Mobility is entering into an exciting phase of growth as we expand our first-of-its-kind autonomous shuttle and mobility services across the nation. We are looking for an experienced Site Manager to lead an operational site.
Do you love managing complex technical operations and systems?
Are you an empathetic communicator and collaborative problem solver? Can you bring an exceptional balance of people skills and process-driven focus to the team?
Are you capable of thriving in a startup environment where no two days are the same, and willing to tackle both large and small tasks with an “all hands on deck” mentality?
Do you have a high level of personal responsibility that allows you to lead by example, easily navigate between smooth and hectic shifts, and effectively assess and execute on priority decisions?
If you answered “yes” to these questions, this could be the role for you!
As a Site Operations Manager, you will oversee a team of Site Supervisors, Technicians, and contracted Autonomous Vehicle Operators to run seamless shuttle operations. You will be directly responsible to our business partners, customers, and passengers, ultimately becoming an expert in making May Mobility a part of the city’s transportation culture.
You will report to the May Mobility Customer Operations Manager and will be vital in ensuring that May Mobility exceeds expectations for quality, safety, and reliability.
Essential Responsibilities
Ensure that operations follow rigorous safety guidelines; continuously develop a culture of safety that is beyond reproach
Implement and oversee daily protocols and reporting; track site performance metrics to systematically improve outcomes
Responsible for meeting financial goals and aligning spending with the site operating budget
Ensure exceptional service for both customers and passengers
Partner with People Operations to make staffing and performance management decisions for the site
Ensure that site staff seamlessly communicates with engineers when a technical issue arises or requires escalation
Partner with Field Operations to train new site leadership and test new rollouts of vehicle technology
Create a work environment that values all team members and embodies May Mobility values
Cover shifts across days and times that fall outside normal business hours
Up to 10% travel required
Skills and Abilities
Success in this role typically requires the following competencies:
Ability to lead multiple small teams at once
Identifying trends or product gaps and properly escalating
Strong collaboration skills with both internal and external stakeholders
Comfortable with communicating and representing the company publicly
Driving solutions by goal setting and creating a path towards improvement
Ability to work effectively with team members at all levels of the organization
Ability to lift up to 50 lbs
Ability to stand for prolonged periods of time and climb ladders (infrequent)
Ability to work outdoors in varying temperatures and weather conditions
Qualifications and Experience
Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience:
Required
Associates degree or higher in Business, Technical Operations, or other degree
3+ years experience as a people leader in a fast-adapting and customer-focused environment
Previous experience as a formal people leader in a fast adapting and customer-focused environment
Proven experience making judgment calls in ambiguous situations
Previous experience developing processes and managing projects
Excellent written and verbal communication skills across multiple platforms; strict attention to detail in every situation
Valid U.S. Driver's License
Willingness to undergo a driving record check
Desirable
Bachelor's degree or higher in Business, Technical Operations, or related degree, or equivalent experience
Leadership experience in a startup environment
Proven change management experience
Prior experience in an operations or logistics background
Working knowledge of Google Suite, Slack, Jira and Asana
Physical Requirements
Standard site working conditions which includes but is not limited to:
Must be able to remain in a stationary position 50% or more of the time
Must be able to move and / or change positions often when needed
Prolonged computer use
May need to lift up to 50 pounds
Install hardware and software
Travel required? - Frequent: 26%-50%
Benefits and Perks
Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate.
Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available.
Rich retirement benefits, including an immediately vested employer safe harbor match.
Generous paid parental leave as well as a phased return to work.
Flexible vacation policy in addition to paid company holidays.
Total Wellness Program providing numerous resources for overall wellbeing
Don’t meet every single requirement? Studies have shown that women and/or people of color are less likely to apply to a job unless they meet every qualification. At May Mobility, we’re committed to building a diverse, inclusive, and authentic workforce, so if you’re excited about this role but your previous experience doesn’t align perfectly with every qualification, we encourage you to apply anyway! You may be the perfect candidate for this or another role at May.
Want to learn more about our culture & benefits? Check out our website!
May Mobility is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, genetics or any other legally protected basis. Below, you have the opportunity to share your preferred gender pronouns, gender, ethnicity, and veteran status with May Mobility to help us identify areas of improvement in our hiring and recruitment processes. Completion of these questions is entirely voluntary. Any information you choose to provide will be kept confidential, and will not impact the hiring decision in any way. If you believe that you will need any type of accommodation, please let us know.
Note to Recruitment Agencies: May Mobility does not accept unsolicited agency resumes. Furthermore, May Mobility does not pay placement fees for candidates submitted by any agency other than its approved partners.
Salary Range
$73,000—$90,000 USD
May Mobility uses automated tools to support — but not replace — human judgment in our recruiting process, to find out more please click here
Transforming cities through autonomous technology to create a safer, greener, more accessible world.
Industry
Urban Transit Services
Company size
201-500 employees
Founded
2017
Headquarters
Ann Arbor, MI
LinkedIn followers
27,026
Total funding
$310M
May Mobility builds autonomous vehicle technology that reasons through the world in real time. Our vehicles have delivered more than half a million rides across 24 deployments in the U.S. and Japan, including driverless operations in three states. We are partnering with Uber, Lyft, and Grab to bring autonomous ride-hail to communities everywhere.
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