Allentown, Pennsylvania, United States · Remote OK
Mid level
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of …
Skills: Clinical Triage, Nursing, Leadership, Team Management, Clinical Protocols
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St. Luke's University Health Network
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St. Luke's University Health Network
Patient Care Manager, Operating Room
Allentown, Pennsylvania, United States · On-site
Mid level
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of …
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Full-time
bachelor degree
Posted 11d ago
~40 hrs/week
Remote in New Jersey, United States, Pennsylvania, United States
Responsibilities
The Supervisor, Clinical Triage manages a team of specialists to deliver exceptional patient care using approved clinical protocols. They provide leadership, coaching, and clinical support while ensuring quality standards and service levels are met.
Requirements
Candidates must be graduates of an accredited nursing program with active Pennsylvania and New Jersey nursing licenses. A minimum of 3 years of recent clinical experience in a physician office, home health, critical care, or emergency room is required.
Full job description
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
The Supervisor, Clinical Triage (RN) is responsible for successfully managing a team of Clinical Triage Specialists (CTSs) to deliver an exceptional patient. The Supervisor will ensure patients receive appropriate clinical triage advice using approved protocols and guidance. This role will also perform mentoring and leadership support to the team such as providing performance feedback, resolving queries, and day-to-day training.
JOB DUTIES AND RESPONSIBILITIES:
Oversees a team of Clinical Triage Specialists (RN/LPN) serving as a resource and Subject Matter Expert (SME) for other team members and internal customers.
Researches complex issues and works with support resources to resolve patient issues and/or partners with others to resolve escalated issues.
Effectively collaborates and maintains close relations with Medication Management Supervisors to ensure an appropriate streamlined process remains in place for responding to clinical patient messages.
Serves as an escalation point for clinical patient issues and other POD team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures. Monitors productivity, clinical protocol adherence, and quality standards and proactively works to achieve defined service levels.
Monitors activity, performance and call quality to facilitate recognition, coaching/feedback, and escalation of variances.
Collaborates with Workforce Management Analyst to effectively plan, optimize staffing and flex daily staffing, and monitor supply and demand in order to maintain service levels.
Ensures CTSs are properly equipped with necessary technology, resources, and tools required to address patient inquiries and/or triage patients and address clinical patient messages efficiently.
Provides clinical leadership to CTSs; regularly provides coaching and feedback to their team members for ongoing improvement and fosters a culture of collaboration and inclusivity.
Analyzes current procedures, bringing suggestions for improvement to the attention of the Associate Director, Clinical Services-Access Center.
Collaborates with practices and PODs to maintain connection while serving as a point of contact for specialty team matters.
Other related duties as assigned.
PHYSICAL AND SENSORY REQUIREMENTS:
Requires sitting for extended periods of time (up to 8 hours at time). Requires continual use of fingers, writing and computer entry. Requires ability to hear normal conversation and good general near and peripheral vision.
EDUCATION:
Required:
Graduate of an accredited nursing program. Active Pennsylvania Nursing License. Active New Jersey Nursing License or ability to obtain within 90 days.
Preferred:
Bachelor’s degree in Nursing.
TRAINING AND EXPERIENCE:
Minimum 3+ years recent clinical experience in a physician office, home health, critical care and/or emergency room required. Electronic Medical Record system experience required. Epic experience preferred. Previous contact center experience preferred. Previous management experience preferred. Strong business acumen. Skilled in all forms of communication. Effectively able to develop self and others. Leadership presence/EQ, presents as a composed and competent leader. Quality focused. Exudes patient and customer service focus.
Ability to work from home in accordance with the Network Work from Home Policy if needed.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is a nationally recognized leader in quality, safety, and patient-centered care. In a recent study conducted by the U.S. Department of Health and Human Services, St. Luke's earned the highest quality score among the nation's top three recognized high-performing health systems. This achievement reflects our relentless focus on clinical excellence, innovation, and delivering exceptional outcomes for our patients. Guided by our mission to improve our communities’ overall health, St. Luke's continues to set the standard for high-quality health care and trusted service across the region.✨
Offices: 801 Ostrum Street, Bethlehem, PA 18015, US · 1872 St Luke's Blvd, Easton, Pennsylvania 18045, US · 1021 Park Avenue, Quakertown, PA 18951, US · 1736 Hamilton Street, Allentown, PA 18103, US · 360 West Ruddle Street, Coaldale, PA 18218, US
OncologyCardiology/Cardiovascular SurgeryNeuroscienceOrthopedicsLevel 1 and Level IV Adult Trauma CenterObstetrics/Perinatal CareBariatric SurgeryRadiologyWomen's/Children's HealthRobotic/Minimally Invasive Surgery:
Frequently asked questions
How many Management & Leadership jobs are open in Allentown, PA right now?
There are currently 445 open management & leadership positions in Allentown, PA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Allentown, PA?
Companies currently hiring include LG&E and KU Energy LLC, Lehigh Valley Health Network, St. Luke's University Health Network, Thermo Fisher Scientific, Sharp Services, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Allentown, PA?
Yes — 62 of the 445 open management & leadership positions offer remote or hybrid work (16 remote, 46 hybrid).
How do I apply for Management & Leadership jobs in Allentown, PA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.