Order Expert

Overview

The Order Expert works closely with Sales, Sales Engineering, Pricing and other internal stakeholders to ensure approved customer solutions are accurately translated into Salesforce and submitted for fulfilment.

The role acts as a critical quality gate between commercial approval and operational execution, ensuring orders are complete, accurate, compliant with internal processes, and ready for downstream delivery teams.

In addition to order administration, the Order Expert will identify opportunities to improve efficiency, data quality and process consistency across the order lifecycle.

This role is ideal for someone who is highly organised, detail-oriented, process-driven and comfortable working in a fast-paced environment with multiple competing priorities.

Responsibilities

Order Administration & Validation

• Use approved Customer Order Request (COR) documentation and supporting materials to create accurate Service Orders in Salesforce
• Validate that all required approvals, documentation and order requirements have been provided prior to order creation.
• Ensure approved commercial, technical and customer information is accurately reflected within Salesforce.
• Identify and resolve data discrepancies, missing information and process exceptions before orders progress downstream.
• Maintain high levels of order accuracy and data integrity.

Operational Support

• Provide timely support to Sales and internal stakeholders regarding order submission requirements and order status.
• Act as a subject matter expert on order entry standards, documentation requirements and order processing procedures.
• Ensure requests and inquiries are handled within established service level expectations.
• Coordinate with internal teams to obtain missing information and resolve order-related issues.

Process Improvement

• Identify recurring issues, bottlenecks and inefficiencies within the order management process.
• Recommend and support improvements to increase efficiency, accuracy and scalability.
• Contribute to automation, data quality and process enhancement initiatives.
• Support continuous improvement efforts across Order Management.

Qualifications

Required

• Bachelor's degree or equivalent work experience.
• Strong attention to detail and commitment to accuracy.
• Excellent organisational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills in English.
• Comfortable working with structured processes and governance requirements.
• Proficiency with Microsoft Office applications and general business systems.

Preferred

• Experience working in telecommunications, technology or a related industry.
• Experience using Salesforce CRM or similar platforms.
• Experience in order management, sales operations, commercial operations or process administration.
• Understanding of telecommunications products and services.
• Additional language skills are considered an advantage.

What Success Looks Like

• High order accuracy and data integrity.
• Low order rejection and rework rates.
• Timely order processing.
• Strong adherence to governance and approval processes.
• Positive feedback from Sales and operational stakeholders.
• Identification and implementation of process improvements that increase efficiency and scalability.

Rewards

• Competitive compensation including annual incentive plan

• Generous paid time off policy including, 25 days paid time off, one floating day and two volunteer days off per annum

• Hybrid working

• Health and life Insurance

• Meal vouchers

• Employee assistance programs including mental health, wellbeing and medical support

Zayo Europe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.