Job Title: Customer Experience Representative - ICS Department: Customer Service & Contact Center Operations Country: United States of America State/Province: Kansas City: Olathe Full/Part Time: Full time Job Summary: Un…
Skills: Customer service, Sales, Freight management, Order management, Communication
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Garmin International, Inc.
Facilities Maintenance Technician Apprentice
Olathe, Kansas, United States · On-site
Senior
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Midwest Regional Operations Manager - Commercial Service and Installation
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Outside Commercial Sales Representative-Door Experience is a Plus!
Olathe, Kansas, United States · On-site
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Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the …
Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the …
Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the …
Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the …
Skills: Team leadership, Operations management, Scheduling, Billing, Records management
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Full-time
high school, bachelor degree
Medical benefit, Dental benefit, Vision benefit, 401(k) retirement plan, Life insurance, Short-term disability coverage
Posted 12d ago
~40 hrs/week
Responsibilities
The incumbent is responsible for executing customer freight orders to meet volume goals and providing an exceptional customer experience. They will manage customer relationships, monitor delivery performance, and coordinate pick-up and delivery appointments.
Requirements
Candidates must have a High School Diploma or GED with 1-2 years of customer service or sales experience, or a Bachelor's degree. The role requires strong communication skills, the ability to manage multiple priorities, and a customer-centric mindset.
Full job description
Job Title:
Customer Experience Representative - ICS
Department:
Customer Service & Contact Center Operations
Country:
United States of America
State/Province:
Kansas
City:
Olathe
Full/Part Time:
Full time
Job Summary:
Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential.
Job Description:
Key Responsibilities:
Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth
Monitor and support on-time delivery, damage-free services, and accurate billing Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations
Enter customer orders into the order management system to track loads and provide necessary information to operations teams
Obtain and document approval for accessorial charges and spot rates for assigned customers
Serve as a point of contact for customers regarding load updates and capacity availability
Qualifications:
Minimum Qualifications: High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree
Preferred Qualifications: Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
Ability to adjust to new or changing assignments and processes
Ability to maintain composure under pressure
Ability to manage multiple priorities
Ability to maintain professionalism while dealing with difficult individuals
Sales focused
Ability to meet or exceed customer needs and expectations to provide excellent service
Embody a customer-centric mindset
The Schedule for this position is Tuesday - Saturday, day shift This position is not eligible for employment-based sponsorship.
Compensation:
Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.
Benefits:
The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.
Education:
Bachelors: Business Administration/Management, Bachelors: Transportation Logistics, GED (Required), High School (Required)
“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”
J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.
To create the most efficient transportation network in North America
Industry
Truck Transportation
Company size
10,001+ employees
Founded
1961
Headquarters
Lowell, AR
LinkedIn followers
190,540
Total funding
$1.7B
J.B. Hunt specializes in freight shipping for customers of all sizes. Our mission is to drive long-term value for our people, customers and shareholders while staying focused on our vision to create the most efficient transportation network in North America. Our foundations – People you trust. Technology that empowers. Capacity to deliver. – are what drives our business forward.
Through industry-leading solutions and a mode-neutral model, we create exceptional value for customers through a variety of transportation services, including intermodal, dedicated, refrigerated, truckload, less-than-truckload, flatbed, last mile, transload and more. Our J.B. Hunt 360 technology serves as a digital freight marketplace that connects shippers and carriers in one platform that provides access and visibility.
Offices: 615 J.B Hunt Corporate Drive, Lowell, AR 72745, US
TransportationBrokerageIntermodalDedicated Contract ServicesSingle SourceFinal Mile ServicesTruckloadLess Than TruckloadFreight ManagementTransportation Management Systems
How many Logistics jobs are open in Olathe, KS right now?
There are currently 282 open logistics positions in Olathe, KS listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Olathe, KS?
Companies currently hiring include PepsiCo, DH Pace Company, Inc., Domino's, Cintas, FTI, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Olathe, KS?
Yes — 15 of the 282 open logistics positions offer remote or hybrid work (2 remote, 13 hybrid).
How do I apply for Logistics jobs in Olathe, KS?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.