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$40/hr–$46/hr
Contract, Temporary
Posted 40d ago
~40 hrs/week
Responsibilities
The specialist manages the in-store operational success and launch of Caper smart carts within retail partner stores. This includes providing on-site technical support, training store teams, and collaborating with remote product teams to optimize performance.
Requirements
Candidates need experience in retail or client-facing roles with a strong ability to troubleshoot technology and manage program implementation. Exceptional communication skills and the flexibility to travel to multiple store locations in the Dover, NJ area are required.
Full job description
We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
The On the Ground Specialist is responsible for in-store operational success as we bring Caper Carts to new retail stores and grow partnerships in mature stores. In this client-facing role, your on-the-ground presence in partner grocery stores will be pivotal to planning and launching new pilots, supporting Caper operations in launched stores, while also collaborating remotely with Caper’s operations, product, and business teams for enduring performance.
You’ll be joining the Retail Go-To-Market Operations team, a driving force behind operational success for Instacart’s retail partners using our Caper Carts. Our team is instrumental in scaling in-store technology and fulfillment solutions to unlock growth, optimize efficiency, and enhance the in-store experience for both customers and associates. This role will be focused on Connected Stores, specifically Caper, our smart shopping cart offering using deep learning and computer vision for a seamless grab-and-go retail experience.
This role will be a temporary contractor role for up to 3 months with the ability to extend if required. This is a unique opportunity for individuals with a passion for retail, technology, and continuous improvement to impact our operations at the grassroots level.
Location: Various locations within the Dover, NJ area (must be willing to travel to multiple store locations)
About the Job
Engage with store teams throughout the launch and implementation cycle of Caper, providing on-site support for testing, training and store readiness.
Provide hands-on, on-site observation to identify, troubleshoot, and resolve operational challenges.
Reinforce best practices to drive early adoption and smooth customer experience
Serve as a crucial link between local store teams and broader strategic operations, ensuring clear communication and feedback loops.
Oversee the execution of local initiatives and the rollout of new programs, ensuring alignment with company goals and standards.
Conduct technical testing and troubleshooting, following guides to problem-solve issues with technology, and potentially build or repair elements as needed.
Utilize performance metrics and data analysis to drive continuous improvement and operational excellence within Caper locations.
About You
Minimum Qualifications
Demonstrates a passion for operations, an eagerness for continuous improvement, and a strong interest in e-commerce and retail technology.
Proven autonomy, ability to multi-task and excel in a fast-paced, ever-evolving environment.
Experience and comfortability in handling technology challenges using guides and troubleshooting resources.
Customer-focused orientation that aims to over-deliver on expectations
Collaborative attitude who enjoys working with a team to solve problems
Experience in retail and/or client facing roles
Experience in driving program implementation, change management, and successful execution of training
Exceptional interpersonal, written and oral communication skills with the capacity to adjust messaging based on audience needs.
Self-motivated with a proactive approach to achieving goals.
Comfortable working with and explaining new technology.
Flexibility to travel and spend significant time in retail environments, especially during peak periods.
Preferred Qualifications
Proven track record with process mapping, measurement, and documentation, with a firm grasp of continuous improvement tools and methodologies.
Proficient in performance monitoring, reporting, and leveraging data for operational improvements.
Experience promoting or supporting technological products or innovations in a retail setting
Instacart is a leading grocery technology company that partners with more than 2,200 retail banners – representing nearly 100,000 stores – to transform how people shop for the groceries they need from the retailers they trust, while creating flexible earning opportunities for shoppers. Through the Instacart Marketplace, Instacart Enterprise platform, and Instacart Ads ecosystem, the company powers ecommerce, fulfillment, in-store technology, AI offerings, and advertising for partners. With Instacart Health, the company is providing tools to increase nutrition security, make healthy choices easier for consumers, and expand the role that food can play in improving health outcomes. For more information, visit www.instacart.com/company.
Offices: Blue Shield of California Building, 50 Beale St #600, San Francisco, CA 94105, US · 190 Liberty St, Suite 200, Toronto, Ontario M6K 3L5, CA
Grocery Deliveryonline groceryand Grocery TechnologyConsumerE-CommerceGroceryShoppingDelivery Service
Based on 1228 listings with disclosed salaries, most logistics jobs in New Jersey pay between $60k–$135k per year. Individual offers vary with seniority, company size, and specialization.
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Are there remote or hybrid Logistics jobs in New Jersey?
Yes — 319 of the 6536 open logistics positions offer remote or hybrid work (51 remote, 268 hybrid).
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