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$24/hr–$28/hr
Full-time
Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability
Posted 2d ago
~40 hrs/week
Responsibilities
The representative provides professional support to internal and external customers by managing sales orders and resolving inquiries. Key duties include handling inbound calls, processing orders via email or phone, and maintaining sustainable client relationships.
Requirements
Candidates must have proven customer service experience and proficiency in Microsoft Office products. Experience with Infor software and a track record of high performance in fast-paced environments are preferred.
Full job description
The Customer Service Representative is responsible for providing customer service to both internal and external customers through various activities. You will be responsible for providing excellent customer service to our clients and potential customers by answering inquires resolving their issues and ensuring their satisfaction.
RESPONSIBILITIES:
Always maintain a positive and professional attitude towards customers and co-workers
Enter sales orders received via phone, email, or sales rep
Communicate with customer through various channels regarding shipping, invoice and back orders
Ensure customer satisfaction and provide professional customer support
Achieve product, technical, and territory knowledge
Responsible for servicing and supporting existing accounts
Handle complaints, provide appropriate solutions and alternatives to meet customer needs
Building sustainable relationships with customers and co-workers
Responsible to run variety of daily and weekly reports
Manage large volume of inbound call and orders
Will assist CSRs with order entry, phone calls, and reports
QUALIFICATIONS:
Knowledge, Skills, and Abilities:
Strong customer service skills both in person and virtually
Self-motivated and functions well independently as well as within in a team
Comfortable in fast paced environment
Superior organizational and time management skills
Microsoft Office experience
Experience:
Track record of high performance in fast paced environment
The Northeast's largest supplier of high quality interior building materials
Industry
Wholesale
Company size
201-500 employees
Founded
1974
Headquarters
Woburn, MA
LinkedIn followers
6,568
Atlantic Plywood Corporation is the leading wholesale supplier of quality hardwood plywood and panel products on the East Coast. We provide an unparalleled selection of plywood and related building products to a variety of woodworking industries - from architectural millworkers and countertop manufacturers to cabinet-makers, kitchen and bath companies as well as store and point-of-purchase fixture manufacturers. Our goal is to provide large and small woodworkers with service, inventory, and knowledge from one source at a competitive price. We have worked toward this goal for over 40 years with a dedication to expanding our selection and services while utilizing the latest technologies to deliver the best in customer service. In January 2018, Atlantic Plywood became a wholly-owned subsidiary of Parksite, Inc.
Phone Hours: M-Th: 7:30am - 4:30pm; F: 7:30am - 4:00pm
Will Call Hours: M-F: 7:30am - 3:00pm
Woburn, MA (Serving Central/Eastern MA, Southern NH): 800-360-3923
South Windsor, CT (Serving CT, Western MA, Southern VT, SW New Hampshire): 800-877-2759
Albany, NY (Serving Hudson Valley, Catskills, Adirondacks, Utica) : 800-221-1981
Providence, RI: 800-292-6766
Carlstadt, NJ (Serving Westchester/Rockland/Bronx Counties, Northern and Central NJ): 877-672-3070
Rochester, NY (Serving Rochester, Buffalo, Syracuse, Northern PA): 800-801-9213
Bethpage, NY (Nassau/Suffolk Counties, Manhattan, Queens): 800-818-0434
Royalton, VT: 877-347-1406
Westbrook, ME: 866-547-3042
Offices: 8 Roessler Road, Woburn, MA 01801, US · 1590 John Fitch Blvd, South Windsor, CT 06074, US · 75 Amor Ave, Carlstadt, NJ 07072, US · 5319 Route 14, South Royalton, VT 05068, US · 1671 Lyell Ave, Rochester, NY 14606, US
PlywoodSurfacesFunctional HardwareAbrasivesFinishesCustom SolutionsVeneerLumberArchitectural Panels and DoorsDecorative Hardware
The Northeast's largest supplier of high quality interior building materials
Industry
Wholesale
Company size
201-500 employees
Founded
1974
Headquarters
Woburn, MA
LinkedIn followers
6,568
Atlantic Plywood Corporation is the leading wholesale supplier of quality hardwood plywood and panel products on the East Coast. We provide an unparalleled selection of plywood and related building products to a variety of woodworking industries - from architectural millworkers and countertop manufacturers to cabinet-makers, kitchen and bath companies as well as store and point-of-purchase fixture manufacturers. Our goal is to provide large and small woodworkers with service, inventory, and knowledge from one source at a competitive price. We have worked toward this goal for over 40 years with a dedication to expanding our selection and services while utilizing the latest technologies to deliver the best in customer service. In January 2018, Atlantic Plywood became a wholly-owned subsidiary of Parksite, Inc.
Phone Hours: M-Th: 7:30am - 4:30pm; F: 7:30am - 4:00pm
Will Call Hours: M-F: 7:30am - 3:00pm
Woburn, MA (Serving Central/Eastern MA, Southern NH): 800-360-3923
South Windsor, CT (Serving CT, Western MA, Southern VT, SW New Hampshire): 800-877-2759
Albany, NY (Serving Hudson Valley, Catskills, Adirondacks, Utica) : 800-221-1981
Providence, RI: 800-292-6766
Carlstadt, NJ (Serving Westchester/Rockland/Bronx Counties, Northern and Central NJ): 877-672-3070
Rochester, NY (Serving Rochester, Buffalo, Syracuse, Northern PA): 800-801-9213
Bethpage, NY (Nassau/Suffolk Counties, Manhattan, Queens): 800-818-0434
Royalton, VT: 877-347-1406
Westbrook, ME: 866-547-3042
Offices: 8 Roessler Road, Woburn, MA 01801, US · 1590 John Fitch Blvd, South Windsor, CT 06074, US · 75 Amor Ave, Carlstadt, NJ 07072, US · 5319 Route 14, South Royalton, VT 05068, US · 1671 Lyell Ave, Rochester, NY 14606, US
PlywoodSurfacesFunctional HardwareAbrasivesFinishesCustom SolutionsVeneerLumberArchitectural Panels and DoorsDecorative Hardware