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$19/hr–$21/hr
Full-time
Medical insurance, Dental insurance, Vision insurance, Paid time off, Paid company holidays
Posted 17d ago
~40 hrs/week
Responsibilities
Manage customer return cases from initial contact to final resolution, including processing credits, replacements, and rebills. Act as the primary point of contact via phone and email to provide proactive updates and ensure replacement orders are shipped on time.
Requirements
Candidates must be highly efficient with a strong ability to multitask and maintain a high call-answer rate with minimal errors. Professional communication skills and the ability to learn new software and product lines are essential.
Full job description
Help Us Deliver the “Wow” Factor
At Orbus, our customer promise is simple: “You’ll love doing business with us.” As a Customer Support Associate, you are an ambassador of the company. This is not just a data-entry job- it is a dynamic, fast-paced role where your problem-solving skills directly impact our success and keep our clients smiling.
If you love multitasking, thrive in a vibrant team environment, and get a thrill from turning a challenging situation into a customer win, you will fit right in.
Why You’ll Love this Role
Direct Impact: You own the customer solution from start to finish, giving you autonomy to make things right.
Skill Development: Gain mastery over industry-leading CRM, data and Communication tools.
Collaborative Culture: Work hand-in-hand with manufacturing, sales and logistics teams in supportive environment.
Clear Goals: Know exactly what success looks like with performance metrics and supportive leadership.
What You Will Do Day-to Day
Be the Ultimate Problem Solver
Turn Challenges into Wins: Manage customer return cases from initial contact to final resolution, turning everyday issues into seamless, positive experiences.
Own the Solution: Process credits, replacements, rebills and shipping reroutes with a goal of same-day resolution.
Keep People Connected: Keep Customers in the loop with clear, proactive updates via phone and email so they always feel supported.
Delivering a Premium Experience
Connect Authentically: Act as the primary point of contact through phone and email with an energetic focus on live telephone interactions.
Educate & Grow: Introduce customers to exciting new promotions, product updates, or alternatives that enhance their business.
Keep Us Moving: Partner with internal production teams to ensure replacement orders are clear, manufactured and shipped on time.
Who You Are
A Master Multitasker: You naturally prioritize tasks in a fast- moving environment without losing your attention to detail.
An Active Learner: You enjoy learning new Software and Tools as well as the Orbus product line and manufacturing capability. You also enjoy asking questions and continuously growing your own skill set.
Reliable and Punctual: You take pride in being there for your team and customers, managing your schedule accurately, completing daily tasks efficiently.
A Team Player: You bring a solutions-oriented, positive attitude to every phone call and internal meetings.
What It Takes to Succeed
High Efficiency: Ability to hit an 80% or higher call-answer rate and maintain a high level of accuracy, (error rate of 0.25% or better).
Communication Skills: Excellent verbal and written skills with a professional, empathetic tone.
Availability: Ready to start fresh at your scheduled time and open to occasional seasonal overtime to support our peak business periods.
Position Goal: Customers feel supported and confident that Orbus is committed to resolving issues quickly and fairly.
Benefits and Perks
We care about your well-being, your professional growth and your life outside of work. At Orbus, we offer a comprehensive benefits package design to support you and your family.
Health and Wellness: Comprehensive medical, dental, and vision plans to keep you and your family healthy.
Financial security: $19.00-$21.00 per hour depending on experience with room for growth based on performance.
Paid Time Off: Generous PTO package including paid company holidays to help you relax and recharge.
Work-Life Balance, predictable schedules with standard daytime shifts so that you can plan your life with confidence.
Related keywords
CRMCustomer SupportReturns ManagementCase ResolutionLogisticsManufacturingCustomer ExperienceData EntryCall Center MetricsOrder Processing
Visually empowering brands at meetings, live events and tradeshows.
Industry
Manufacturing
Company size
201-500 employees
Founded
2001
Headquarters
Woodridge, IL
LinkedIn followers
6,319
Orbus specializes in the design, production, and wholesale trade only distribution of exhibit and display products, graphics and solutions. Orbus combines innovative technology with artistry and craftsmanship to provide an unrivaled spectrum of supply, support, and service to its network. Orbus’ endorsed brands include The Exhibitor’s Handbook®, The Promo Handbook™, and SignPro Systems®. Orbus operations reside in Chicago, Las Vegas, and Toronto.
We are the visual communications company with the widest selection of solutions for events, exhibits, trade shows, retail environments, business meetings and more. From banner stands to signage to collapsible displays to tents, we deliver products that help organizations put their best foot forward.
Whether it’s creating trade show exhibits that grab the attention of attendees or retail furniture to showcase goods, our offerings can be found wherever brands need to make a good impression. No other exhibit company has the depth and range of offerings that we do, making us a top choice for distributors and end-users. Our products are positioned to serve customers in almost any market.
Orbus is a part of Orbus® Visual Communications Group, a market-leading group of brands in North America that specialize in the manufacture of visual communications solutions for exhibits/live events, retail and interiors.
Offices: 9033 Murphy Rd, Woodridge, IL 60517, US · 4850 Statz Avenue, Suite 101, North Las Vegas, NV 89081, US
Based on 2385 listings with disclosed salaries, most logistics jobs in Illinois pay between $60k–$132k per year. Individual offers vary with seniority, company size, and specialization.
How many Logistics jobs are open in Illinois right now?
There are currently 12,141 open logistics positions in Illinois listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Illinois?
Companies currently hiring include Domino's, Dollar Tree Stores, Lowe's Companies, Inc., O'Reilly Auto Parts, RJW Logistics Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Illinois?
Yes — 744 of the 12141 open logistics positions offer remote or hybrid work (166 remote, 578 hybrid).
How do I apply for Logistics jobs in Illinois?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.