Chicago, Illinois, United States · On-site
$50k–$60k/yr
The Customer Service, Domestic Services role will be a part of a team responsible for ensuring RIM’s customers are handled effectively from start to finish. This includes activities such as quoting, shipment bookin…
Skills: Quoting, Shipment Booking, Invoicing, Problem Solving, Customer Experience
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Manage the end-to-end customer journey including quoting, booking shipments, and invoicing. Ensure an outstanding customer experience by providing effective problem solving and assistance.
The candidate must be able to handle domestic service requests and prioritize customer needs. No specific educational or years of experience requirements are explicitly listed.
The Customer Service, Domestic Services role will be a part of a team responsible for ensuring RIM’s customers are handled effectively from start to finish. This includes activities such as quoting, shipment booking, invoicing, and problem solving for customers. RIM logistics, ltd. is a service based company the places the customer experience as the highest priority. Customer Service, Domestic Services representatives are expected to be ready to assist the customer with whatever their needs are and ensure they have an outstanding experience.
Additional incentives may be provided as part of the total compensation package.
Full-time employees are eligible for a wide range of benefits as follows:
Medical
Dental
Vision
401(k) Plan
Health Savings Account
Transportation Savings Account
Short Term Disability
Voluntary Critical Illness & Accident Insurance
Wellness Benefits
Paid Time Off
Cultural Heritage Day
Volunteer Time Off
COMPANY PAID:
Life Insurance & AD&D
Long Term Disability
Recognition Program
Employee Assistance Program
Employee Resource Group/s
401(k) Discretionary Company Matching Contribution
Exceeding Expectations
RIM logistics is dedicated to providing “Customer-Driven” logistics solutions. Our philosophy is simple: “one size does not fit all”. We take the time to know you and your company. Our personal involvement and global network ensure that your shipments will meet all regional, national and international regulations to help minimize delays and maximize productivity. A RIM representative personally manages every step of your shipment, monitoring your project to handle issues wherever they occur.
Offices: 1303 Jack Court, Bartlett, IL 60103, US · 12418 Florence Ave, Santa Fe Springs, California 90670, US · 3550 N Highway 161, Suite 100, Grand Prairie, TX 75050, US · 525 Westpark Dr, Suite 310, Peachtree City, Georgia 30269, US · 815 Boul de la Carriere, Suite 106, Quebec, Gatineau J8Y 6T4, CA
Exceeding Expectations
RIM logistics is dedicated to providing “Customer-Driven” logistics solutions. Our philosophy is simple: “one size does not fit all”. We take the time to know you and your company. Our personal involvement and global network ensure that your shipments will meet all regional, national and international regulations to help minimize delays and maximize productivity. A RIM representative personally manages every step of your shipment, monitoring your project to handle issues wherever they occur.
Offices: 1303 Jack Court, Bartlett, IL 60103, US · 12418 Florence Ave, Santa Fe Springs, California 90670, US · 3550 N Highway 161, Suite 100, Grand Prairie, TX 75050, US · 525 Westpark Dr, Suite 310, Peachtree City, Georgia 30269, US · 815 Boul de la Carriere, Suite 106, Quebec, Gatineau J8Y 6T4, CA
