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Full-time
Posted 6d ago
~40 hrs/week
Responsibilities
You will own the end-to-end customer lifecycle in Australia, including launching, retaining, and growing the customer base. Additionally, you will build and scale the local team while acting as the primary voice for Australian customers within the global organization.
Requirements
The ideal candidate has extensive experience scaling customer success or account management functions in high-growth environments. You must possess strong commercial discipline, executive-level communication skills, and a deep understanding of regulated industries like legal or financial services.
Full job description
Hi 👋 We’re Legl.
Legl is building the operating system for modern legal services.
We help law firms and regulated businesses replace manual, fragmented workflows with intelligent software from client onboarding and compliance to payments, risk, and reporting.
Legal work is high-stake - it’s regulated, complex, and deeply impactful - and our mission is to help regulated firms grow faster, run their businesses more profitably, manage risk intelligently, and deliver great client experiences
We’re backed by leading European VCs, scaling quickly, partnered with over 600 law firms including 50 of the UK’s top 200, launched in the UK and Australia - and entering our next phase of growth.
We Work Best When
AI is the central-operating model: not a tool or a future plan - but the way we run.
Decisions live with people: you're trusted to make calls and own them.
Think deeply, execute quickly: speed and rigour, not speed or rigour.
What You’ll Do
This is a senior, build-from-the-ground-up role based in Sydney, operating with real autonomy as our customer leader on the ground while working closely with the global team in the UK.
As the Head of Customer (Australia) at Legl, you’ll:
Own the customer function in Australia end-to-end - you're accountable for how we launch, retain, grow and delight every customer across the full lifecycle, with onboarding and time-to-value the priority.
Build and scale the function - design the operating model, segmentation and playbooks, while hiring and coaching the Australian team into high performers.
Be the voice of Australian customers inside Legl - partner with Product, Sales and the global Customer team, championing what your firms need and shaping the roadmap.
Own commercial outcomes - gross and net revenue retention, expansion, and a forecast you can confidently justify.
Lead as a player-coach - carry a focused book of our most strategic Australian accounts yourself, while coaching and leading the team.
Build and nurture executive-level relationships in your strategic accounts - Managing Partners, Finance Directors, and the Compliance and Risk leaders now accountable for AML.
This Role Is a Great Fit If…
You’ve scaled a customer function before - you’ve taken a CS or account management team through a phase of rapid growth and built the motion, not just maintained a finished one.
You see yourself as an owner of the customer function, not only an owner of a book of business - the health of the whole customer base is your number.
You’ve carried and beaten a retention, NRR or expansion number, and you know how to build that commercial discipline into a team.
You bring sales discipline to CS - you qualify with MEDDIC (or similar), keep a clean forecast, and multi-thread every strategic account.
You're comfortable in the room with senior stakeholders - Managing Partners, Finance Directors, Compliance and Risk leaders - holding commercial as well as product conversations.
You understand the world of compliance - bonus points if you've got AML experience in a regulated industry such as legal, financial services or gambling.
You treat AI as central to how you operate, using it to cover more ground and make your team more effective.
This Role Is Not a Great Fit If…
You'd rather own only your own accounts and not lead a team - or the reverse, own no accounts and focus purely on management.
You'd rather inherit a mature org and a finished playbook than build and scale the function as you go.
You see customer success as reactive support and relationship-keeping rather than owning commercial outcomes for the market.
You prefer managing a high volume of low-touch accounts to going deep on a few.
Legl helps law firms digitise and automate core business operations like payments, onboarding and AML compliance.
Industry
Software Development
Company size
51-200 employees
Founded
2019
Headquarters
London, England
LinkedIn followers
14,205
Total funding
$25M
Legl is a modular, all-in-one, cloud-based SaaS platform that empowers modern law firms to manage risk, compliance, and client operations more effectively. Our award-winning client lifecycle management solution streamlines client-facing business processes; from onboarding and payments to compliance while centralising critical data to provide a single source of truth.
Legl brings together all aspects of risk and compliance in one place, including KYC, KYB, AML checks, source of funds verification, and screening workflows. With a flexible and customisable platform, firms can adopt a consistent, firm-wide approach while accommodating the specific needs of individual teams and departments.
Trusted by over 500 law firms, including 40 of the UK’s Top 200, Legl helps digitise every stage of the client lifecycle. Integrated compliance tools and digital payment modules enable firms to better assess and manage client risk, improve cash flow, and unlock operational efficiencies; ultimately allowing legal professionals to focus on delivering exceptional client experiences.
We’re on a mission to transform how law firms work - simplifying operations, enhancing compliance, and helping firms thrive in an increasingly digital and regulated environment.
Offices: London, England EC4A, GB
Legal TechnologyRemote Client OnboardingCustomer Due DiligenceAML ChecksRisk and ComplianceSanctions ScreeningID VerificationSource of FundsComplianceKnow Your Customer
How many Legal jobs are open in Sydney, Australia right now?
There are currently 934 open legal positions in Sydney, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Legal roles in Sydney, Australia?
Companies currently hiring include Gilbert + Tobin, Axiom, Herbert Smith Freehills, KPMG Australia, Allens, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Legal jobs in Sydney, Australia?
Yes — 632 of the 934 open legal positions offer remote or hybrid work (23 remote, 609 hybrid).
How do I apply for Legal jobs in Sydney, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.