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$21/hr–$25/hr
Full-time
high school
Medical Insurance, Dental Insurance, Vision Insurance, Family Leave, Bereavement Leave, Same-sex Domestic Partner Benefits
Posted 1d ago
~40 hrs/week
Responsibilities
Serve as the first point of contact for members, resolving 40-60 inbound calls daily regarding billing, policy changes, and coverage. Maintain detailed documentation and route specialized inquiries to the appropriate departments while meeting performance metrics.
Requirements
Requires a high school diploma or GED with a preference for 1-3 years of customer service experience. Candidates must be proficient in Microsoft Office and possess strong communication skills to convey complex policy details empathetically.
Full job description
The Doctors Company has an opportunity for a Member Advocate to join our collaborative and dynamic team. Our Member Advocates are a vital part of the Underwriting Team and are often the face of the company, providing best imaginable customer service and support related to medical malpractice insurance policies. If you’re motivated by meaningful work, continuous learning, and delivering excellent service in a fast-paced setting, this role may be a great fit.
This is a hybrid opportunity in the company's Jacksonville, FL office. The schedule for this position is 8am - 5pm EST.
Position Summary Our Member Advocates are the first point of contact, providing exceptional customer service in a fast-paced call center environment. On average, Member Advocates resolve approximately 40-60 inbound calls per day, along with additional off-phone task processed in-between calls. Member Advocates communicate essential concepts to our members and external partners, covering topics such as billing details, online portal troubleshooting, policy changes, general coverage information, and credentialing processes. This role proactively anticipates member needs and problem-solves to ensure accurate, first call resolutions. This position requires strict schedule adherence, effective time management, and consistent follow-up of tasks and member requests. Performance is measured through schedule adherence, quality assurance evaluations, productivity, and customer satisfaction survey results.
Qualifications /Skills
High school graduate or GED required
One to three (1-3) years of customer service experience preferred
Excellent attention to detail and documentation skills
Strong verbal and written communication
Proficiency within Microsoft suit of products, including Word, Excel, and Outlook
Ability to convey difficult messages and policy details with clear and empathetic communication
Ability to learn and retain new skills
Main Responsibilities
Receive, research, document, and resolve inbound inquiries efficiently and accurately.
Process high volume, time sensitive transactions accurately, with attention to detail.
Maintain accurate and detailed documentation of all interactions in policy and filing systems.
Explain insurance terms such as endorsements, billing changes and information, and policy changes in a clear, professional manner.
Route claims, risk management, and coverage inquiries to the appropriate departments.
Meet or exceed call center performance metrics including quality, accuracy, and productivity standards.
Ensure all processing activities are accurately completed
Perform other assignments as requested and directed by management
Pay Range: $21.57 - $25.17
Compensation varies based on location, skills, knowledge, and education. We consider factors such as specialized skills, depth of knowledge in the field, and educational background to ensure fair and competitive pay.
Benefits
We offer competitive compensation, incentive bonus plans, outstanding career opportunities, an exceptional work environment, and an impressive benefits package, which starts with medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; and an employee assistance program. There's more:
Health, dental, and vision insurance
Health care tax-free spending accounts with a company match
401(k) and Roth IRA with company match, as well as catch-up plans for both
Vacation days, sick days, and paid personal days each calendar year (with vacation increases based on length of service)
Paid holidays each calendar year
Life and travel insurance
Tax-free commuter benefits
In-person and online learning opportunities
Cross-function career opportunities
Business casual work environment
Time off to volunteer
Matching donations to qualifying nonprofit organizations
Company-sponsored participation at non-profit events
About The Doctors Company
The Doctors Company is the nation’s largest physician-owned medical malpractice insurer. Founded and led by physicians, we are committed to advancing, protecting, and rewarding the practice of good medicine.
The nation's largest physician-owned medical malpractice insurer
Industry
Insurance
Company size
501-1,000 employees
Founded
1976
Headquarters
Napa, CA
LinkedIn followers
17,095
Founded and led by physicians, The Doctors Company is committed to advancing, protecting, and rewarding the practice of good medicine. The Doctors Company takes the mal out of malpractice insurance by helping practices of all sizes manage the complexities of today’s healthcare environment—with expert guidance, resources, and coverage. The Doctors Company is the nation’s largest physician-owned medical malpractice insurer, with 82,000 members and $4.5 billion in assets, and is rated A by A.M. Best Company and Fitch Ratings. Part of the TDC Group of companies (www.thetdcgroup.com).
The Doctors Company encourages interaction, discussion, commentary, and questions, but we ask that you keep your comments and posts relevant and respectful. Personal attacks, inappropriate language, racism, spamming, and posts that violate patient privacy will not be tolerated. We reserve the right to remove any post or ban anyone who violates these guidelines. We reserve the right to remove posts advertising commercial products, those that violate LinkedIn's terms of service, and those that are inaccurate or otherwise objectionable.
Twitter: www.twitter.com/doctorscompany
YouTube: www.youtube.com/user/doctorscompany
Facebook: www.facebook.com/thedoctorscompany
Offices: 185 Greenwood Road, Napa, CA 94558, US
Medical malpractice insurance for physicianssurgeonslarge groupshospitalsand integrated delivery systemsmedical practice coveragespatient safety and risk managementCMEand claims managementInsurance
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