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Jobs at Rubenstein Law (Now Hiring) — 13 open

Rubenstein Law logoRubenstein Law

Customer Service Legal Assistant

Miami-Dade County, Florida, United States · On-site

Entry level

Company Overview Since 1988, Rubenstein Law has been a trusted advocate for personal injury victims, growing into a nationally recognized firm with over 60 attorneys and 400 professionals. Known for securing billions of …

Skills: Verbal Communication, Written Communication, Customer Support, Client Services, Time Management

Rubenstein Law logoRubenstein Law

Legal Assistant/Secretary

New York, New York, United States · On-site

$24/hr–$26/hr

Entry level

Company Overview Since 1988, Rubenstein Law has been a trusted advocate for personal injury victims, growing into a nationally recognized firm with over 60 attorneys and 400 professionals. Known for securing billions of …

Skills: Bilingual (English/Spanish), Customer Service, Multitasking, Organization, Detail Oriented

Rubenstein Law logoRubenstein Law

Legal Assistant/Secretary

New York, New York, United States · On-site

$24/hr–$26/hr

Mid level

Company Overview Since 1988, Rubenstein Law has been a trusted advocate for personal injury victims, growing into a nationally recognized firm with over 60 attorneys and 400 professionals. Known for securing billions of …

Skills: Bilingual English/Spanish, Customer Service, Multitasking, Organization, Detail Oriented

Rubenstein Law logoRubenstein Law

Paralegal

Tampa, Florida, United States · On-site

Mid level

Company Overview Since 1988, Rubenstein Law has been a trusted advocate for personal injury victims, growing into a nationally recognized firm with over 60 attorneys and 400 professionals. Known for securing billions of …

Skills: Litigation Support, Legal Research, Drafting Pleadings, Discovery Management, Case Management

Rubenstein Law logoRubenstein Law

Litigation Assistant

Tampa, Florida, United States · On-site

Entry level

Company Overview Since 1988, Rubenstein Law has been a trusted advocate for personal injury victims, growing into a nationally recognized firm with over 60 attorneys and 400 professionals. Known for securing billions of …

Skills: Bilingual (English/Spanish), Customer Service, Multitasking, Organization, Detail Oriented

Rubenstein Law logoRubenstein Law

Pre-Litigation Attorney

Woodbridge Township, New Jersey, United States · On-site

Mid level

Company Overview Rubenstein Law has been getting justice for personal injury victims since 1988. Founder Robert Rubenstein and CEO Nicole Armstrong have grown Rubenstein Law to over 50 Attorneys, including 20 Partners, 1…

Skills: Legal Research, Case Evaluation, Negotiation, Client Counseling, Medical Case Review

Rubenstein Law logoRubenstein Law

Litigation Assistant

West Palm Beach, Florida, United States · On-site

Entry level

Company Overview Since 1988, Rubenstein Law has been a trusted advocate for personal injury victims, growing into a nationally recognized firm with over 60 attorneys and 400 professionals. Known for securing billions of …

Skills: Bilingual (English/Spanish), Customer Service, Multitasking, Organization, Detail Oriented

Rubenstein Law logoRubenstein Law

Litigation Assistant

Jacksonville, Florida, United States · On-site

Entry level

Company Overview Since 1988, Rubenstein Law has been a trusted advocate for personal injury victims, growing into a nationally recognized firm with over 60 attorneys and 400 professionals. Known for securing billions of …

Skills: Bilingual (English/Spanish), Customer Service, Multitasking, Organization, Detail Oriented

Rubenstein Law logoRubenstein Law

Paralegal

Jacksonville, Florida, United States · On-site

Mid level

Company Overview Since 1988, Rubenstein Law has been a trusted advocate for personal injury victims, growing into a nationally recognized firm with over 60 attorneys and 400 professionals. Known for securing billions of …

Skills: Legal Research, Drafting Pleadings, Case Management, Discovery Compliance, Trial Preparation

Rubenstein Law logoRubenstein Law

Litigation Attorney

Jacksonville, Florida, United States · On-site

Mid level

Company Overview Rubenstein Law has been getting justice for personal injury victims since 1988. Founder Robert Rubenstein and CEO Nicole Armstrong have grown Rubenstein Law to over 60 Attorneys, including 23 Partners, 1…

Skills: Litigation, Case Management, Courtroom Presence, Negotiation, Legal Research

Rubenstein Law logoRubenstein Law

Paralegal

West Palm Beach, Florida, United States · On-site

Mid level

Company Overview Since 1988, Rubenstein Law has been a trusted advocate for personal injury victims, growing into a nationally recognized firm with over 60 attorneys and 400 professionals. Known for securing billions of …

Skills: Legal Research, Drafting Pleadings, Discovery Management, Case Management, Trial Preparation

Rubenstein Law logoRubenstein Law

Paralegal

Plantation, Florida, United States · On-site

Mid level

Company Overview Since 1988, Rubenstein Law has been a trusted advocate for personal injury victims, growing into a nationally recognized firm with over 60 attorneys and 400 professionals. Known for securing billions of …

Skills: Litigation Support, Legal Research, Drafting Pleadings, Discovery Management, Case Management

Rubenstein Law logoRubenstein Law

Litigation Attorney

New York, New York, United States · On-site

Senior

Company Overview Rubenstein Law has been getting justice for personal injury victims since 1988. Founder Robert Rubenstein and CEO Nicole Armstrong have grown Rubenstein Law to over 50 Attorneys, including 20 Partners, 1…

Skills: Litigation, Trial Advocacy, Case Management, Legal Research, Negotiation

Rubenstein Law logo

Customer Service Legal Assistant

Rubenstein Law

Miami-Dade County, Florida, United States • On-site

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Entry level

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  • Full-time
  • Paid Time Off (PTO), Paid holidays, Birthday holiday, Medical plan options, Dental insurance, Vision insurance
  • Posted 10d ago
  • Apply by Sep 16
  • ~40 hrs/week

Responsibilities

The role focuses on delivering exceptional client care by managing incoming communications and resolving client concerns. The specialist is responsible for tracking client interactions and keeping clients informed about their case status.

Requirements

Candidates must be bilingual in English and Spanish with at least one year of experience in an office, medical, or legal setting. Strong communication skills and the ability to multitask in a fast-paced environment are required.

Full job description

Company Overview
Since 1988, Rubenstein Law has been a trusted advocate for personal injury victims, growing into a nationally recognized firm with over 60 attorneys and 400 professionals. Known for securing billions of dollars for clients, the firm handles a wide range of cases, including auto accidents, catastrophic injuries, medical malpractice, and mass tort litigation. Rubenstein Law is committed to delivering exceptional client care while continuing to expand nationwide.

Job Summary
The Client Satisfaction Specialist is responsible for delivering exceptional service to ensure clients receive the highest level of care and support throughout their engagement with the firm. This role focuses on cultivating strong, professional relationships with clients, staff, and executive personnel, fostering mutual respect and trust. The Client Satisfaction Specialist serves as a dedicated resource for addressing client needs, resolving concerns, and enhancing the overall client experience.

Responsibilities and Duties

  • Answer and manage incoming calls, emails, etc. while providing excellent client care and focus; ability to assess client needs and provide the correct answer, path, or method for a positive client experience.
  • Strive to meet and go above personal and team targets, goals, and quotas.
  • Aim for client resolution and return.
  • Record and organize client interactions and profile/account changes.
  • Ability to resolve problems by clarifying the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution.
  • Conduct prompt, thorough, and fair investigation by obtaining relevant facts to determine coverage, origin, and extent of losses.
  • Keep clients and others informed about their case status with clear, timely and accurate written/oral communications. 
Qualifications and Skills
  • Excellent verbal and written communication skills.
  • 1+ year of experience in an office, medical, or legal office setting. Previous experience in customer support, client services, sales, or a related field preferred.
  • Ability to tackle multiple client scenarios at once.
  • Excellent time management and prioritization skills.
  • Ability to answer the phone, listen actively, relay information, and type necessary details simultaneously.
  • Basic computer skills and experience with tracking and recording call information, filing documents, or updating client profiles/accounts.
  • Bilingual (English/Spanish) required.
(Monday- Friday Shift 9am - 5pm)

Benefits
  • Paid Time Off (PTO) plus 8 paid holidays a year
  • Additional birthday holiday
  • Comprehensive benefits package including multiple medical plan options, dental, vision, disability, supplemental coverage, and company-paid life insurance
  • Bereavement leave to support employees and their families during difficult times
  • Hospital leave benefits for qualifying medical situations
  • 401(k) retirement plan with company matching contributions
  • Bonus opportunities
  • Commitment to employee wellness and long-term success

Related keywords

Personal InjuryLegal AssistantClient SatisfactionCase StatusMedical MalpracticeMass Tort LitigationCustomer ExperienceBilingualSpanishLegal OfficeClient RelationsCall Management

About Rubenstein Law

LinkedInVisit site

Personal Injury law firm since 1988. Billions won for our clients.

Industry
Law Practice
Company size
201-500 employees
Founded
1988
Headquarters
Miami, Florida
LinkedIn followers
6,206

Rubenstein Law has been getting justice for personal injury victims since 1988. Founder Robert Rubenstein and CEO Nicole Armstrong have grown Rubenstein Law to over 50 Attorneys, including 20 Partners, 12 Board Certified Litigators, and over 400 supporting professionals. Today Rubenstein Law is recognized as a premier name in Personal Injury, representing clients in a variety of case claims, including auto injuries, slip and fall injuries, catastrophic injuries, premise liability, medical malpractice, child & birth injury, motorcycle accident cases, and traumatic brain injury (TBI) cases. Rubenstein Law's Mass Tort division represents clients nationwide in defective products, dangerous drugs, and chemical cases. With a strong reputation for success and Billions of dollars won for clients, Rubenstein Law continues to grow to meet the needs of victims nationally. As the Firm expands, Rubenstein Law is committed to providing every single client with the excellent care and attention that has built the Firm's reputation and success.

Offices: 9130 S. Dadeland Blvd, Penthouse Suite, Miami, Florida 33156, US · 2 South University Drive, Suite 235, Plantation, Florida 33324, US · 250 S Australian Ave, Suite 1000, West Palm Beach, Florida 33401, US · 200 S Orange Ave, 2000, Orlando, Florida 32801, US · 401 East Jackson Street, Suite 1410, Tampa, FL 33602, US

Personal InjurySlip and FallMedical MalpracticeCar & Motorcycle AccidentsNursing Home Abuse & NeglectWrongful DeathHead and Traumatic Brain InjuriesBirth InjuriesConstruction Site InjuriesProduct Liability
View all jobs at Rubenstein Law

About Rubenstein Law

LinkedInVisit site

Personal Injury law firm since 1988. Billions won for our clients.

Industry
Law Practice
Company size
201-500 employees
Founded
1988
Headquarters
Miami, Florida
LinkedIn followers
6,206

Rubenstein Law has been getting justice for personal injury victims since 1988. Founder Robert Rubenstein and CEO Nicole Armstrong have grown Rubenstein Law to over 50 Attorneys, including 20 Partners, 12 Board Certified Litigators, and over 400 supporting professionals. Today Rubenstein Law is recognized as a premier name in Personal Injury, representing clients in a variety of case claims, including auto injuries, slip and fall injuries, catastrophic injuries, premise liability, medical malpractice, child & birth injury, motorcycle accident cases, and traumatic brain injury (TBI) cases. Rubenstein Law's Mass Tort division represents clients nationwide in defective products, dangerous drugs, and chemical cases. With a strong reputation for success and Billions of dollars won for clients, Rubenstein Law continues to grow to meet the needs of victims nationally. As the Firm expands, Rubenstein Law is committed to providing every single client with the excellent care and attention that has built the Firm's reputation and success.

Offices: 9130 S. Dadeland Blvd, Penthouse Suite, Miami, Florida 33156, US · 2 South University Drive, Suite 235, Plantation, Florida 33324, US · 250 S Australian Ave, Suite 1000, West Palm Beach, Florida 33401, US · 200 S Orange Ave, 2000, Orlando, Florida 32801, US · 401 East Jackson Street, Suite 1410, Tampa, FL 33602, US

Personal InjurySlip and FallMedical MalpracticeCar & Motorcycle AccidentsNursing Home Abuse & NeglectWrongful DeathHead and Traumatic Brain InjuriesBirth InjuriesConstruction Site InjuriesProduct Liability
View all jobs at Rubenstein Law

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