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Part-time
professional certificate, bachelor degree
Salary Packaging, Flexible Work Options, Free and Secure Car Parking
Posted 44d ago
~24 hrs/week
Responsibilities
Manage the end-to-end recruitment, onboarding, and placement process for volunteers across Wesley Mission Queensland services. Build volunteer pipelines through targeted attraction campaigns and collaborate with service leaders to identify staffing needs.
Requirements
Requires experience in end-to-end recruitment and a strong understanding of the non-profit sector. Proficiency in CRM systems and the ability to maintain meticulous compliance records are essential.
Full job description
Your Role as Engagement Officer
The Engagement Officer plays a vital role in connecting passionate community members with meaningful volunteer opportunities across Wesley Mission Queensland. As the central point for volunteer recruitment and onboarding, this position is responsible for delivering the end-to-end recruitment and placement process while ensuring all compliance requirements are met.
Working collaboratively with service leaders and community stakeholders, the Engagement Officer builds strong volunteer pipelines, supports successful volunteer integration, and contributes to a positive and engaging volunteer experience that strengthens our services and communities.
Key responsibilities include:
Managing the end-to-end recruitment, selection, onboarding and placement of volunteers across Wesley Mission Queensland services.
Developing and implementing targeted volunteer attraction campaigns across digital platforms, community networks and events.
Partnering with service leaders to identify volunteer needs and develop clear, engaging volunteer position descriptions.
Conducting volunteer screening, interviews, reference checks and ensuring all onboarding compliance requirements are completed.
Acting as the central point of contact for prospective volunteers, providing professional guidance and support throughout the recruitment journey.
Maintaining accurate volunteer records across CRM, Volunteer Management Systems and other organisational platforms.
Monitoring recruitment activity and reporting on volunteer pipelines, placement outcomes and recruitment effectiveness.
Supporting volunteer recognition initiatives and representing Volunteer Relations at internal and external engagement events.
Building and maintaining strong relationships with internal stakeholders to ensure successful volunteer placements and ongoing collaboration.
Assisting with additional duties as directed by the Engagement Coordinator or Team Leader.
This is a part-time position consisting of 24 hours per week.
What We Offer
Community-Focused Team Culture: Be part of a passionate team that values connection, collaboration, and making a genuine difference in people’s lives every day.
Salary Packaging: As a not‑for‑profit employee, you can package up to $15,900 each year on everyday living expenses and up to $2,650 on meals and entertainment reducing your taxable income and giving you more in your pocket.
Flexibility and Balance: We can offer a range of flexible work options to help you achieve the balance that works for you.
Free and Secure Car Parking: No more paid parking! Employees can enjoy complimentary access to secure parking, ensuring the safety of their vehicles while at work
What We're Looking For
Understanding of the non-profit sector and the operational requirements of delivering volunteer services in diverse community settings.
Experience in end-to-end recruitment, including multi-channel sourcing, candidate screening and values-aligned interviewing.
Ability to work effectively within a collaborative team environment to achieve high-performance outcomes.
Strong interpersonal skills with the ability to build positive relationships with a broad range of internal and external stakeholders.
Proficiency in drafting targeted marketing content, position descriptions, general correspondence and related documentation.
High-level accuracy in data entry and documentation, ensuring meticulous record-keeping and regulatory compliance.
Experience using CRM platforms, Volunteer Management Systems, Learning Management Systems or similar systems for data management and activity tracking.
A Valuable Addition, Yet Not a Must-Have!
Tertiary qualification, diploma or equivalent experience in Community Services, Volunteer Management, Human Resources, Administration, Events Management or a related field.
Foundational knowledge of the National Standards for Volunteer Involvement and the volunteer lifecycle.
Awareness of Australian legislative requirements within the aged care, disability and community sectors as they relate to volunteer compliance and onboarding.
Essential Requirements
Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy).
Relevant probity checks required by legislation and Wesley Mission Queensland policy.
Current Driver's Licence and willingness to travel as required.
Apply Now!
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Join a Team Where Your Work Truly Matters
Our Volunteer Relations Team is at the heart of the communities we serve. They connect passionate people with meaningful opportunities, creating a welcoming and supportive environment where volunteers feel valued and inspired.
Through genuine relationships and a shared commitment to care, the team helps volunteers make a real difference in the lives of others by strengthening community connections and bringing our mission to life every day.
Related keywords
Non-profitVolunteer ManagementCRMLearning Management SystemsNational Standards for Volunteer InvolvementAged Care ComplianceDisability SectorCommunity ServicesHuman ResourcesRecruitment PipelineProbity ChecksStakeholder Engagement
Since 1907, Wesley Mission Queensland (WMQ) has been helping people across Queensland build stronger and more inclusive communities. Previously as a mission activity born of the Albert Street Uniting Church, WMQ is a not-for-profit providing community support; mental health services; aged, disability and palliative care; and retirement living through our 13 residential aged care homes, three retirement villages, 14 specialist disability accommodation facilities and two hospices. Our staff engage with people from all walks of life to encourage choice and independence.
WMQ has a long and proud history of supporting people in need. Founded in the 1900s to provide meals to children and women in need, we now operate as an Institution of the Uniting Church. We work collaboratively with other Uniting Church congregations, community organisations and government bodies to provide accessible and flexible services to older people, those living with a disability or mental illness, and vulnerable children and families. Through its Reconciliation Action Plan, Wesley Mission Queensland celebrates diversity and stands with First Nations Peoples for an equal and united future.
With more than 3000 employees and 2400 volunteers working across approximately 90 services, we are guided by the Wesley Charter, a framework that guides our interactions with the people we serve. Our people strive to make a difference in people’s lives by building relationships, showing respect and demonstrating compassion.
Offices: 930 Gympie Rd, Chermside, Queensland 4032, AU · 620 Seventeen Mile Rocks Rd, Sinnamon Park, QLD, AU · 930 Gympie Rd, Brisbane, QLD 4032, AU
Residential Aged Care Youth and FamiliesEmergency Support ServicesDisability CareChild CareMental HealthRetirement LivingTherapyRespite and WellnessTraining and Employment
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