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Part-time
high school, professional certificate
Free Thermal Spa Access
Posted 7d ago
~40 hrs/week
Responsibilities
The Guest Experience Associate is responsible for welcoming guests, providing information on thermotherapy services, and promoting regional tourism. They also ensure the cleanliness and maintenance of spa facilities while handling customer transactions and inquiries.
Requirements
Candidates should have a high school diploma and ideally one year of customer service experience. The role requires physical stamina for outdoor tasks and the ability to work in a fast-paced environment.
Full job description
Guest Experience Associate
Bordered by the Crescent Drive Golf Course and only 20 minutes from downtown Winnipeg, Thermea Spa Village opened its doors in 2015. This relaxation and renewal centre focuses on thermotherapy practices and relaxation techniques from Scandinavian countries. It offers a multisensorial experience in an all-embracing natural setting to contribute to the health and wellness of its guests.
Continuously innovating and evolving by creating unique relaxation experiences, it is the only Nordic-style spa in the Canadian Prairies today.
We are currently seeking passionate customer service professionals, who will use their skills to transform people’s lives, one visit at a time. Join our team.
Associates with Thermea Spa Villagewill embrace the following values:
Accountability
Engagement
Respect
Integrity
Teamwork
Job Summary:
Reporting to Manager of Operations, the Guest Experience Associate’s primary objective is to welcome, assist and advise customers on the cycle of thermotherapy & the benefits, services and activities of Thermea Spa Village and, more broadly, promotes tourism of the region. The Associate will be held to standards of customer service excellence in order to deliver our distinct service product while acting as an ambassador to our customers and handling, in a courteous, quick and efficient manner, various transactions while ensuring the upkeep of the premises.
Responsibilities & Essential Duties:
Welcomes and registers guests in a personalised and professional manner;
Answers inquiries regarding the services and its facilities;
Assists with reservations and maintains customer records; process various payment methods;
Maintains par stock of supplies and accessories;
Maintains cleanliness of the spa, including reception, lobby, pavilions, staff areas, and locker rooms;
Ensures that all amenities are maintained to the highest standards;
Refreshes lockers and refills fresh towels and toiletries;
Learn and communicate daily information that will ensure customers have a pleasant stay;
Listen to customer needs and respond to their requests;
Ensures flow of saunas, and may perform spa rituals inside saunas;
Tasks related to starting and monitoring fire;
Seasonal outdoor tasks such as sweeping, raking and shovelling ;
Monitors and maintains site capacities;
Perform other related duties.
Requirements:
High school diploma;
One-year experience in customer service; an asset;
Basic knowledge of Windows based software, an asset;
Knowledge of the region as well as tourist attractions, an asset;
Knowledge of the SpaBooker system, an asset;
Certificate or Diploma in Hospitality/Tourism Management; an asset;
WHMIS and PHIA Certification; an asset;
Ability to communicate clearly with customers, managers and other associates;
Be in good physical condition; ability to work outdoors during all months of the year (weather appropriate uniform provided); ability to work in a standing position for long periods of time, ability to lift up to 30 lbs.;
Must be able to work in a fast-paced environment with a calm demeanor.
Just over 20 years ago, Martin Paquette, founder of the Spas Villages, experienced the intensity of a sauna, a powerful rush of adrenalin after a cold plunge, and the bliss of regained balance in a moment of rest. From this moment came a wish: to share this experience with as many people as possible.
And so, at the end of a dirt road in Quebec’s Outaouais region, the first Spa Village slowly took shape. In 2005, our community of Artisans, passionate about sweat culture, welcomed the very first guests to Nordik Spa Village Chelsea. Today, this haven of well-being, with its focus on a relaxing social experience, is the largest spa in North America.
Building on the success of this first Village, Thermea Spa Village Winnipeg opened its doors in 2015, making it the first Nordic spa in the Canadian Prairies with the widest selection of wellness experiences for body and mind. In 2022, it’s the turn of Thermea Spa Village Whitby to help people give life a moment’s rest in the Greater Toronto Area.
Offices: Whitby, ca
LeisureHospitalityPersonal Care and HygieneWellnessTourismPersonal Health
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