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Full-time
professional certificate
Competitive rates, Salary packaging benefits up to $18,550, School holidays childcare assistance, Health and wellbeing programs, Ongoing training and development, Employee Assistance Program
Posted 21d ago
~38 hrs/week
Responsibilities
Provide direct leadership, support, and guidance to a team of domestic cleaners to ensure high-quality service delivery. Manage staff performance, conduct evaluations, and handle administrative tasks including payroll data and leave requests.
Requirements
Requires previous experience in a supervisory or team leader role and tertiary qualifications in frontline management. Must possess a current WA C Class Driver Licence and a National Police Clearance Certificate.
Full job description
The Role
We are looking for someone to provide direct leadership, support and direction to a team of Domestic cleaners to ensure a high level of cleaning service is provided to our clients, demonstrating and promoting Amana Living’s vision, mission and values! This a full-time position, 76 hours per fortnight.
Key Responsibilities
Provide day to day support, mentoring, coaching and guidance to the Solutions Cleaning Team
Facilitate the onboarding and orientation of new staff members to SBAL, including the issuing of company property and equipment as required for the position and assisting in training of new domestic cleaners as required
Role modelling best practice when delivering client care and coaching new/existing staff to do the same
Provide annual performance evaluations of staff
Maintain regular communication with the cleaning team wherever possible to establish and maintain relationships and provide direction toward expected outcomes
Effectively managing staff performance, addressing performance issues as they arise in liaison with HR and the Hospitality Manager
Conducting regular 1:1 meeting with staff, to reinforce the Amana Living culture, expectations of behaviour and to provide an opportunity for discussion and development prospects
Conduct onsite visits in relation to performance issues, staff requests and to provide ongoing support to staff
Respond to staff queries or concerns, providing direction and assistance in a timely manner
Planning and leading regular SBAL staff meetings, providing necessary updates to improve team dynamics, sustain relationships and increase a sense of belonging for staff
Following up on all issues of SBAL activity that impact on timely uploading of payroll data, prepare and provide weekly reports to Finance Department for billing purposes
Processing and monitoring leave requests and history in conjunction with the Hospitality Manager, addressing issues of sick leave with staff when required.
Monitoring all staff records and support individual key workers to develop positive working relationships with clients.
Attending and actively participating in compulsory training sessions and team meetings.
Actively participate in incident meetings and follow up with any incidents/hazards involving Domestic cleaner in a timely matter.
Contributing to the continuous improvement of own work practices and acting to enhance the professional development of self.
All other duties or projects as directed by the Hospitality Manager and Head of Hospitality Experience
Performing all duties and interacting with management, staff, residents/clients and their families, and any other person in the work environment in accordance with Amana Living’s Vision, Mission and Values.
Essential Criteria
Previous experience as a Team Leader, Supervisor and/or similar role (Within Aged Care or Health Industry is desirable but not essential)
Demonstrated experience in leading and supervising a team, including addressing performance management issues
Previous experience in facilitating meetings, training/education sessions
Proficient in Microsoft Office applications, including Microsoft Teams
Knowledge of the Aged Care industry and Home Care Standards and Guidelines (desirable but not essential)
Tertiary Qualifications in Frontline Management
National Police Clearance Certificate (no older than 6 months)
Current WA C Class Driver Licence
Why Choose Amana Living?
Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.
Our vision is a community where every older person is honoured and valued. Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust. Amana Living is proud to lead in reforms that benefit our workforce, caring for those who care for a career.
Our Benefits
Competitive rates
Salary packaging benefits up to $18,550
School holidays childcare assistance
Health and wellbeing programs and more!
Ongoing training and development to keep your skills growing
Access to our Employee Assistance Program
At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community. Join us in making a difference!
How to apply
If you are interested in this role and meet the essential criteria, please click the "apply now" button. Amana Living reserves the right to close this position prior to the closing date. Shortlisting and interviews will commence immediately.
Related keywords
Aged CareHome Care StandardsFrontline ManagementDomestic CleaningHospitalityPerformance EvaluationStaff DevelopmentWA Driver LicencePolice ClearanceClient CareAmana Living
Amana Living, one of Western Australia's largest not-for-profit aged care providers, delivers a diverse range of aged care services including residential aged care, community aged care and retirement villages across Perth and regional areas.
Amana means truth, integrity, nurturing and Living is representative of our philosophy of helping our residents and clients optimising their quality of life, with an emphasis on personal enrichment.
Amana Living currently employs over 1450 staff and 200 volunteers across Western Australia. Our staff hail from all different walks of life and, with so many different cultures among them, there are some wonderful and interesting stories to be heard.
If you are interested in working for us please join our Talent Community here: livehire.com/talent/community/amanaliving/linkedin
Offices: 541 Hay Street, Subiaco, WA 6008, AU
Aged CareRetirement VillagesHome Care ServicesTransition Care CentresNursing Homesand Dementia Day ClubsHospitalHealth CareNon ProfitCharity
How many Hospitality jobs are open in Perth, Australia right now?
There are currently 181 open hospitality positions in Perth, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Perth, Australia?
Companies currently hiring include Accor, Crown Resorts, Hilton, Marriott International Hotels, Inc., IHG Hotels & Resorts, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Perth, Australia?
Yes — 6 of the 181 open hospitality positions offer remote or hybrid work (3 remote, 3 hybrid).
How do I apply for Hospitality jobs in Perth, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.