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Mid levelVisa sponsorship
Lead. Create. Inspire. ISS IS A PLACE TO BE YOU We have ambitious goals for how we work, how we impact our surroundings and how we treat our people. It’s you that makes the difference to making amazing places, and we bel…
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Full-time
Superannuation, Career Development, Leadership Pathways, Employee Benefits
Posted 2d ago
~40 hrs/week
Responsibilities
Lead the daily delivery of services across client sites to ensure contractual obligations and customer expectations are met. Manage team engagement, HSE compliance, and maintain strong professional relationships with clients to drive service quality.
Requirements
Requires experience in service delivery or facilities management with a strong understanding of HSE principles. Candidates must possess proven leadership skills and the ability to manage competing priorities in a fast-paced environment.
Full job description
ISS IS A PLACE TO BE YOU
We have ambitious goals for how we work, how we impact our surroundings and how we treat our people. It’s you that makes the difference to making amazing places, and we believe everyone can influence change for the better.
”Connecting People and Places to Make the World Work Better”.
We are seeking an experienced and people‑focused Service Delivery Manager to lead the day‑to‑day delivery of services across our client sites. In this role, you will ensure services are delivered safely, efficiently and in full alignment with contractual, operational and customer expectations. This is a full-time position with an indicative salary of $90,000 plus superannuation.
As a key leader within our operations, you will build strong relationships with clients, support frontline teams, and drive continuous improvement to enhance service quality and customer satisfaction.
Key Responsibilities
Service Delivery Oversight — Manage daily service delivery to ensure all contractual obligations are met in a cost‑effective and customer‑focused manner
Team Engagement & HSE Leadership — Consult with staff on operational and HSE matters, actively seeking input to improve procedures and systems of work
Contract Management — Review contract requirements regularly to ensure compliance and provide strategic advice to the Key Account Manager on variations
Client Relationship Management — Build and maintain strong, professional relationships with clients, ensuring transparency and proactive communication
Training & Competency — Ensure all personnel are trained, competent and performing duties to ISS standards, including coordination of site‑specific training
Performance & KPI Management — Monitor and report on KPIs, escalating risks or issues to the Key Account Manager
Continuous Improvement — Align and refine service improvement initiatives to enhance operational performance
Reporting & Governance — Review management reports including QMR, HSE and audit findings, ensuring actions are completed and risks mitigated
Leadership & Collaboration — Participate in regular management meetings and contribute to a culture of teamwork, safety and service excellence
What You’ll Bring
Experience in service delivery, facilities management or a similar operational leadership role
Strong understanding of HSE principles and a commitment to safe systems of work
Proven ability to build relationships with clients and lead diverse teams
Strong organisational, communication and problem‑solving skills
Ability to manage competing priorities in a fast‑paced environment
A proactive, solutions‑focused mindset with a passion for continuous improvement
Why Join Us
You’ll be part of a supportive, inclusive and high‑performing team that values professionalism, safety and customer experience. We offer:
Career development and leadership pathways
A collaborative and people‑first culture
Opportunities to work across diverse client environments
Training, support and access to ISS employee benefits
ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people with disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.
We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website www.au.issworld.com
Related keywords
Service DeliveryFacilities ManagementHSEKPIsContract ComplianceQMROperational ExcellenceCustomer SatisfactionRisk MitigationSite-Specific TrainingGovernanceStrategic Advice
About ISS Facility Services Australia and New Zealand
ISS is a leading workplace experience and facility management company, connecting people and places to make the world work better.
We believe in placemaking solutions that contribute to better business performance and make life easier, more productive and enjoyable – delivered to high standards by people who care.
In line with our operations, we champion sustainable workplaces which means leveraging our in-depth knowledge and experience of how varied workplaces operate day-to-day, to plan for the big picture, and implement targeted change, at every level, from the ground up. A big part of this is ensuring our people benefit from strong welfare packages, training and support to build their skills base, and foster a culture of safety and belonging.
From strategy through to operations, we partner with over 40,000 customers in 30+ countries to deliver places that work, think and give, and is served by 330,000 employees who connect people and places every single day.
Founded in Copenhagen, Denmark in 1901, we have since grown to become one of the leading facilities management companies in the world.
ISS' Head office in the Pacific is in Macquarie park, NSW.
Offices: Level 6, 1 Thomas Holt Drive, Macquarie Park, NSW 2113, AU · 98 Carlton Gore Rd, Level 2, Newmarket, Auckland, 1023, NZ
ISS is a leading workplace experience and facility management company, connecting people and places to make the world work better.
We believe in placemaking solutions that contribute to better business performance and make life easier, more productive and enjoyable – delivered to high standards by people who care.
In line with our operations, we champion sustainable workplaces which means leveraging our in-depth knowledge and experience of how varied workplaces operate day-to-day, to plan for the big picture, and implement targeted change, at every level, from the ground up. A big part of this is ensuring our people benefit from strong welfare packages, training and support to build their skills base, and foster a culture of safety and belonging.
From strategy through to operations, we partner with over 40,000 customers in 30+ countries to deliver places that work, think and give, and is served by 330,000 employees who connect people and places every single day.
Founded in Copenhagen, Denmark in 1901, we have since grown to become one of the leading facilities management companies in the world.
ISS' Head office in the Pacific is in Macquarie park, NSW.
Offices: Level 6, 1 Thomas Holt Drive, Macquarie Park, NSW 2113, AU · 98 Carlton Gore Rd, Level 2, Newmarket, Auckland, 1023, NZ