Concierge – Workplace Experience

 

”Connecting People and Places to Make the World Work Better”.

Our team is growing and we are currently seeking people to join us in the position of Concierge at our Sydney CBD location, employed on a Full-Time basis. As the face of the workplace, you will manage enquiries, coordinate visitor services, oversee soft services delivery, and support workplace activities such as meeting room setups, relocations, and space optimisation. You will also play a key role in workplace events and initiatives, ensuring every interaction reflects professionalism, care, and operational excellence.

The Position:

• Act as the first point of contact for all workplace enquiries, providing timely and professional support.

• Manage end‑to‑end visitor services, including escorting guests within secure areas in line with security protocols.

• Maintain a safe, clean, and well‑presented workplace and event environment.

• Coordinate soft services such as cleaning, maintenance, and general site upkeep to ensure vendor SLAs are met.

• Support meeting room setups, minor relocations, and space optimisation activities.

• Maintain accurate records for visitor management, service requests, and workplace activities.

• Collaborate with internal teams, vendors, security, and event organisers to deliver a seamless workplace experience.

• Ensure compliance with workplace policies, procedures, and all health, safety, and security requirements.

Our Benefits:

• Access to staff discounts with companies including insurance and childcare
• Traineeship opportunities for eligible employees
• Career development via our internal Learning Management System
• Internal opportunities within our global organisation

Minimum Criteria:

• Strong background in hospitality or customer service with a proven record of delivering exceptional experiences.

• Demonstrated ability to build and maintain positive stakeholder relationships.

• Excellent multitasking, time management, and organisational skills.

• Professional presentation and proficiency in Microsoft Office.

• A self‑motivated, solutions‑focused mindset and the ability to work collaboratively within a team.

Why This Role Matters

You will directly influence the daily experience of employees and visitors, contributing to a workplace that is safe, engaging, and operationally smooth. Your insights and attention to detail will help inform decisions that shape the workplace environment.

To apply for this role please click on the 'apply' link and complete the online application.

ISS IS A PLACE TO BE YOU

We have ambitious goals for how we work, how we impact our surroundings and how we treat our people. It’s you that makes the difference to making amazing places, and we believe everyone can influence change for the better.

ISS IS A PLACE TO BE WHO YOU ARE

Every ISS employee, or “placemaker,” is part of both a diverse team and global community of colleagues where different skills, personalities, and life choices are acknowledged and celebrated as part of a positive, inclusive environment. ISS teams come together to care for clients and colleagues, championing talents and uniting with trust in a place open to the true self.

ISS IS A PLACE TO BECOME WHAT YOU WANT

ISS is a global workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care.

ISS IS A PLACE TO BECOME PART OF SOMETHING BIGGER

With over 485,000 employees throughout 46 countries ISS is a company of belonging.

 

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people with disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

 

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website. www.au.issworld.com