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Part-time
Monthly bonus scheme, 25% discount in retail shops and restaurants, 40% online LEGO discount, Merlin magic pass, Stay for less hotel discounts
Posted 1d ago
Apply by Aug 25
~40 hrs/week
Responsibilities
The VIP Experience Host is responsible for delivering personalized guest experiences across all VIP hospitality areas, including the VIP Desk and Eye Lounge Bar. They will ensure seamless guest interactions, provide knowledgeable recommendations, and maintain high standards of presentation and safety.
Requirements
Candidates should have previous experience in hospitality, guest experience, or premium retail environments. A naturally welcoming personality, strong communication skills, and the ability to remain calm under pressure are essential for this role.
Full job description
What you'll bring to the team
VIP Host
Location: London
Looking for a role where no two days are the same and every guest interaction matters?
At 135 metres high, the world-famous London Eye is one of the UK's most iconic attractions, welcoming millions of guests from around the world each year. We're looking for passionate, personable and hospitality-driven VIP Hosts to join our dedicated Hospitality team, delivering exceptional guest experiences that create unforgettable memories.
Whether you're welcoming guests at our exclusive VIP Desk, hosting in the Eye Lounge Bar, or delivering one of our premium hospitality experiences, you'll be the face of our VIP offering. Every interaction is an opportunity to exceed expectations through warm, personalised service and genuine hospitality.
What you'll be doing
Delivering exceptional, personalised guest experiences across all VIP hospitality areas, including the VIP Desk, Eye Lounge Bar and our portfolio of premium experiences.
Welcoming guests with confidence, warmth and professionalism, ensuring every visit feels seamless from arrival to departure.
Creating memorable moments by anticipating guest needs and consistently exceeding expectations.
Providing knowledgeable recommendations, answering guest enquiries and resolving issues with empathy, confidence and professionalism.
Building genuine rapport with guests from around the world while maintaining the highest standards of hospitality and service.
Maintaining immaculate presentation standards across all customer-facing hospitality spaces.
Supporting the smooth delivery of daily VIP operations while working collaboratively with colleagues across the attraction.
Promoting our premium experiences and helping guests make the most of their visit.
Ensuring the safety, comfort and enjoyment of every guest throughout their experience.
A quick note for previous applicants: If you have previously applied for this role but were not successful, we really appreciate your interest and the time you invested in the process. We kindly ask that you wait six months before reapplying for the same role. We’d be very happy to hear from you again after this time.
Qualifications & Experience
Has previous experience in hospitality, guest experience, customer service, hotels, premium retail, events or visitor attractions.
Loves creating memorable experiences and takes pride in delivering outstanding service.
Has a naturally welcoming personality and enjoys engaging with people from all walks of life.
Communicates confidently and professionally, even in busy environments.
Stays calm under pressure and enjoys finding solutions for guests.
Has a positive, flexible attitude and thrives as part of a supportive team.
Takes pride in presentation and consistently maintains high standards.
Is passionate about delivering five-star service, no matter the occasion.
Benefits
We offer an hourly rate paid fortnightly
Monthly Bonus Scheme based on customer service targets
25% discount in our retail shops and restaurants
40% online LEGO discount
You’ll also get your hands on a Merlin Magic Pass - giving you FREE tickets to our attractions across the GLOBE!
‘Stay for Less’ Hotel Discounts We always want to give our people the chance to enjoy our full range of the fun so our ‘Stay for Less’ scheme gives employees the chance to… go on, guess… ‘Stay for Less’ at our Merlin hotels.
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.
The UK's most popular paid-for attraction, offering the ultimate way to view the iconic London skyline from 135m
Industry
Travel Arrangements
Company size
201-500 employees
Headquarters
London
LinkedIn followers
679
At 135m, The London Eye is the world’s largest cantilevered observation wheel. It was conceived and designed by Marks Barfield Architects and was launched in 2000.
We’re a dedicated and passionate team of over 250 people who aim to inspire our customers by offering excellent service, unrivalled views and an occasion to remember.
Offices: The lastminute.com London Eye, Riverside Building, County Hall, Westminster Bridge Road, London, SE1 7PB, GB
How many Hospitality jobs are open in London, United Kingdom right now?
There are currently 2,489 open hospitality positions in London, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in London, United Kingdom?
Companies currently hiring include Accor, Marriott International Hotels, Inc., Soho House & Co, Hilton, Greene King Brewery, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in London, United Kingdom?
Yes — 252 of the 2489 open hospitality positions offer remote or hybrid work (43 remote, 209 hybrid).
How do I apply for Hospitality jobs in London, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.