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Jobs at The London Eye (Now Hiring) — 2 open

The London Eye logoThe London Eye

VIP Experience Host

London, England, United Kingdom · On-site

Entry level

What you'll bring to the team VIP Host Location: London Fancy being part of the ultimate experience in the heart of London? Of course, you do! At 135 metres the world-famous London Eye is the UK’s most popular paid for v…

Skills: Customer Service, Hospitality Management, Bar Service, Problem Solving, Communication Skills

The London Eye logoThe London Eye

Guest Excellence Manager

London, England, United Kingdom · On-site

Senior

What you'll bring to the team Step into a role where you shape how the world experiences London, from the heart of one of its most iconic landmarks, the London Eye. We’re recruiting a Guest Excellence Manager (permanent,…

Skills: Customer Service Management, Guest Experience Strategy, Accessibility Advocacy, Service Recovery, People Leadership

The London Eye logo

VIP Experience Host

The London Eye

London, England, United Kingdom • On-site

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Entry level

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  • Part-time
  • Monthly Bonus Scheme, 25% Discount In Retail Shops And Restaurants, 40% Online Lego Discount, Free Tickets To Merlin Attractions Via Magic Pass
  • Posted 22h ago
  • Apply by Jul 8
  • ~40 hrs/week

Responsibilities

Deliver guest-focused service across VIP hospitality areas, including the VIP Desk and Eye Lounge Bar. Ensure high presentation standards and support the smooth day-to-day running of operations.

Requirements

Requires previous experience in a customer-facing hospitality or bar environment. Candidates must be flexible, reliable, and possess strong communication skills to handle a fast-paced environment.

Full job description

What you'll bring to the team

VIP Host

Location: London

 

Fancy being part of the ultimate experience in the heart of London? Of course, you do! At 135 metres the world-famous London Eye is the UK’s most popular paid for visitor attraction, and we’ve got our Eye out for a VIP Hosts to join our dedicated team in delivering the most amazing experience in London! 

 

What you'll be doing: 

  • Delivering a friendly, guest-focused service across all front-of-house Hospitality areas, including the VIP Desk, Eye Lounge Bar, and our portfolio of premium Hospitality Experiences
  • Handling customer enquiries and resolving issues professionally
  • Ensuring customer‑facing areas meet presentation and service standards
  • Supporting the smooth day‑to‑day running of operations
  • Communicating effectively with colleagues and line managers
  • Working flexibly and reliably to meet guest and business needs

This is a fixed term contract. The London Eye is open daily so full availability is needed, including weekends, bank holidays and late finishes required during peak periods. Late finishes will be up to 9pm.

 

 

Qualifications & Experience

  • Experience in a customer‑facing or hospitality environment
  • Experience working in a bar setting, delivering great service to a variety of customers
  • Strong customer service skills with a guest‑first approach
  • Confident, clear and positive communication skills
  • Ability to show initiative and problem‑solve when needed
  • Reliable, punctual and willing to go the extra mile
  • Flexible and adaptable in a fast‑paced environment

Benefits

  • We offer an hourly rate paid fortnightly

  • Monthly Bonus Scheme based on customer service targets

  • 25% discount in our retail shops and restaurants

  • 40% online LEGO discount

  • You’ll also get your hands on a Merlin Magic Pass - giving you FREE tickets to our attractions across the GLOBE! 

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible. 

 

Pay Range

GBP £13.84/Hr.

Related keywords

VIP HostingHospitalityGuest ExperienceFront Of HouseCustomer ServiceBar ServiceLondon EyeTourismVisitor AttractionRetail Discount

About The London Eye

LinkedInVisit site

The UK's most popular paid-for attraction, offering the ultimate way to view the iconic London skyline from 135m

Industry
Travel Arrangements
Company size
201-500 employees
Headquarters
London
LinkedIn followers
666

At 135m, The London Eye is the world’s largest cantilevered observation wheel. It was conceived and designed by Marks Barfield Architects and was launched in 2000. We’re a dedicated and passionate team of over 250 people who aim to inspire our customers by offering excellent service, unrivalled views and an occasion to remember.

Offices: The lastminute.com London Eye, Riverside Building, County Hall, Westminster Bridge Road, London, SE1 7PB, GB

E-CommerceTourismTravel
View all jobs at The London Eye

About The London Eye

LinkedInVisit site

The UK's most popular paid-for attraction, offering the ultimate way to view the iconic London skyline from 135m

Industry
Travel Arrangements
Company size
201-500 employees
Headquarters
London
LinkedIn followers
666

At 135m, The London Eye is the world’s largest cantilevered observation wheel. It was conceived and designed by Marks Barfield Architects and was launched in 2000. We’re a dedicated and passionate team of over 250 people who aim to inspire our customers by offering excellent service, unrivalled views and an occasion to remember.

Offices: The lastminute.com London Eye, Riverside Building, County Hall, Westminster Bridge Road, London, SE1 7PB, GB

E-CommerceTourismTravel
View all jobs at The London Eye

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