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Full-time
Posted 57d ago
~40 hrs/week
Responsibilities
The Route Technician maintains the technical and operational readiness of arcade games and equipment across multiple partner locations. Responsibilities include performing repairs, conducting preventive maintenance, restocking supplies, and managing professional relationships with partner General Managers.
Requirements
The ideal candidate must possess strong hands-on repair abilities and the discipline to work independently across a weekly route. A valid driver's license and a commitment to maintaining a drug-free and alcohol-free status are required.
Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S.
Position Summary
The Route Technician is responsible for maintaining the technical, operational, and guest-ready condition of FEG route-based arcade locations. This role supports approximately 4-10 partner locations on a regular weekly schedule, ensuring games and related equipment are working, clean, stocked, safe, and ready for guests.
The Route Technician serves as a day-to-day FEG ambassador to partner locations and partner General Managers, combining technical skill, route discipline, safe driving, partner service, and independent ownership across multiple locations.
Key Responsibilities
Route Service & Location Readiness
Travel to assigned partner locations on a weekly route schedule
Inspect, test, clean, stock, and maintain games, card readers, kiosks, cranes, merchandisers, redemption equipment, and related equipment
Conduct a weekly "Test Drive" of all assigned games, attractions, and payment/swipe systems to verify functionality, guest readiness, and operational performance.
Identify, document, and address equipment issues in a timely manner to maximize uptime and minimize disruptions to the guest experience.
Maintain accurate preventive maintenance, inspection, and repair records.
Maintain a clean, organized, and professional company vehicle at all times, including routine monthly vehicle cleanouts.
Ensure all company and personal assets, including tools, parts, equipment, electronics, and valuables, are properly secured and not left visible or unsecured at the end of each workday.
Maintain appropriate inventory levels of parts and supplies within the vehicle to support operational needs.
Requirements
Ideal Candidate Profile
The ideal candidate has strong hands-on repair ability, a service mindset, and the discipline to work independently across multiple locations while representing FEG professionally with partners and guests.
What Success Looks Like
Assigned locations are clean, stocked, operational, and guest-ready
Repairs, preventive maintenance, and route visits are completed reliably and on time
Partner teams view the technician as responsive, professional, and helpful
Vehicle, safety, documentation, inventory, and company standards are consistently followed
Game room & arcade operations, attraction management & development for resorts, casinos, theme parks, waterparks & more.
Industry
Entertainment
Company size
501-1,000 employees
Founded
2004
Headquarters
Itasca, Illinois
LinkedIn followers
4,954
Family Entertainment Group (FEG) is a premier provider of arcade and family entertainment solutions, specializing in game room operations, arcade management, attraction design, and development. Since 2004, we’ve owned, operated, and managed high-performing game rooms and attractions across the U.S., partnering with resorts, hotels, casinos, waterparks, family entertainment centers (FECs), amusement parks, movie theaters, restaurants, retail destinations, and more.
We combine hands-on operating experience with integrated management systems, data-driven decision making, and best-in-class equipment to maximize revenue, optimize game mix, and keep guest experiences fresh. Our teams handle everything from concept and layout to daily arcade operations, guest service, prize merchandising, and reporting—so our partners can stay focused on their core business.
As a recognized leader in the amusement and entertainment industry, top manufacturers and distributors rely on FEG as a test bed for new games and technology, giving our partners early access to exclusive equipment and unique first-to-market attractions.
FEG is also the creator of the Human Crane Experience—a giant live-action crane game where guests step inside the machine and become the claw—showcasing our commitment to immersive, one-of-a-kind attractions that drive guest engagement and repeat visits.
Offices: 1265 Hamilton Parkway, Itasca, Illinois 60143, US
Entertainment OperationsConsultingAcquisitionsFamily Entertainment Centersamusement placesResort EntertainmentArcade OperationsFamily EntertainmentTourist AttractionsGameroom
How many Hospitality jobs are open in Atlanta, GA right now?
There are currently 1,971 open hospitality positions in Atlanta, GA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Atlanta, GA?
Companies currently hiring include Compass Group, Marriott International Hotels, Inc., Domino's, IHG Hotels & Resorts, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Atlanta, GA?
Yes — 151 of the 1971 open hospitality positions offer remote or hybrid work (92 remote, 59 hybrid).
How do I apply for Hospitality jobs in Atlanta, GA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.