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At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Dolly Parton Experience Cleaning and Safety Trainer who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Dolly Parton Experience Cleaning and Safety Trainer will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Dolly Parton Experience Cleaning and Safety Trainer plays a pivotal role in ensuring the highest standards of guest service, safety, and operational excellence within the Entertainment division. This position is responsible for onboarding, training, and supporting all Dolly Parton Experience Hosts, maintaining compliance with safety protocols, cleaning and maintenance procedures, and fostering a positive, team-oriented environment.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Coordinate with Team Lead on the onboarding and training of all new Dolly Parton Experience Hosts
• Update and maintain Host rosters and databases
• Train all new and returning Hosts in GST, ADA, Dolly Parton Experience Host modules
• Ensure each Dolly Parton Experience Host is trained according to company guidelines. Ensure required documentation is completed in a timely manner
• Audit Dolly Parton Experience Hosts for training purposes, including coaching and praise as necessary; this includes but is not limited to observations, paperwork audits, quizzing, etc
• Act as Subject Matter Expert of all Dolly Parton Experience Host SOP’s, training checklists and handbooks
• Enforce safety standards and serve as an approved Safety Trainer of the Dolly Parton Experience, effectively training others
• Partner with leaders and ensure 100% Safety compliance and consistency throughout the Entertainment division
• Maintain and update SDS and Chemical Inventory documentation
• Provide verbal and written communication for necessary training classes
• Be an active participant in safety issues relating to personal safety and the safety of fellow Hosts and Guests
• Maintain confidentiality as required
• Work varying hours and in different areas when needed
• Oversee the cleanliness and sanitization of indoor/outdoor venues, queue lines, closets, and surrounding areas and report any maintenance needs to Lead / Supervisor
• Oversee daily cleaning of the Experience, hold brief meeting each morning to discuss assignments
• Provide training for new Dolly Parton Experience Hosts, including how to handle Guest opportunities and following all company policies
• Guarantee entertainment signage and show times are posted accurately each day
• Ensure Dolly Parton Experience Hosts inside/outside the venues are providing a safe environment for Guests as needed
• Be a positive servant leader
• Fill out venue reports as necessary
• Create and communicate area placement schedules
• Communicate with all leadership regarding venue operations such as: venue opening/closing, technology opportunities, temperature control, etc
• Perform regular and rotating duties across multiple “indoor/outdoor” venue locations

Management reserves the right to change / add to these duties at any time

Education and Experience Required

• Minimum 18 years of age
• High school diploma or GED required
• Excellent verbal communicator – consistent and detailed
• Must successfully pass a pre-employment background check
• Leadership experience preferred, within an entertainment or Guest service field highly preferred
• Basic computer skills required

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with Guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must maintain a professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to comprehend instructions and retain information
• Able to perform duties consistently while creating a safe and secure environment for Hosts and Guests
• Able to be flexible and handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Must be able to communicate effectively with Guests and Hosts using approved communication methods
• Able to tolerate various temperatures while working indoors and outdoors
• Willing and able to prioritize tasks and complete assignments on time
• Willing and able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Willing and able to be productive in a fast-paced environment
• Must be able to handle a high volume of Guests at theater without creating unnecessary / unproductive stress in the workplace
• Must be able to initiate conversations with our Guests while maintaining eye contact and a friendly demeanor
• Willing and able to count
• Must wear costume as outlined by Entertainment team
• Willing and able to wear all PPE as required
• Willing and able to tolerate noise at high levels
• Must be comfortable with public speaking to a large crowd during normal/emergency situations
• Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
• Must be able to periodically scan the venue to ensure the safety of our Guests

   

Physical and Cognitive Requirements   

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 20 lbs. utilizing company’s safety guidelines for safe lifting 
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions 
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
• Ability to climb stairs
• Need finger movement to handle tickets / counters
• Willing and able to push and pull
• Ability to work with and tolerate detergents and chemicals utilized in the area

 

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.