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$22/hr–$25/hr
Full-time
high school
Posted 15d ago
~40 hrs/week
Responsibilities
Oversee daily PM front desk operations, including guest check-ins, check-outs, and the resolution of guest concerns. Lead the front desk team to ensure accurate guest information and seamless lodging and food and beverage services.
Requirements
Requires a high school diploma and 2-3 years of experience in hospitality or customer service. Candidates must be proficient in MS Office and POS systems, with the flexibility to work nights and weekends.
Full job description
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.
1507 E. Millers Cove Rd
Walland, TN 37886

The PM Front Desk Supervisor is responsible for daily operations and overseeing all front desk functions. Responsibilities also include effectively handling guest questions, problems, concerns, and needs related to lodging or food and beverage and the property. This position is PM only.
The pay rate for this position is $22.00-$25.00 per hour.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Front Desk • Answer and respond to guests' requests and individual needs promptly • Maintain a keen understanding of Opera functions • Resolve billing questions or concerns • Check hotel availability & assist with making reservations • Responsible for attending daily line-ups to confirm that all guest information is accurate, which will ensure a smooth operation • Responsible for checking guests in and out, including greeting, giving proper welcome packets and room assignment • All front desk duties, including answering phones and assisting guests with request • Maintain inventory such as movies, medical supplies, and backstock of miscellaneous items such as batteries and personal hygiene items • Review group resumes when necessary to ensure all group needs are met and assist Sales with groups by preparing BEO's, group rooms, group arrivals, and group key packets • Maintain a clean and neat work area • Review daily reports and follow through with the Front Desk Team to ensure that all information is correct in the system • Review each guest profile and reservation before arrival to ensure it is complete • Set standards and lead the Front Desk Team by example
Accounting • Ensure that all guests are charged correctly for items purchased • Understand the point of sale operations for the gift shop and incidental charges • Follow all procedures and make sure all agents do as well
Must comply with all company policies and procedures. Must be able to work well with other Team Members, Managers, and interact with our guests. Regular and consistent attendance is required to perform the essential functions of this position. Must have the flexibility to work nights and weekends.
SUPERVISORY RESPONSIBILITIES • None
EDUCATION and or EXPERIENCE • High School diploma or equivalent • 2-3 years of Hospitality or Customer Service experience • Basic understanding in MS Office Programs and Point of Sale System
LANGUAGE SKILLS • Must have excellent written & verbal communication skills • Must be able to communicate effectively with guests, managers, and team members
MATHEMATICAL ABILITY • Basic knowledge and understanding of math and general accounting
REASONING ABILITY • Must be able to make decisions under pressure • Must be able to manage diverse tasks simultaneously • Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
PHYSICAL DEMANDS • Must be able to sit or stand for long periods • Must be able to lift up to 40 lbs. • Must be able to operate a company vehicle or golf cart safely
WORK ENVIRONMENT • General desk / front desk guest reception area • Must be able to work outdoors in all weather conditions
Related keywords
OperaPoint of SaleHospitalityFront DeskGuest ServicesBEOLodgingCustomer ServiceBillingReservation System
Blackberry Farm is a Relais & Châteaux property situated on 4,200 acres in the Great Smoky Mountains of East Tennessee.
Industry
Hospitality
Company size
501-1,000 employees
Founded
1976
Headquarters
Walland, TN
LinkedIn followers
16,740
At Blackberry Farm, our attention to every detail, impeccable service, unique activity offerings and outstanding cuisine provides our guests with one of the world’s most dynamic experiences. As one of the most celebrated small resorts in the world, we offer the opportunity to learn and experience how to deliver one-of-a-kind service and quality experiences. In 2011, Travel + Leisure named Blackberry Farm the #1 Resort in North America, 2012 Andrew Harper’s #1 Food and Wine Resort, and 2012 Travel + Leisure’s Best Service in North America. In 2013, our Executive Chef received the James Beard Award for Best Chef Southeast. In 2014, the Barn received the James Beard Award for its Outstanding Wine Program and in 2015 for Outstanding Service. Through adventure, wellness, farming, and epicurean activities in the beautiful Smoky Mountains of Eastern Tennessee, we cap off our guests experience by providing activities and adventures found no where else.
For reservations and information, please call (800)-993-7824 or visit www.blackberryfarm.com.
To apply for a position, please visit http://www.blackberryfarm.com/careers/opportunities.
Offices: 1471 West Millers Cove Road, Walland, TN 37886, US
Food and WineLuxury FarmingAdventureSpa and WellnesshospitalityretailBreweryHoteland resortResorts
Based on 306 listings with disclosed salaries, most hospitality jobs in Tennessee pay between $45k–$85k per year. Individual offers vary with seniority, company size, and specialization.
How many Hospitality jobs are open in Tennessee right now?
There are currently 7,460 open hospitality positions in Tennessee listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Tennessee?
Companies currently hiring include Domino's, Compass Group, Starbucks, Marriott International Hotels, Inc., Aramark Healthcare+, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Tennessee?
Yes — 98 of the 7460 open hospitality positions offer remote or hybrid work (48 remote, 50 hybrid).
How do I apply for Hospitality jobs in Tennessee?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.