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Full-time
Posted 57d ago
Apply by Jul 15
~40 hrs/week
Responsibilities
Lead a team of concierge ambassadors to provide luxury hospitality services and act as the primary liaison with the property manager. Responsibilities include managing staff schedules, payroll, performance goals, and implementing operational SOPs.
Requirements
Requires at least five years of hospitality experience, including two years in luxury retail or upscale hotel/multifamily environments. Candidates must possess strong leadership skills and a proven track record of delivering exceptional guest service.
Full job description
Stratton Amenities, a premier provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team. We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients.
The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ensuring the delivery of exceptional service to our residents, guests, and prospects. The ideal candidate will have a passion for hospitality and a commitment to creating memorable experiences.
Key Responsibilities:
Act as the face of the property, leading by example
Facilitate communication between the property manager and the concierge team
Exceed expectations by providing anticipatory service and smooth accommodations
Address resident concerns and complaints promptly and professionally
Conduct weekly meetings with the property manager to identify areas for improvement
Manage team schedules and oversee weekly payroll
Hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals
Implement and enforce accountability measures, disciplinary action, and performance coaching
Develop and implement new SOPs to continually improve concierge operations
Foster a positive work culture and environment
Enforce uniform and grooming standards
Participate in monthly regional director calls
Position Requirements:
A passion for delivering exceptional service and hospitality
Excellent verbal and written communication skills
Strong problem-solving and leadership abilities
Outstanding relationship-building skills
Ability to maintain confidentiality
A sense of pride and ownership in the position and property
Ability to respond quickly and genuinely to residents’ and guests’ requests
At least five years of hospitality experience
Exceptional interpersonal skills and guest service abilities
Organized, proactive, productive, and self-motivated with a positive attitude
Ability to maintain a neat and professional appearance
Ability to think clearly and make concise decisions under pressure
Secondary Responsibilities:
Build rapport and relationships with residents
Maintain professional telephone etiquette and message delivery
Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
Assist in scheduling and completing amenities’ requests
Escort individuals as necessary
Walk the premises to ensure the highest standards are being met
Perform all other duties as assigned by the property manager or per property SOP’s
Flexibility to work nights, weekends, and holidays
Experience Requirements:
Leadership and supervisory skills and experience
Training and development experience
Exceptionally enthusiastic and positive individual
2 years’ experience in Hospitality, Multifamily or Upscale Hotel
2 years’ experience in a busy luxury retail environment
Must have experience delivering exceptional service
Stratton Amenities is an equal opportunity employer. We believe in the power of diversity and inclusion in creating connections and fostering a culture of service.
A full-service concierge solution providing luxury, hotel-style services to a variety of properties. #ACultureOfService
Industry
Hospitality
Company size
201-500 employees
Founded
2015
Headquarters
Frisco, Texas
LinkedIn followers
2,756
Stratton Amenities is a full-service concierge solution providing luxury, hotel-style services to a variety of properties including but not limited to, mixed-use, multifamily, condominium, and commercial properties. Our drive for excellence and passion for hospitality empowers our associates to always be committed to providing quality service and unparalleled support so residents and guests can have a memorable experience.
> Customizable to fit the needs of our clients and resolve their unique challenges.
> Boost resident engagement and satisfaction by enhancing their living experience with our value-adding services that will ultimately increase resident retention.
> Our clients will gain peace of mind by safeguarding their property.
> Top-notch training and continuous development to all our associates to ensure efficient, consistent, and professional service.
Offices: 12530 Lebanon Rd, 206, Frisco, Texas 75035, US
Based on 401 listings with disclosed salaries, most hospitality jobs in Pennsylvania pay between $48k–$85k per year. Individual offers vary with seniority, company size, and specialization.
How many Hospitality jobs are open in Pennsylvania right now?
There are currently 9,413 open hospitality positions in Pennsylvania listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Pennsylvania?
Companies currently hiring include Domino's, Aramark Healthcare+, Sheetz, Compass Group, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Pennsylvania?
Yes — 101 of the 9413 open hospitality positions offer remote or hybrid work (62 remote, 39 hybrid).
How do I apply for Hospitality jobs in Pennsylvania?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.