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Lead the deployment of products and services for new clients while acting as the primary bridge between the company and the client. Drive user adoption and align implementation activities with business objectives through effective project management and cross-functional collaboration.
Requirements
Requires 3-6 years of experience in implementation or project management, preferably within SaaS, Hospitality, or Construction. A PMP or comparable certification is preferred, along with a proven track record of managing multiple client-facing software implementations.
Full job description
The Role
Crafty is seeking an experienced Implementation Project Manager to become an instrumental player within our Implementation team. The Implementation Project Manager plays a critical role in leading the smooth deployment of products, services, and systems within Crafty for our new clients, acting as the bridge between the company and the client. They are responsible for driving alignment within business objectives and driving user adoption of our products and resources. The role requires a mix of project management, product knowledge, client interaction, and problem-solving skills.
Required Attributes
Project Management: Drives projects from initiation to completion by managing scope, timelines, and deliverables while ensuring alignment with client and organizational objectives.
Client Engagement & Onboarding: Act as the main point of contact for clients during implementation. Understand client requirements and tailor solutions accordingly.Provide training and support to ensure user adoption.
Effective Communication: Communicates clearly and persuasively across various channels, ensuring mutual understanding while fostering transparency and collaboration with clients and teams
Cross-Functional Collaboration: Works closely with diverse teams, including Sales, Client Success, and Client Operations, to ensure alignment, clear communication, and the seamless execution of implementation goals
Process Creation and Improvement: Develops and refines processes to enhance operational efficiency, ensuring scalability, consistency, and continuous improvement across all implementation activities.
Product Knowledge: Understanding of the product(s) being implemented, including all features, capabilities, and limitations
Adaptable: Demonstrates flexibility in dynamic environments, adjusting strategies and approaches to meet evolving client needs and organizational priorities
Ideal Experience
3-6 years of experience in Implementation, Project Management, or related role, preferably in Hospitality, SaaS, or Construction/Design
Experience in client facing roles, managing end to end implementations of software, systems, or services with a proven track record of managing multiple projects at once
Ability to work with cross functional teams, managing timelines, risk mitigation plans, and multiple stakeholders
PMP or comparable certification preferred
Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.
Role Goals
Goal #1: Deliver a Best-in-Class Client Experience
By EOY, manage up to 25 implementations per quarter at a 90% or above quality score and proactively identify and address potential project risks early in the implementation process — with a target of reducing project escalations and improving client feedback scores — measured monthly via HubSpot project quality tracking and escalation pipeline and reported quarterly, to ensure every client receives a seamless, high-quality onboarding experience.
Goal #2: Accelerate Time to Revenue Through Efficient Project Execution
By EOY, contribute to ~3 implementation initiatives per quarter, each with a clear deliverable that directly supports faster client activation — tracked quarterly via initiative completion against defined milestones.
Goal #3 (AI): Adopt AI-Enabled Improvements to Enhance Implementation Execution
By EOY, adopt and leverage the AI-enabled workflow improvements introduced by the Manager, Implementations — specifically incorporating AI-assisted project management flows and AI tools into routine implementation tasks — with individual time savings measured against the per-task time model to be built in H1 2026. Success will be assessed against the completed time model and reported at year end.
What we offer:
Our people mean everything to us. When you join Crafty, you’re joining a team of passionate, smart, and supportive people who work incredibly hard and have a good time along the way.
We are proud to offer a compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision plans, an automatic 4% 401k contribution, unlimited paid time off, equipment certification courses, and parental leave. And, of course, it also includes Crafty-grade snacks, beverages, and fun events!
Lastly, this role offers a special opportunity: to have a major hand in shaping the future of a young, flourishing company. Your creativity, ambition, and work will steer the direction of our successes.
Our compensation amount for this role is targeted at $73,000 - $86,000 per year in Chicago. Final offer amounts are determined by multiple factors including cost of living based on location, candidate experience and expertise, and may vary from the amounts listed above.
Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.
The leading centralized platform for workplaces to manage their food and beverage program globally.
Industry
Food and Beverage Services
Company size
201-500 employees
Founded
2015
Headquarters
Chicago, Illinois
LinkedIn followers
8,754
Total funding
$26M
Crafty is a leading national provider of office food and beverage programs, helping top workplaces elevate the employee experience. Powered by an innovative, centralized platform, Crafty delivers tailored, scalable pantry services designed to meet each client’s unique needs. Since 2015, companies like DraftKings, Robinhood, and Zillow have partnered with Crafty to create workplace experiences that foster culture, connection, and productivity.
With operations in 45+ markets and a growing national footprint, Crafty supports over 400+ client offices and serves more than 300,000 employees each month. Recognized for our 200% three-year revenue growth, Crafty earned a spot on the 2023 Inc. 5000 list of America’s fastest-growing private companies.
Headquartered in Chicago, with offices in New York and the Bay Area, Crafty is helping companies craft better workplaces, one pantry at a time.
Headquartered in Chicago, with teams in New York and the Bay Area, we proudly serve 300,000+ employees across 260+ offices every month.
Recognized for our 200% three-year revenue growth, Crafty earned a spot on the 2023 Inc. 5000 list of America’s fastest-growing private companies.
Let’s craft better workplaces together.
Offices: 205 W Wacker Dr, Floor 11, Chicago, Illinois 60606, US · San Francisco, CA 94112, US · 33 Irving Pl, New York, NY 10003, US
DeliveryFood & BeverageOffice ServicesOffice KitchensSnacksBeveragesand Office ManagementVirtual WorkforceSoftwareFood and Beverage
Based on 915 listings with disclosed salaries, most hospitality jobs in Illinois pay between $55k–$97k per year. Individual offers vary with seniority, company size, and specialization.
How many Hospitality jobs are open in Illinois right now?
There are currently 9,325 open hospitality positions in Illinois listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Illinois?
Companies currently hiring include Domino's, Starbucks, Compass Group, Aramark Healthcare+, Love's Travel Stops, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Illinois?
Yes — 174 of the 9325 open hospitality positions offer remote or hybrid work (68 remote, 106 hybrid).
How do I apply for Hospitality jobs in Illinois?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.