Senior Manager - Client Retention, Health & Benefits
Gurgaon, Haryana, India · On-site
Senior
About the team As a Health and Benefits Retention Specialist at Willis Towers Watson, one will be responsible for servicing & retaining all the accounts which are under management with complete ownership of retaining all…
Skills: Client Retention, Health and Benefits Insurance, Relationship Building, Market Research, Risk Management
This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues …
Skills: Consultative Selling, Strategic Key Account Management, Negotiation Skills, Data Analysis, Problem Solving
We're committed to bringing passion and customer focus to the business. Key Responsibilities: Design and implement ML models including regression, classification, clustering, and optimization algorithms.Build and deploy …
Skills: Python, Machine Learning, Generative AI, Large Language Models, Retrieval-Augmented Generation
As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global le…
Description About Milliman: Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and…
Skills: Healthcare Strategy, Healthcare Analytics, Value-Based Care, Payment Models, Population Health Management
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and brin…
Skills: Pharmaceutical Sales, Value Based Selling, Territory Management, Relationship Building, Market Analysis
Position Overview The Director – Health Large Market is responsible for leading strategic client relationships and delivering health and benefits solutions for large-market clients. This role drives growth, ensures clien…
Sr. Specialist - Regulatory Affairs - Operations Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work,…
Skills: Client Relations, Collaboration Tools, Data Analytics, Executive Presence, Generative AI
Position Overview The Director – Health Large Market is responsible for leading strategic client relationships and delivering health and benefits solutions for large-market clients. This role drives growth, ensures clien…
Associate - Claims Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of…
Skills: Claims Management, Document Management, FNOL and Fast Track, Fraud Detection, Fraud Management
About Milliman: Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and complex iss…
Skills: C#, .NET Core, Angular, SQL Server, ASP.NET
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and brin…
Position Overview: Will be responsible for overseeing the management and processing of health/accidental/life insurance claims. This role involves ensuring accuracy, efficiency, and adherence to established guidelines an…
Skills: Claims Management, Health Insurance Knowledge, Customer Service, Analytical Skills, Problem Solving
About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering except…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree, postgraduate degree
Posted 50d ago
~40 hrs/week
Responsibilities
Responsible for servicing and retaining health and benefits accounts by managing the renewal process and building strong relationships with clients and insurers. Acts as a trusted adviser to assess client needs, resolve concerns, and collaborate with internal teams to provide seamless service delivery.
Requirements
Requires a Bachelor's or MBA degree and over 7 years of experience managing clients within the health and benefits sector. Candidates must demonstrate a proven track record in B2B environments and proficiency in Microsoft Office applications.
Full job description
About the team
As a Health and Benefits Retention Specialist at Willis Towers Watson, one will be responsible for servicing & retaining all the accounts which are under management with complete ownership of retaining all those accounts. Meet client needs and commitments and providing solutions within the TAT for all renewals with specific focus on building relationships with clients & insurers.
Key Responsibilities
Client Needs Assessment/Client Retention: Conduct thorough assessments of clients' insurance requirements by analyzing their existing coverage, evaluating risks, and understanding their financial goals. Effectively communicate and educate clients on available insurance products and their benefits.
Relationship Building: Build and maintain strong relationships with clients to foster loyalty and long-term partnerships.
Market Research: Stay updated with industry trends, market conditions, and changes in insurance regulations. Conduct regular market research to identify emerging opportunities, competitive pricing, and new insurance products that can benefit clients.
Collaboration: Collaborate with internal teams to streamline processes and provide a seamless experience to clients.
Ensure client service team understanding of client needs, service delivery methods, and the other framework relevant to services delivered.
Drive the renewal process, assembling the appropriate team to develop and implement the client-specific renewal strategy.
Educate clients on risk management, market issues and relevant trends. Serve as a trusted adviser; monitor client satisfaction; report and resolve client issues and concerns and review client expectations to ensure relationship is mutually acceptable.
Perform other related duties as assigned
Act as point of contact for complaints and escalate issues as appropriate.
Ensure both the company and clients adhere to compliance..
Collaborate with internal teams (e.g. Finex, P&C etc.) to address client’s needs
To actively work with Sales colleagues in creating Proposals, RFPs , analytics and leads.
To ensure WTW brand values are communicated to market in the right essence.
Related keywords
Health and BenefitsInsuranceClient RetentionB2BRisk ManagementRenewal StrategyRFPAnalyticsMarket ResearchComplianceAccount ManagementMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMicrosoft OutlookMicrosoft Access
At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce and maximize performance.
Offices: 51 Lime Street, London, England EC3M 7DQ, GB · 800 N Glebe Rd, Floor 10, Arlington, Virginia 22203, US
How many Healthcare jobs are open in Gurgaon, India right now?
There are currently 135 open healthcare positions in Gurgaon, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Gurgaon, India?
Companies currently hiring include Baxter International Inc., SUN PHARMA, Eli Lilly and Company, Becton, Dickinson and Company, Noise, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Gurgaon, India?
Yes — 23 of the 135 open healthcare positions offer remote or hybrid work (5 remote, 18 hybrid).
How do I apply for Healthcare jobs in Gurgaon, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.