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Full-time
associate degree
Posted 4d ago
~40 hrs/week
Responsibilities
The Patient Services Specialist coordinates clerical and medical activities, including patient registration, scheduling, and financial counseling. They act as a patient advocate while ensuring high-level customer service and maintaining accurate patient records.
Requirements
Candidates must possess at least an associate degree and demonstrate proficiency in Microsoft Office applications. A valid Basic Life Support (BLS) certification is required within 90 days of hire.
Full job description
EDUCATION & EXPERIENCE:
Minimum Qualifications:
Associate’s degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position.
Preferred Qualifications:
Previous experience working in a clinic or medical office front desk setting with basic knowledge of insurance processes preferred.
LICENSES, REGISTRATIONS OR CERTIFICATIONS:
Required:
For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certification must be obtained within 90 days of hire. Certification must be maintained for the duration of their employment in this position.
JOB SUMMARY:
The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients.
ESSENTIAL JOB FUNCTIONS:
Customer Service:
Provides high level customer service in all interactions with internal and external customers.
Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
Answers calls accurately and with exceptional customer service at all times.
Ensures caller’s needs are met and accurate information is obtained.
Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. Completes telephone encounter process if appropriate.
Acts as patient advocate and liaisons with various departments to meet mutual goals.
Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax and mail.
Addresses concerns of patients, provides service recovery, and escalates issues as needed.
Scheduling:
Applies the policies of the clinical entity to schedule appointments.
Coordinates financial counseling for day surgery.
Completes reminder calls to patients for scheduled appointments.
Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information.
Provides out of pocket cost estimates to patients.
Counsels patients about unpaid bills.
Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services.
Arrival:
Arrives patients and prepares paperwork/chart for visit.
Appropriately receipts all monies collected, tokens distributed, and deferments authorized.
Registration:
Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter.
Obtains and documents information required for third party reimbursement.
Ensures compliance with Medicare and third-party coverage.
Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization.
Disposition:
Fully dispositions each patient within the designated timeline.
Adheres to internal controls established for department.
Marginal or Periodic Functions:
Performs related duties as required.
Adheres to internal controls established for department.
Reads all OSA Announcements and relevant communications relating to job duties.
Successfully completes competency-based training and testing on an annual basis.
Prioritizes and completes all work in an accurate, effective, and efficient manner.
Locks office and secures files containing money or confidential information when away from workstation.
Properly disposes of printed patient information, logs off computer when leaving workstation and keeps passwords confidential.
Participates in team meetings/activities and supports the philosophy and goals of the team/department.
KNOWLEDGE/SKILLS/ABILITIES:
Proficient in use of PC with experience in Excel, Word, and database management packages.
Analytical and ability to collect and trend data.
Knowledge of patient care and patient problems.
Excellent human relations and written and oral communication skills.
Ability to problem-solve.
WORKING ENVIRONMENT/EQUIPMENT:
Standard hospital, clinical, and/or office environments.
Standard office equipment.
SALARY RANGE:
Actual salary commensurate with experience.
WORK SCHEDULE:
On-site, full-time, 40 hours per week. Traditional clinic hours, Monday–Friday. This position will float between multiple UTMB clinic sites within the department. This position may require rotating early and/or late shifts based on departmental staffing needs.
Equal Employment Opportunity
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.
Welcome to the University of Texas Medical Branch (UTMB)
For over a century, the University of Texas Medical Branch has been at the forefront of healthcare education and innovation, dedicated to improving the health of society both in Texas and beyond. Our legacy of excellence continues to thrive, and we're proud to offer a wide range of programs that cater to the next generation of healthcare professionals.
Academic Offerings:
Bachelor's Degree in Medical Laboratory Sciences
Master's Degrees in:
Medical Laboratory Sciences
Health Professions
Nutrition & Metabolism (Combined MS Degree with Dietetic Internship [MSDI])
Pathologists' Assistant
Transfusion Medicine
Respiratory Care
Doctorate Degrees in:
Clinical Laboratory Sciences
Occupational Therapy
Physical Therapy
We understand that choosing the right university is a pivotal decision in your educational journey. At UTMB, we recognize that each student has unique aspirations and goals, and our programs are designed to accommodate a diverse range of career paths. Connect with us and explore the endless possibilities that await you. Your future in healthcare begins here.
Offices: 301 University Boulevard, Office of Academic and Student Affairs, Galveston, TX 77555-1136, US
Occupational TherapyPhysical TherapyRespiratory CareClinical Laboratory SciencesNutrition & MetabolismMaster of Health Professionsand Health Professions
Based on 3810 listings with disclosed salaries, most healthcare jobs in Texas pay between $65k–$167k per year. Individual offers vary with seniority, company size, and specialization.
How many Healthcare jobs are open in Texas right now?
There are currently 40,249 open healthcare positions in Texas listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Texas?
Companies currently hiring include CVS Health, UTMB School of Health Professions, Aiken Regional Medical Centers, University of Texas Southwestern Medical Center, Tenet Healthcare, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Texas?
Yes — 3305 of the 40249 open healthcare positions offer remote or hybrid work (1306 remote, 1999 hybrid).
How do I apply for Healthcare jobs in Texas?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.