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St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of …
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RN-STAFF/CLIN NURSE-EP Lab-Cardiovascular Cath- 40HR Day Flex Shift (7a-5:30p M-F)- ICU or ED experience (On Call Required)
Philadelphia, Pennsylvania, United States · On-site
Mid level
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Upper Gwynedd Township, Pennsylvania, United States · Hybrid
$106k–$167k/yr
Senior
Job Description We are excited to announce a fantastic opportunity for an IT/OT Infrastructure Operations Engineer/Specialist. At our company, we are committed to delivering innovative health solutions that advance the p…
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State Drug Transparency & New Drug Reporting Analyst
Hazelwood, Missouri, United States · Hybrid
$60k–$96k/yr
Mid level
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Phlebotomist Mobile - Geisin Phlebotomist Mobile II South Wilkes-Barre Medical Arts Office Building
Wilkes-Barre, Pennsylvania, United States · On-site
Entry level$949K raised
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Emergency Room Technician I (Behavioral Health Focus) - Days/Evenings
Scranton, Pennsylvania, United States · On-site
Entry level$949K raised
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Skills: Patient care, Triage, Wound care, Splinting, EKG
Wilkes-Barre, Pennsylvania, United States · On-site
Mid level
Wilkes University invites applicants for a full time Graduate Program Clinical Coordinator position in the Passan School of Nursing Graduate Department. The Passan School of Nursing offers both undergraduate and graduate…
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RADIOLOGY TECHNOLOGIST - POOL - EPISCOPAL HOSPITAL
Philadelphia, Pennsylvania, United States · On-site
Entry level
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Associate General Dentist (DMD or DDS) - Waynesboro, PA
Washington Township, Pennsylvania, United States · On-site
$250k–$300k/yr
Entry level
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Wilkes-Barre, Pennsylvania, United States · On-site
$41/hr
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Wilkes-Barre, Pennsylvania, United States · On-site
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Strategy Execution Lead for Executive Leaders - Marketing
Pittsburgh, Pennsylvania, United States · Hybrid
Senior$3M raised
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Philadelphia, Pennsylvania, United States · Remote OK
$120k–$125k/yr
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We anticipate the application window for this opening will close on - 14 Aug 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore heal…
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Full-time
high school
Posted 10d ago
~40 hrs/week
Responsibilities
The Customer Care Representative manages laboratory inquiries via phone, email, and fax to ensure one-call resolution and high customer satisfaction. They are responsible for documenting communications, verifying patient data, and maintaining up-to-date knowledge of laboratory information systems and standard operating procedures.
Requirements
Candidates must possess a high school diploma or GED, with call center or clinical experience preferred. Strong communication skills, proficiency in Microsoft Office, and the ability to handle sensitive patient data with discretion are required.
Full job description
Work Schedule:
This position typically works M-F 1330-2200 Variable Days, Every Other Weekend, and Holiday Rotation
TheprimaryfocusoftheCustomer CareRepresentativeistoprovideclear,effective,and seamless communication regarding laboratory inquiries to our valued clients. This role focuses on achieving a one call resolution and ensures a personalized experience such that the customer wants to continue to use HNL Lab Medicine as their laboratory of choice.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:
Possesses a sense of urgency while providing clear, friendly, caring, and professional communication in all verbal and electronic contact with clients showing a commitment to customer satisfaction.
Excels in the ability to multitask in a fast-paced environment, including but not limited to, managing two desktops while handling customer inquiries via phone, email, fax, and other electronic communication in a timely manner to effectively provide an elevated level of customer satisfaction.
Makes outgoing calls to notify clients, including but not limited to; STAT, critical, and/or client requested results within their expected turnaround time.
Takes incoming calls to respond to inquiries including but not limited to; specimen requirements, test results, patient billing, statement inquiries, dispatch requests, IT Help and testing schedules.
Maintains up-to-date knowledge and adheres to the department Standard Operating Procedures (SOPs). Understands and abides by patient confidentiality regulations.
Performs data processing, sorts/distributes mail, prints reports, handles requisitions, and files data to include verification of patient demographics and billing information in the financial system.
Receives and makes an average of 10-12 calls (minimum) per hour.
Documents all communication accurately within designated platform with Customer Service.
Possesses a strong understanding of the Laboratory Information System (LIS) functions including, but not limited to, Call Back, CoPath, and all systems within Customer Service.
Cross trains in all functions within Customer Service in performing job duties as required. Accepts additional responsibilities as needed. Maintains work assignment flexibility and communicates ongoing/outstanding information with colleagues of the oncoming shift. Provides flexibility in schedule to accommodate department workflow.
Actively participates in department and group huddle discussions. Participates in the Continuous System Improvement (CSI) and continuing education programs.
Assists with training and cross training of co-workers and/or new employees.
Completes any/all tasks delegated by management.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
High school diploma or GED. Call center and/or clinical experience preferred.
Language Ability:
Knowledge of medical terminology/human anatomy (willingness to complete medical terminology courses), information services/data processing desirable. Must be able to read, write, and speak the English language. Must have patience, tact, cheerful disposition, and enthusiasm in order to relate to ill, disabled, elderly, emotionally upset and occasionally hostile people.
Communication Ability:
Must demonstrate and foster positiveattitudewith patience, tact,cheerful disposition and enthusiasm in order to relate and work with ill, disabled, elderly, and upset clients.
Math Ability:
Ability to add, subtract, multiple, and divide. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Reasoning Ability:
Excellent communication, organization, interpersonal and problem-solving skills. Discretion and confidentiality with patient data. Ability to perform duties with accuracy and attention to detail. Ability to work under stress.
Computer Skills:
Microsoft Office products, processing, spreadsheets, e-mail, designated laboratory, and customer service software.
Certificates and Licenses:
No certification/licenses needed
HNL Lab Medicine is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.
Our Vision is
To create a future where every person has the clarity and insight to live healthier.
Our Mission is
We exist to bring clarity to care; providing trusted answers that shape a healthier future.
At HNL Lab Medicine, our patients are more than just test tubes. We understand the impact each test we analyze has on our patients' lives and we never take that responsibility lightly.
Operating for over 25 years, HNL Lab Medicine is a leading multi‐regional, full‐service medical laboratory providing testing and related services to physician offices, hospitals, long‐term care facilities, employers, and industrial accounts.
HNL Lab Medicine has more than 50 patient service centers in Pennsylvania and has 33 acute care laboratories within our partners' hospital sites. The HNL Lab Medicine team consists of over 2,200 employees, including over 109 industry-leading pathologists and scientific directors. Our multidisciplinary team of experts is focused on providing expert medical and technical diagnostic guidance so that patients may get diagnosed and treated faster. Learn more at HNL.com.
Based on 2823 listings with disclosed salaries, most healthcare jobs in Pennsylvania pay between $63k–$180k per year. Individual offers vary with seniority, company size, and specialization.
How many Healthcare jobs are open in Pennsylvania right now?
There are currently 29,355 open healthcare positions in Pennsylvania listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Pennsylvania?
Companies currently hiring include UPMC, CVS Health, Temple Health – Temple University Health System, Allegheny Health Network, EmmUcare Home Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Pennsylvania?
Yes — 2822 of the 29355 open healthcare positions offer remote or hybrid work (967 remote, 1855 hybrid).
How do I apply for Healthcare jobs in Pennsylvania?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.