Overview Looking to join and lead a dynamic team at Ohio State University Physicians where excellence meets compassion? Who we are With over 100 cutting-edge outpatient center locations, dedicated to providing exceptiona…
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$16/hr–$25/hr
Full-time
high school
Medical, Dental, Vision, Health reimbursement accounts, Flexible spending accounts, Retirement
Posted 9d ago
Apply by Jul 29
~40 hrs/week
Responsibilities
The Patient Services Associate coordinates patient support services including greeting patients, managing medical records, and handling scheduling and payments. They also assist with day-to-day operations and ensure efficient patient flow within the clinical environment.
Requirements
Candidates must possess a high school diploma or equivalent and at least one year of customer service experience. Strong interpersonal skills and the ability to manage multiple priorities in a confidential setting are required.
Full job description
Overview
Looking to join and lead a dynamic team at Ohio State University Physicians where excellence meets compassion?
Who we are
With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.
Our culture
At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.
Our benefits
We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that’s why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives. As an OSUP employee, you will be eligible for these various benefits depending on your employment status.
Responsibilities
Purpose: The PSAs will coordinate and provide patient support services such as answering phones, directing calls, greeting patients/visitors, maintaining patient medical records via EMR or paper charts, assisting with patient scheduling, performing office functions, and handling patient payments as applicable. In addition to the above, the Lead positions will also assist management in leading the day-to-day operations.
Greets patients and visitors, registers and check-in patients, updates patient demographics and insurance coverage in computer system.
Answers patient calls, takes, and relays messages or scripted care directions; responds to patient and staff inquiries, and communicates with referring physician offices.
Performs check-out processes inclusive but limited to co-pay collections, scheduling return visits, providing the after-visit summary, and ensuring that follow-up tests have been ordered or scheduled (where applicable). Appropriately documents such activities.
Monitors length of patient’s wait and notifies the appropriate party (i.e., nurse, lead or manager) of excessive wait times as defined by clinic.
Opens and routes incoming mail; distributes correspondence, reports and office supplies; mails out form letters. Tracks and records patient information or program data where applicable.
Requests and handles referrals and medical records from referring offices for new patient appointments.
Schedules appointments when directed.
Where assigned, maintains the cash drawer, reconciles daily cash, and prepares bank deposits. Accurately completes necessary paperwork to facilitate and track deposits.
Contacts insurance companies and obtains registration or procedural pre-certifications as required by the patient’s healthcare insurance or managed care providers as assigned.
Ability to perform functions using job-related software and systems.
Travel may be required to accommodate staffing levels at other clinical facilities.
Attendance, promptness, professionalism, the ability to pay attention to detail, cooperativeness with co-workers and supervisors, and politeness to customers, vendors, and patients.
Other duties or special projects as assigned.
Qualifications
High School diploma or equivalent
One year of customer service experience
Skill in problem solving, and ability to manage multiple priorities
Ability to convey information both in writing and verbally.
Must have high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service.
Advancing access to quality care and improving patient experiences as part of The Ohio State Wexner Medical Center.
Industry
Medical Practices
Company size
1,001-5,000 employees
Founded
2002
Headquarters
Columbus, Ohio
LinkedIn followers
3,167
Ohio State University Physicians is the medical group managing The Ohio State University Wexner Medical Center, creating a fully integrated, high-performing practice.
OSU Physicians (OSUP) is a patient‑centered organization grounded in a culture of collaboration, compassion, and continuous growth. We proudly support teams across Central Ohio who deliver high‑quality, meaningful care while building trusted relationships with patients and one another.
At OSUP, our culture reflects who we are—an organization that values professional development, inclusion, wellbeing, and strong community connections. Our employees are at the heart of the patient experience, and we are committed to creating an environment where people feel supported, engaged, and empowered to do their best work.
We offer a wide range of clinical and non‑clinical career pathways and are rapidly expanding to meet the needs of the communities we serve. This includes the continued growth of our Community Primary Care locations, broadening access to care while creating new opportunities for physicians, care teams, and support professionals.
Together, we advance exceptional care through teamwork, purpose, and a shared commitment to improving lives—for our patients and for each other.
Offices: 700 Ackerman Rd, Columbus, Ohio, US
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Based on 2003 listings with disclosed salaries, most healthcare jobs in Ohio pay between $60k–$150k per year. Individual offers vary with seniority, company size, and specialization.
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