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Albany, New York, United States • On-site
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The role provides clerical and reception support to the Neonatal ICU and Labor & Delivery units to ensure efficient patient care workflow. Key duties include managing patient records, coordinating communications, and assisting visitors and healthcare staff.
Requires a high school diploma or GED with post-high school training or related experience. Preference is given to candidates with NAHUC certification and at least one year of healthcare or clerical experience.
Department/Unit:
Neonatal ICU-B4Work Shift:
Night (United States of America)Salary Range:
The Administrative Support Associate’s V/Health Unit Coordinator (HUC) role is to perform customer service, clerical and reception duties that support the work flow of the unit, nursing station and the delivery of patient care. The clerical activities include ensuring accurate preparation, processing and standardization of the patient record, and utilization of clinical information systems. The customer service duties include effective communication with patients, significant others, and members of the health care team. The ASA V/HUC will be able to meet the needs of all units within the Patient Care Service assigned, as needed.Assembles/maintains patient records, filing data, and obtaining reports and data necessary for departmental operations.
Greet and assist visitors in a courteous manner.
Answer phones in a courteous manner.
Records/relays messages accurately.
Locates key personnel to direct calls and respond to inquiries.
Makes appointments, booking rooms as necessary.
Prepares and distributes outgoing reports via email and inter-departmental mail.
Maintains department reports.
Operates office machines, such as photocopier, fax machine, and computer.
Orders materials, supplies, forms and services, and completes records and reports.
Utilize clinical and patient information systems to support the delivery of patient care.
Assist in the implementation of specialized projects.
High school diploma or equivalent (GED) with post-high school training or related work experience.
Certification with the National Association of Health Unit Coordinators (NAHUC) preferred.
Minimum of one-year healthcare or clerical experience preferred.
Must be able to operate basic office equipment (fax, photocopier, calculator) and demonstrate basic computer skills.
Able to communicate effectively on a wide range of issues with internal and/or external customers, initiate follow-up actions. Able to work with others to accomplish a task or goal, be flexible in work practices, procedures, and/or processes, work efficiently with others to find solutions.
Ability to be honest, to be punctual, and to perform the job in adherence to the highest standards of ethical conduct as defined by the AMC Code of Conduct. Ability to be accurate in such matters as record-keeping, and to use good judgment when performing the functions of the job or when interacting with others. Ability to accept direction, carry out orders, to work cooperatively with others and to avoid the creation of unnecessary conflict. Ability to adhere to AMC’s policies, procedures and practices, and to utilize AMC’s problem-solving processes for resolving grievances or disagreements.
Ability to independently organize and prioritize work to complete assignments in a timely manner and meet established guidelines. Ability to multitask and gather data from appropriate resources.
Thank you for your interest in Albany Med Health System!
Albany Med Health System is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Albany Medical Center, northeastern New York’s only academic medical center, is one of the Capital Region’s largest private employers with more than 9,000 employees. Albany Medical Center provides the highest level of patient care across disciplines, while receiving regional, national, and international recognition for high standards in patient care, education, and biomedical research. The 766-bed Albany Medical Center offers access to the latest medical services and technological innovations and includes one of the busiest emergency rooms and trauma centers in New York, a children’s hospital and dedicated pediatric emergency room, intensive care units for adults and children, and organ transplant services. Albany Medical College graduates more than 200 medical doctors each year, as well as PAs, CRNAs, biomedical scientists, and bioethicists. Albany Medical College operates a biomedical research enterprise and the region’s largest physician practice with more than 500 doctors. Albany Medical Center, along with Albany Medical College, is a partner in the Albany Med Health System, the largest and only regionally governed, not-for-profit health system serving northeastern New York and western New England.
Offices: 43 New Scotland Avenue, Albany, NY 12208-3478, US
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