Our mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, p…
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MT. PLEASANT PHYSICAL MEDICINE AND REHABILITATION
FRONT DESK RECEPTIONIST FOR PHYSICAL MEDICINE PRACTICE
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$33/hr–$42/hr
Full-time
postgraduate degree, professional certificate
Health Insurance, Dental Insurance, Vision Insurance, One Medical Account, HSA and FSA Plans, Free Therapy and Coaching Sessions
Posted 6d ago
~40 hrs/week
Remote in New York, United States
Responsibilities
The Global Care Navigator manages the member journey by conducting clinical needs assessments and coordinating mental health care connections. They provide crisis support, triage, and psycho-education while ensuring a high-quality member experience through various communication channels.
Requirements
Requires a Master's degree in a behavioral health field with licensure as a counselor, social worker, or psychologist. Candidates must be fully bilingual in English and Dutch and possess at least 2 years of post-licensure clinical experience.
Full job description
Our mission: eliminating every barrier to mental health.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.
Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.
As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.
We are looking for a Care Navigator/Support Coordinator to join our team! Masters degree in a behavioral health field and licensure or certification as a counselor, social worker, or psychotherapist, psychologist required.Fully bilingual (written and spoken) in both English and Dutch. Additional language(s) fluency such as spoken and written Portuguese, Spanish etc. is a plus!
This Global Care Navigator will assist our members through their mental health care journey and connection to care, while ensuring our members are incredibly satisfied with the Spring Health experience. The Global Care Navigator exhibits a deep understanding of all patient and clinician workflows and is highly responsive, resourceful, empathic, and professional. They have creative problem-solving skills and a passion for delivering a high-quality experience. This role will report to the Manager of the Global Team in Clinical Operations.
The working hours for this role will be: Monday to Friday, 6:00 AM to 2:00 PM ET
What you’ll be doing:
Utilize active listening and written communication skills to interact with and support patients by maintaining availability during shifts for incoming phone, chat, and emails in the language(s) in which you are fluent.
Manage all care coordination needs, including but not limited to: assisting with platform sign up, troubleshooting tech issues, gathering intake information, scheduling and canceling appointments, and explaining the services available.
Conduct a clinical needs assessment to develop a plan of action for each member and refer to an appropriate level and modality of care (Spring Health counseling provider or other mental health services.)
Assess and synthesize information using good clinical judgment to manage member crises such as suicide risk by providing in-the-moment support, triage, safety planning, and follow up.
Provide consultation, psycho-education, empathy and motivational assistance as needed to address mental health, substance use, and family/relationship concerns.
Engage in CIR intake and/or coaching services for global members and customers
Identify and problem-solve issues that serve as a barrier or disruption to care, technical issues, and more submitted by members and providers.
Research and document crisis resources for members in different countries
Review and learn from current and new workflows, via a combination of online and live training, and policies, which will be written and spoken in English.
Summarize all patient interactions, writing in English within Spring Health’s online documentation systems.
Coordinate with other internal teams in identifying, reporting, and resolving issues as needed, to ensure a smooth member experience.
Participate in staff meetings, case consultations, training, and special internal projects such as customer-facing initiatives as assigned and available.
Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.
What we expect from you:
Counselor, Psychotherapist, or Social Worker with a masters degree and appropriate credentials in your US state or country of residence.
Minimum of 2+ years of direct clinical care experience post licensure.
Excellent written and verbal English and French communication skills and comfortable interacting with members worldwide.
Must be comfortable using multiple computer platforms at the same time and learning new systems
Motivated to go above and beyond for members to provide a high-touch experience and outstanding customer service.
Ability to thrive in a fast-paced and ambiguous environment as we build out our global presence
KPIs will include: metrics on connection to care, productivity, and member satisfaction
The target base range for this position is $33.33- $42.31 and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.
Benefits provided by Spring Health:
Your Total Health:
Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medicalaccount which is valued at $199/year per user. HSA and FSA plans available
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
Competitive paid time off policies including vacation, sick leave and company holidays.
Access toGympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded afourweek, fullypaid, sabbatical leave to renew and recharge.
You And Your family:
4-4.5 months of fully paid parental leave
Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
Supporting you financially through:
Our People team benchmarks all salaries using theRadford Global Compensation Databasefor technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
Employer sponsored 401(k) match of up to 2% after 90 days of employment
Creating a culture you can thrive in:
Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
Focus Fridays: no meetings, no distractions, just time for you to get work done.
Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
Up to $1,000 Professional Development Reimbursement per calendar year.
$200 per year donation matching to support your favorite causes
Hypergrowth meets impact
What to expect working here:
You will be held accountable to an exceptionally high bar and impact
This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you
You will create processes & products that have never existed before
You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be
Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows
And…
You get to be surrounded by some of the brightest minds in the field
You get to learn and grow at an extremely accelerated pace
You will experience transparency, integrity, & humility from leadership
You will be empowered to constantly challenge the status quo
You get the space to experiment & innovate
You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
You will become more resourceful and resilient
You get to be part of a winning team that opens doors in the future
Not sure if you meet every requirement?Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.
Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.
Related keywords
Mental HealthBehavioral HealthCare NavigationClinical OperationsAI-Native PlatformCrisis InterventionPsychotherapySocial WorkDutch LanguageTriagePatient WorkflowHealthcare CoordinationClinical DocumentationSubstance Use Support
Be seen. Be you. Be well. At Spring Health™, we support teams and families with personalized mental health care.
Industry
Mental Health Care
Company size
1,001-5,000 employees
Founded
2016
Headquarters
New York City, NY
LinkedIn followers
273,469
Total funding
$467M
At Spring Health™, we help employers modernize their behavioral health benefits with the most effective, comprehensive solution for employee mental wellbeing. Our offering functions as a single front door to any type of care - from digital exercises, to EAP services, to coaching, therapy, or medication.
We use a proprietary assessment and machine-learning technology to understand all of the conditions a person may be experiencing, and use those results to match them to a care plan personalized to their needs. Each member has access to a Care Navigator to help guide them through their options, assist in booking appointments with therapists, and connect them to domain experts across work-life, legal, or financial services.
This innovative, personalized approach to care, paired with a seamless, high-touch member experience makes Spring Health™ the most holistic, effective behavioral health benefit for modern, people-first employers.
Suicidal crisis or emotional distress – For immediate help for you or someone else, call 1-800-273-8255. Available 24/7.
Based on 8132 listings with disclosed salaries, most healthcare jobs in New York pay between $66k–$165k per year. Individual offers vary with seniority, company size, and specialization.
How many Healthcare jobs are open in New York right now?
There are currently 29,303 open healthcare positions in New York listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in New York?
Companies currently hiring include Northwell Health, Mount Sinai Health System, University of Rochester, CVS Health, Catholic Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in New York?
Yes — 3660 of the 29303 open healthcare positions offer remote or hybrid work (912 remote, 2748 hybrid).
How do I apply for Healthcare jobs in New York?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.