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Clinical Account Manager/Senior Clinical Account Manager - Grand Rapids
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Part-time
high school
Posted 14d ago
~28 hrs/week
Responsibilities
The specialist manages front-office administrative tasks, including scheduling patient appointments and verifying insurance eligibility. They are also responsible for collecting copayments, maintaining medical records in the EMR, and providing professional customer service to visitors.
Requirements
Candidates must have a high school diploma or GED, or a combination of related experience and training. Essential requirements include a basic understanding of medical and insurance terminology and strong attention to detail.
Full job description
We are looking to add a part-time role to our State Street team! Are you a motivated professional looking to join a company who values employees, strong culture and teamwork? We are in search for a part-time Patient Service Specialist (front office administrative) to join our team!
Position Summary:
Performs first class service by quickly and accurately gathering the required information for the patient and providing reliable scheduled appointments with complete communication of any future information requirements that may be needed at time of visit. May perform duties across other locations.
This list is not inclusive; other duties may be assigned such as the key projects assigned by your manager, but will include the following:
Patient Activities
Schedule patient appointments and prepare new patient charts for clinic staff
Manage patient schedule with no-shows and cancellations – determine management process to fill schedules
Confirm new evaluation appointments via phone call reminder
Compile and record medical charts, reports and correspondence (electronically and paper)
Verify patient insurance eligibility and physical therapy benefits, making note of date/person spoke to and any authorization/reference number from the call
Assist patients in completing insurance and privacy forms and file them electronically immediately in the electronic medical record (EMR) and paper chart when applicable
Obtain and update authorizations as needed by coordinating with therapists, referring physicians and insurance carrier
Enter all information that you have access to in the appropriate fields in the EMR meticulously (email address, SSN, script dates/number of visits, policy dates/number of visits, authorization dates/number of visits, zip code) in accordance to respective processes
Process discharge charts-review for missing information, enter into the EMR and file upon completion
Operational/Clinic Functions
Greet visitors, ascertain purpose of visit and assist appropriately
Collect copays, coinsurances and deductibles balances due
Deposit checks and money collected daily
Provide billing information to Patient Account Specialists daily, including deposit information, i.e. Day Pack.
Cleaning, laundry and facility/equipment maintenance
Run Missing Notes Report weekly
Run Lost Patient Log weekly
Run Medicare Cap Report weekly (or bi-weekly)
Distribute Satisfaction Surveys per Director’s protocol and return to corporate accordingly
Distribute Referral Cards to patients per Director’s protocol
Check Medicaid eligibility on the 4th of every month
Print and stock patient forms
Administrative
Assist patients, medical offices, corporate office and other business associates by phone, in person and/or electronically
Answer telephones in a professional/courteous manner and direct calls to appropriate staff or detailed message
Maintain professional, organized reception area
Pick up and process incoming mail
Order cleaning and clinic supplies as needed and approved by director and corporate
Forward incoming information to corporate regarding insurance company communications, receipts for services or items received from vendors
Adherence to records retention process for patient records
Monthly metric performance (Over the Counter, Cancellation & No Show, Referral to Evaluation, Survey’s Returned and Renue Rewards)
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Basic medical and insurance terminology is essential. Attention to detail.
Preferred: A professional who has a passion to deliver great patient care and experience.
Knowledge, Skills and Competencies:
Language Skills
Communicate clearly and distinctly when answering phones.
Communicate with people of various social, cultural, economic and educational backgrounds.
Demonstrated ability to read and interpret professional level documents written using advanced medical terminology in English.
Demonstrated ability to produce clear and concise reports and correspondence at a professional level.
Communicate fluently using Standard English.
Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
Computer Skills
Demonstrated experience using computer applications, including electronic medical records, word processing and email.
Related keywords
Patient Service SpecialistEMRMedical BillingInsurance EligibilityPatient ChartsCopaysHealthcare AdministrationMedical TerminologyFront OfficePatient CareAuthorizationMedicare Cap ReportMedicaid Eligibility
Renue Physical Therapy - There is a Difference. Learn more at www.renuept.com.
Industry
Medical Practices
Company size
51-200 employees
Founded
2011
LinkedIn followers
280
Renue Physical Therapy is a medical practice company based out of United States.
Offices: 312 E Midland Rd, Auburn, Michigan 48611, US · 401 E Huron Rd, Au Gres Township, Michigan 48749, US · 2618 Center Ave, Bay City, Michigan 48708, US · 3720 Wilder Rd, Ste D, Bay City, Michigan 48706, US · 5460 W Rolling Hills Dr, Bridgeport, Michigan 48722, US
Based on 1129 listings with disclosed salaries, most healthcare jobs in Michigan pay between $65k–$172k per year. Individual offers vary with seniority, company size, and specialization.
How many Healthcare jobs are open in Michigan right now?
There are currently 16,681 open healthcare positions in Michigan listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Michigan?
Companies currently hiring include Corewell Health, Detroit Medical Center, St. Peter's Health Partners, Munson Healthcare, McLaren Health Care, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Michigan?
Yes — 1046 of the 16681 open healthcare positions offer remote or hybrid work (317 remote, 729 hybrid).
How do I apply for Healthcare jobs in Michigan?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.