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Full-time
Posted 9d ago
~40 hrs/week
Responsibilities
The Personal Care Specialist engages with patients to provide product education and recommendations while ensuring a positive, compliant retail experience. They are responsible for maintaining store cleanliness, managing inventory, and supporting daily dispensary operations.
Requirements
Candidates must have at least one year of customer service experience and be at least 21 years old. The role requires the ability to work flexible shifts, including weekends, and the capacity to perform physical tasks like moving inventory.
Full job description
The Role
RISE Personal Care Specialists engage in one-on-one interactions with patients and/or customers from the time they enter the retail area until they check out and exit the store. Our ideal Personal Care Specialist candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. Our incredible Personal Care Specialists are Green Thumb’s secret to success—they connect each unique patient and/or customer with just the right product and method of consumption for their needs. The Personal Care Specialist is a master of our menu and knows exactly how to help anyone who walks through the dispensary’s doors.
Responsibilities
Engage with and assist patients and/or customers in a customer-facing, intimate retail environment
Play an active part in patients' and/or customers' education on products, methods of consumption, and safety as part of patient interaction
Utilize product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient and/or customer’s needs. Responsible for remaining up to date on product knowledge.
Promote a work environment that is positive, communicative, patient and/or customer-oriented
Assist in verifying order deliveries for accuracy
Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints
Ensure local and state cannabis regulations are properly enforced and upheld
Ensure sales floor is properly stocked and presence of the store is well maintained and compliant
Maintenance of hard copy files as required
Follow security measures and safety compliance procedures
Complete duties at assigned workstations, as determined by management, during scheduled shifts including:
Front of House: Check In, Sales Floor, POS (Kiosk, In-Store, Pre-Order), Curbside, Roll Thru
Back of House: Fulfillment, Receiving, Replenishment, Inventory Counts
Maintenance: Uphold cleanliness, safety, and presentation standards throughout the dispensary
Other duties as assigned
Qualifications
At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience
Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs
Must have reliable, responsible, and dependable attendance
Must be 21 years or older
Must pass all required background checks including state-specific cannabis employment requirements
Possess valid driver’s license or state ID
Must be and remain compliant with all legal or company regulations for working in the cannabis industry
Prior cannabis experience not required
Additional Requirements
Must have the ability to perform the following tasks for prolonged periods of time (i.e., up to the duration of a scheduled shift or workday)
Move about the dispensary to fulfill work assignments and assist patients and/or customers in various locations of the dispensary
Remain in a stationary position, if required, to meet the needs of the business
Converse and communicate with individuals and groups of people directly
Operate point of sale system, computer, and other office productivity machinery to use online programming and software including word processing, database management, spreadsheet applications and email
Prepare patient and/customer orders by moving and placing products
Inspect and receive detailed information, such as patients' and/or customers' dates of birth, in-store or online orders, or inquiries
Move inventory and materials weighing up to 30 pounds independently
Position self to move inventory and materials in storage areas
Skills
Consistent demonstration of excellent customer service skills
Desire to continuously learn (more) about cannabis, cannabinoids, and the endocannabinoid system, GTI products, and cannabis therapies – previous knowledge preferred
Ability to establish and maintain effective working relationships with all employees
Ability to listen well and effectively communicate, both verbally and in writing, with various audiences
Previous experience with POS systems
Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes and organizational rules, and standard operating procedures
Employee must be able to follow instructions as directed and incorporate constructive criticism from managers
Operate with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements.
Working Conditions
Patient and/or customer-facing environment
Ability to work outdoors in varying and sometimes adverse weather conditions
Exposure to cannabis and/or allergens that might be present in an environment where cannabis is present and prevalent
Our Mission: To promote well-being through the power of cannabis.
We’re humble—We prefer quiet confidence and don’t shout about our success.
We’re hardworking—We put our heads down and get the job done.
We’re grateful—Working in our industry is a privilege and an act of service.
We’re transparent—Honest and open communication keeps us healthy as an organization.
We’re collaborative—And believe good ideas can come from anywhere.
We have a growth mindset—One that’s grounded in well-being.
At GTI we believe that our corporate community should be a reflection of the communities we serve. We are dedicated to fostering an inclusive culture that celebrates diversity across race, sex, age, gender identity, sexual orientation, disability, nationality, religion, experience, and thought—not only because it is right, but because it makes us better. Our mission—the right to wellness—informs our commitment to champion economic opportunities in communities disproportionately affected by the war on drugs through employment and community involvement. GTI is proud to be an equal opportunity workplace.
We can't wait to meet you.
The pay range is competitive and based on experience, qualifications, and/or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance.
Green Thumb Industries promotes well-being through the power of cannabis. Must be 21+ to follow or view.
Industry
Alternative Medicine
Company size
1,001-5,000 employees
Founded
2014
Headquarters
Chicago, Illinois
LinkedIn followers
101,180
Total funding
$279M
Green Thumb Industries Inc. (“Green Thumb”), a national cannabis consumer packaged goods company and retailer, promotes well-being through the power of cannabis while giving back to the communities in which it serves. Green Thumb manufactures and distributes a portfolio of branded cannabis products including Beboe, Dogwalkers, Doctor Solomon’s, Good Green, incredibles and RYTHM. The company also owns and operates rapidly growing national retail cannabis stores called RISE. Headquartered in Chicago, Illinois, Green Thumb has 20 manufacturing facilities, over 110+ open retail locations and operations across 14 U.S. markets. Established in 2014, Green Thumb employs approximately 5,000 people and serves millions of patients and customers each year. The company was named to Crain’s Chicago Business, Fast 50 list in 2021, 2022, 2023 and a Best Workplace by MG Retailer magazine in 2018, 2019 and 2021. More information is available at www.GTIgrows.com.
Offices: 325 W Huron St, Chicago, Illinois, US
Alternative MedicineCannabisSoftwareSaaSMedicalManufacturing
Based on 6483 listings with disclosed salaries, most healthcare jobs in Massachusetts pay between $75k–$215k per year. Individual offers vary with seniority, company size, and specialization.
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