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Full-time
high school
Paid Time Off, Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, 401(k) Matching
Posted 20d ago
~40 hrs/week
Responsibilities
The representative serves as the first point of contact for patients, handling incoming calls and scheduling appointments. They are also responsible for documenting messages in the EMR system and verifying insurance eligibility.
Requirements
Candidates must have a High School Diploma or GED and prior experience in a medical call center. Proficiency with EMR systems and strong customer service skills are required.
Full job description
Description
Call Center Representative
At Clinical Associates, we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas of practice, from cardiology to podiatry. We also offer unique services like our nuclear stress testing facility.
We are seeking to add Full Time Medical Call Center Representatives to our team in Pikesville located in the Woodholme Medical Building at 1838 Greene Tree Road! Call Center experience in the medical field is required!
Our ideal candidates must be willing to work in a team environment, high volume call center and go above and beyond in providing customer service to our patients. We are a multi-specialty healthcare setting that offers enrichment and an opportunity for growth.
Shift: Monday – Friday 8:30 am - 4:30 pm
The Call Center Representative is the first point of contact and provides a professional, supportive, and nurturing experience for patients and visitors via telephone. The Call Center Representative is responsible for answering all incoming phone calls for the healthcare provider, scheduling appointments, and documenting messages in the EMR system.
The Call Center Representative must be detail oriented and possess the ability to multi-task to ensure that all company protocols are being performed efficiently and accurately.
The Call Center Representative will perform duties including but not limited to:
Identifying and quickly assessing the nature of calls and acting appropriately to provide prompt, professional service.
Scheduling appointments
Verifying insurance / resolving eligibility issues prior to a scheduled appointment.
Collecting co-pays, deductibles, and account balances (PRN basis)
Requirements:
High School Diploma or G.E.D. (Required)
Medical Call Center experience is required
Basic arithmetic and money calculating skills.
Excellent patient care and customer service skills.
EMR skills are required.
Benefits
Paid Time Off
Health insurance
Dental insurance
Vision insurance
Life Insurance
401(k) matching
Clinical Associates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Related keywords
Medical Call CenterEMRHealthcarePatient SchedulingInsurance VerificationCo-paysDeductiblesMulti-specialty HealthcareCustomer ServicePikesville
We focus on getting you everything you need to focus on being healthy!
With a network of 3 conveniently located campuses with over 200 dedicated staff, we offer a wide range of specialized fields of practice, including: cardiology, dermatology, endocrinology, internal medicine, ophthalmology, podiatry and family practice!
Our team consists of skilled; physicians, specialists, and dedicated support staff. Each here and eager to guide you every step of the way. From scheduling appointments to coordinating care, we handle the details so you can focus on your well-being.
Since 1972, Clinical Associates has been a trusted name in healthcare. Our patient-centered approach has helped us serve over 90,000 patients annually.
We're proud to be your partner in health.
Offices: 515 Fairmount Ave, Towson, Maryland 21286, US · 1838 Greene Tree Rd, Pikesville, Maryland 21208, US · 120 Westminster Pike, Reisterstown, Maryland 21136, US
CardiologyDermatologyEndocrinologyFamily PracticeDOT PhysicalsSports PhysicalsInternal MedicineOphthalmologyand PodiatryHealth Care
Based on 2448 listings with disclosed salaries, most healthcare jobs in Maryland pay between $65k–$160k per year. Individual offers vary with seniority, company size, and specialization.
How many Healthcare jobs are open in Maryland right now?
There are currently 8,496 open healthcare positions in Maryland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Maryland?
Companies currently hiring include University of Maryland Medical System, CVS Health, Luminis Health, Mercy Medical Center, Baltimore, MD, Adventist HealthCare, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Maryland?
Yes — 1169 of the 8496 open healthcare positions offer remote or hybrid work (325 remote, 844 hybrid).
How do I apply for Healthcare jobs in Maryland?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.